I like that BugHerd allows all feedback to be in one place, which saves a lot of time compared to searching through various email threads. It is also great that the entire team can see the client's requests, making everyone aware of the changes and able to flag when necessary. I find it helpful that BugHerd gathers accurate feedback, eliminating the back-and-forth needed to confirm the details over email. Another thing I appreciate is that our clients don't have to install anything on their browser to interact with BugHerd, which makes it seamless for clients with varying technical skills. The initial setup was fairly easy, and having our developer test the script on our site allowed us to ensure everything was set up accordingly. This ease of use and client convenience are big positives for me.

It makes it easy for my clients to leave reviews on live sites, which I am increasingly delivering instead of figma files.

The ability to target specific features/functions on the website—like a hero module, copy block, etc.—is huge. Bugherd also fixed the issue we had with feedback coming in via Google Sheets; it was hard to know what clients were talking about or where they were referring to. The backend tools for assigning tasks to design, dev, copy, etc. have really improved our process, sped up our build time, and helped us become more profitable on projects. It’s also simple for clients to use, and we’ve gotten really positive feedback from them.