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Aspect Software

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314 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.2
Serving customers since
1973

Aspect Software Solutions

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Profile Name

Star Rating

181
102
20
3
8

Aspect Software Reviews

Review Filters
Profile Name
Star Rating
181
102
20
3
8
Raj K.
RK
Raj K.
09/30/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Best tool to manage employee scheduling and maintaining records.

The best thing I likes about this is that it predicts the call, chat or email volume which helps to schedule the employee shifts depending upon the volume.
AG
Andre Car G.
09/23/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Aspect Workforce

It helps us to navigate the schedule easily. Because of it, plotting pto's and checking of the attendance was easy.
Aman V.
AV
Aman V.
09/16/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Powerful software for call centres.

The thing I like about this software is that it allows to align staff with demand which imprtoves efficiency and reduces costs.

About

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HQ Location:
Atlanta, GA

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What is Aspect Software?

Aspect Software Inc. is a global provider of customer engagement, workforce optimization, and self-service solutions that help businesses enhance their customer interactions and optimize their workforce operations. With its versatile range of products and services, Aspect Software aims to improve customer experience through integrated communication solutions that span across voice, text, social, and mobile interactions.They offer advanced technology in call center solutions, including automated contact center applications that streamline customer service processes and workforce management tools designed to improve productivity and efficiency in handling customer inquiries. Their products are well-suited for industries ranging from telecommunications and healthcare to financial services and retail, helping businesses of all sizes manage and analyze customer interactions to drive customer satisfaction and loyalty.

Details

Year Founded
1973
Website
www.aspect.com