CommBox
55 reviews
- 1 profiles
- 12 categories
Average star rating
4.7
Serving customers since
2013
CommBox Reviews
AA
AVI A.
Agent efficiency increased by 50% with CommBox, saving 15% of the required service reps
CommBox enables us to manage over 15 inquiries/hour per agent, making our agents more efficient and professional. We can respond to customer queries faster via WhatsApp, Facebook and email while managing all customer communication from one interface. Due to a 50% increase in our agent productivity, we managed to save 15% of the required service agents.
DF
Daniel F.
Israel Innovation Authority – CommBox diverted 50% of calls to WhatsApp, reaching 91% satisfaction
CommBox is a very dynamic platform, allowing us to easily support customers on WhatsApp, FB Messenger, email, SMS and more channels. While backed by an easily accessible knowledge base.
Since shifting to WhatsApp service with CommBox, we saw a 15% increase in customer satisfaction, achieving a 91% satisfaction rate!
CommBox routed 50% of our customer interactions to digital channels, mainly WhatsApp, allowing us to deliver faster, more efficient service.
AI
Verified User in Insurance
Intuitive , professional and easy to use.
The ability to communicate with clients in multi channel environment
About
What is CommBox?
CommBox is the AI Customer Engagement Platform for the modern enterprise. Unlike legacy contact centers or record-first CRMs, CommBox provides an engagement-first platform that unifies voice and digital channels into a single, intelligent workspace. By integrating deeply with core systems like SAP, Salesforce, and AWS, we enable regulated industries to deploy autonomous AI agents that resolve complex requests end-to-end. Trusted by brands like AIG, IKEA, and Panasonic, CommBox turns fragmented conversations into measurable revenue and operational efficiency.
Details
Year Founded
2013
Website
www.commbox.io