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ChatWork

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83 reviews
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Average star rating
4.3
Serving customers since
2004
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ChatWork

83 reviews

Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic.

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ChatWork Reviews

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Carlos F.
CF
Carlos F.
04/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Seamless Communication, Effortless Setup

I like that ChatWork lets you classify and prioritize your chats, which makes it easier to manage. The overall chat experience is really good and easy to work with, though it might seem a bit complicated at first. I appreciate how it's faster than emails and saves me a lot of time. The setup process is also really easy, taking less than three minutes. I prefer using the app, but you can use the web browser too, and both options work pretty well.
Lê Phương T.
LT
Lê Phương T.
Project Manager at Tinhvan Japan株式会社
04/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simple and Reliable for Team Communication

I mainly use ChatWork to chat with my team and manage tasks. ChatWork helps me keep communication clear between the Japan team and the Vietnam team, so we don't miss information or misunderstand requirements. What I like most about ChatWork is how simple and easy it is to use. The chat and task features are straightforward, making it easy to assign work and follow up without confusion, especially when working with a Japan-based team. The chat in ChatWork helps keep conversations organized by project, so it's easy to follow discussions and not miss anything. The task feature in ChatWork makes it easy to assign work to specific people and set deadlines right from the chat. I can quickly see who is responsible for what and check the progress, which helps avoid missing tasks and keeps the team on track. The initial setup of ChatWork was very easy, and the interface is simple, so even new team members can quickly understand how to use it. It works really well for team communication and basic task management, especially with Japanese teams. I’d rate it around 8 out of 10 for these strengths.
Mohd F.
MF
Mohd F.
03/19/2026
Validated Reviewer
Review source: Organic

Effortless Communication, Stellar Third-Party Integrations

I like using ChatWork because it's very easy to use, and we can handle a lot of work without needing to move around. We can make video calls, voice calls, conference calls, and share data and documents with our internal team quickly. I also like that we can integrate and sync it with third-party apps like Salesforce and other software, which is useful for reaching out to clients and gathering documents and data. The initial setup was very easy too.

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HQ Location:
Tokyo, Japan

Social

@chatwork_en

What is ChatWork?

ChatWork is a cloud-based platform designed to enhance communication and collaboration for teams and businesses. As an all-in-one communication tool, ChatWork combines chat, video calls, task management, and file sharing, allowing users to streamline operations and boost workplace productivity. With its user-friendly interface, ChatWork helps team members stay organized and efficient by enabling them to manage projects, assign tasks, and follow up on progress, all from a single platform. The tool is ideal for businesses of all sizes, from small teams looking to manage their daily workflows more effectively to large organizations seeking robust solutions for cross-departmental coordination. ChatWork supports a flexible and connected work environment, promoting better communication and collaboration across various teams.

Details

Year Founded
2004