The Centro team has been an incredible partner for our company. Besides their fantastic existing Slack and Salesforce integration products that we've been using for years, we recently began piloting an exciting new product. From day one, they've been receptive to our feedback and requests, delivering features and improvements at an amazing pace. Whenever we encountered a hiccup, Centro was always quick to respond, thorough in their explanations, and proactive in implementing solutions FAST. Despite being packed with features, they kept things organized and user-friendly. In the brief time that the product went live within our org, it has already saved weeks of man-hours for our support agents and helped smooth the onboarding process of new hires, providing answers to common (and not-so common) questions in seconds. The level of personalized service we receive from Centro is exceptional. It often feels like we're their top priority. Their commitment to our success truly sets them apart.

The Centro team is always fast to follow up on the ticket with fast turnaround, and jumping on to help solve the issues. I've had the best experience working with the Centro team, from the initial set up of integration with Centro/Slack to follow up questions and customer support. The team makes it super easy to understand the issues in a simple easy way and less complex while solving complex business problems, which helps to stay on the same page while working on different tools Centro/Salesforce.

My favorite features of Centro are 1) building a case from an icon. 2) automatically create a slack thread for new cases where I can colloborate with my customers. 3) the Experience cloud chat integration 4) the SMS chat feature and 5) the flow components and simple nudge automations.