The CommBox platform is absolutely fabulous! The platform's dashboard and analytics tools allow us to track agent performance, customer satisfaction, efficiency, SLA, and other metrics that give us a complete view of our customer journey and agent performance. CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our customer service efficiency. With Commbox, we can easily support customers on SMS, Facebook, and other messaging channels while having all conversations and data in one place. As leaders in the transportation industry, Egged’s passengers can easily get information and have their needs answered, without picking up the phone. We are so happy to have CommBox as our customer communication solution.

CommBox enables us to offer high-quality and fast IT support on digital channels. Our business customers can easily reach an IT specialist through business messaging channels like WhatsApp, and get their issues fixed fast. Using CommBox has increased our agents’ efficiency, allowing us to improve our response times, and offer better support in a shorter amount of time.

Using CommBox, our customers worldwide can book a doctor’s appointment on WhatsApp in minutes without calling us, and it’s so much easier and faster. The platform is friendly and simple to use, and has lots of features and tools, making it easy for us to support our customers on their channel of choice.