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Aspect Software

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315 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.2
Serving customers since
1973

Aspect Software Solutions

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Profile Name

Star Rating

182
102
20
3
8

Aspect Software Reviews

Review Filters
Profile Name
Star Rating
182
102
20
3
8
Verified User in Telecommunications
AT
Verified User in Telecommunications
06/17/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Great product with excellent customer service!

Tool is great to schedule and manage multiple agents at various BPO locations. Aspect Workforce allows you to easily set up various forecasts for deciding how best to handle work types for either budget or staffing purposes. From an operational view, Aspect Workforce has enhanced agent efficiency with real time data views and reporting tools. Implementation process of any upgrade has been a smooth transition not to mention the outstanding support of customer service.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
06/17/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Aspect is a robust and reliable tool that has been integral to our scheduling and workforce planning

From a user experience standpoint, the platform is generally intuitive, though some legacy interface elements—like the reliance on Internet Explorer—could benefit from modernization. The adherence tracking and forecasting capabilities are particularly strong, helping us maintain operational efficiency and responsiveness
AT .
A
AT .
06/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Useful powerful tool for management.

My favorite thing about Aspect is the Intraday Timeline. Being able to clearly and concisely who is working when, what breaks and lunches they are on. The pictures really help to give a straightforward picture.

About

Contact

HQ Location:
Atlanta, GA

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What is Aspect Software?

Aspect Software Inc. is a global provider of customer engagement, workforce optimization, and self-service solutions that help businesses enhance their customer interactions and optimize their workforce operations. With its versatile range of products and services, Aspect Software aims to improve customer experience through integrated communication solutions that span across voice, text, social, and mobile interactions.They offer advanced technology in call center solutions, including automated contact center applications that streamline customer service processes and workforce management tools designed to improve productivity and efficiency in handling customer inquiries. Their products are well-suited for industries ranging from telecommunications and healthcare to financial services and retail, helping businesses of all sizes manage and analyze customer interactions to drive customer satisfaction and loyalty.

Details

Year Founded
1973
Website
www.aspect.com