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Avenue

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30 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.9
Serving customers since
2020

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Star Rating

29
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Avenue Reviews

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Profile Name
Star Rating
29
1
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Anthony E.
AE
Anthony E.
Building a new company
12/13/2023
Validated Reviewer
Verified Current User
Review source: Organic

Heads of Ops: don’t build (a hacky internal ticketing system), buy Avenue

As a hands-on operator at a consumer company, Avenue has simplified and legitimized our QA system - it’s truly been a game-changer. Before Avenue I built these internal systems which ended up being janky. We considered hiring an engineer or using part of our existing engineering team to build out an internal ops alerting + smart-queueing system but Avenue was wayyy cheaper (and faster to implement). It’s so easy to set up monitors (which basically means what’s the issue you want to monitor for, where do you find it, and who needs to solve it, and what can be automated in the process). The data enrichment (which lets us build an alert based off 2 data sources like Snowflake + Zendesk, is helpful for streamlining our communication and allowing us to automate vendor communications effortlessly.
Dimitri B.
DB
Dimitri B.
12/13/2023
Validated Reviewer
Review source: Organic

Huge time saver

The previous manner in which we helped our Ops team was to have a member ping an engineer to get the data they needed. This wasn't always that easy since not all engineers had Prod access and there often wasn't an exact request (you need to dig around a bit to figure out what you really need). With Avenue, we've completely removed this step and our Ops team simply creates the Alerts it needs and then can just wait for any signals that pop up afterwards. This helps free up time for both teams.
Maayan A.
MA
Maayan A.
12/13/2023
Validated Reviewer
Verified Current User
Review source: Organic

helpdesk/jira for ops team

Avenue’s broad data source support and SQL query capabilities make it an easy choice for monitoring critical business events. The plug-and-play integrations with Slack and Zendesk enable real-time alerts and collaboration within our existing workflows. Our team can stay in the tools they already live in because of cross-platform syncing. Also like that we can manage escalations / reminders in Slack to ensure team closes the loop (in tools like Zendesk/Intercom)

About

Contact

HQ Location:
New York, New York

Social

@UseAvenue

What is Avenue?

Avenue is a data observability platform that helps companies monitor and analyze their data in real-time. Our platform allows users to create monitors that track specific events or conditions in their data warehouse using SQL or other database types (like Airtable or Google Sheets). Monitors generate signals, which are like tickets or individual units of work, representing a single row of data from our customers' databases. These signals can be used to trigger notifications, create incidents for tracking progress and state, and can be sent to various subscriber destinations such as Slack, SMS, Email, etc. Avenue integrates with popular tools like Slack, Zendesk, and Customer.io to help users receive alerts and execute workflows seamlessly. With Avenue, operations teams can easily monitor important business events and take proactive actions based on the insights gained from the monitored data.

Details

Year Founded
2020
Website
www.avenue.app