Appsvio - Atlassian Marketplace Partner
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Display reporter details from HubSpot directly on the Jira issue. Have all the information you need at your fingertips
Unlock the power of data-driven decision-making with cutting-edge ITSM Reports for Jira Service Management. Elevate your service desk efficiency and streamline your operations.ITSM Reports seamlessly integrates with Jira's native gadgets, providing you with instant access to a comprehensive suite of reports that will transform the way you manage your IT service desk.Reports available:Average CSAT – Customer Satisfaction Score Analysis:Gain valuable insights into customer satisfaction with a detailed breakdown of average CSAT scores.Identify top-performing agents and areas for improvement, ensuring an exceptional customer experience.Meeting SLA in Percentage – Workflow Optimization:Monitor and analyze agent workflows to ensure Service Level Agreements (SLAs) are met consistently.Eliminate bottlenecks and proactively address issues to enhance overall service desk performance.Assets Structure – Maximize Business Return:Optimize your asset base with a comprehensive view of your current assets' structure.Make informed decisions to maximize business returns and allocate resources efficiently.Request Distribution Over Time – Bubble-Based Heat Map:Visualize the creation and distribution of tickets over time through a dynamic bubble-based heat map.Empower your team to allocate resources more efficiently, improving response times and overall service quality.Organizations – Visualize Customer Relationships:Understand customer relationships at a glance by visualizing the distribution of customers across different organizations. Tailor your support strategies based on organization-specific needs and priorities.Request Channel Type – Monitor and Optimize:Track the origin and type of incoming tickets with a detailed breakdown of request channel types.Gain insights into the most trafficked channels, allowing you to optimize your support efforts effectively.
A service desk extension for customer-centered Jira Service Management. Boost your Jira Customer Portal to be more useful and up-to-date with ease. Keep your customers satisfied with this Jira Service Management extension.
Escalate your Jira management with customized Jira templates and stay focused on things that matter instead of creating the same Jira issues all over again. Get the most out of issue templates and save your time. Create once, use whenever needed, and enjoy immediate field fulfillment
Say goodbye to duplicate Jira issues. Make it easy on yourself and your team. Be prepared for the same tickets from your customers or merge two issues with the same bug. Prevent your team from duplicate work.😊
Multilevel cascading select custom field for Jira. Create a multilevel list with no boundaries and use it as advanced custom field.
Appsvio Test Management (ATM) is the test management app and a true extension of Jira capabilities. ATM aligns testing with software development cycle and can be tailored to your personal testing approaches. We have created this add-on for testers with our own testers, as we wanted it to be an app that enhances their skills, not hinders them.
A solution for scheduling repetitive task in Jira. Focus on completing issues, not creating them endlessly in Jira. Some tasks are repetitive and hard to remember. Luckily, with Scheduled Templates you can plan them in advance and publish automatically.
A Jira Service Management extension for collecting additional data about customers and organizations right in Jira Service Management. Implement Customer and Organization Management in your company and create customer support experience that keeps your clients satisfied.
Appsvio - Atlassian Marketplace Partner Reviews
Mark T.
Real Time Monitoring of Issue Reports
Verified User in Internet
ITSM JSM Experience
Verified User in Telecommunications
ITSM reports helped to track and analyze
About
What is Appsvio - Atlassian Marketplace Partner?
Appsvio creates ITSM apps that help business teams simplify workflow and manage agents’ responsibilities more efficiently. Appsvio aims to implement the best ITSM practices into every team’s everyday routine. Each app is made to streamline customer cooperation and eliminate silos between teams. Based in Poland, Appsvio is backed by Atlassian Ventures and is a team of Atlassian Certified Experts. With their help, you can create customer support and workflow that will grow your business.