How quick software support answers the phone, and how detailed the online help is. The software is easy to use and intuitive. 100% of our tenants use their portal to pay their rent online. In our first year of using this software we've only had to take in and deposit one paper check - which was move-in funds. all other move-in funds and monthly amounts collected from tenants have been seamlessly processed and accurately applied through the software. It was very easy to implement - we did the whole thing in about 1.5 months. I log in every day and the dashboard widgets are very helpful in managing our about 50 doors. Customer support is great on the phone and via email. The features are great and probably their best highlight is the fact that they are constantly improving the software by adding new features and functionality based on user feedback/user-submitted feature requests. User can not only submit feature-requests, but also view all feature-requests submitted by any other user and vote on them. Feature-requests with more votes are reviewed by development team to work on implementing. I feel like every QTR there's a significant jump in features and ease-of-use - love it!

Buildium has completely transformed the way we manage our properties. The platform is incredibly efficient and user-friendly, putting everything we need right at our fingertips—from lease management and rent collection to maintenance requests and financial reporting. It’s all there, and it works seamlessly. One of the standout features is the built-in Help and Support section. Anytime we’ve run into questions or needed guidance, assistance was just a few clicks away. The support team is knowledgeable, responsive, and genuinely helpful. We’ve also had the pleasure of working directly with the Buildium team, and they’ve been fantastic to work with—professional, approachable, and always eager to help us get the most out of the platform. If you’re looking for a powerful, all-in-one solution for property management, I can’t recommend Buildium enough.

Buildium makes day-to-day property management so much easier. I really like how everything is in one place—from tracking rent payments and sending out lease agreements to managing maintenance requests. The Resident Center is especially useful because it allows tenants to pay rent and submit requests online, which cuts down on back-and-forth communication. The accounting and reporting features are also very detailed, which helps a lot when managing multiple properties.