17hats is easy and intuitive to use. It integrates with QuickBooks Online and Stripe so that I can send an invoice from 17hats, my client can pay with a credit card (processed by Stripe), and it seamlessly shows up in QBO as a paid invoice. The workflows creating tasks on my to-do list and calender automatically based on the due date for the project and the project milestones in the workflows make staying on top of multiple projects at once a breeze. The very best thing, however, has to be the templates. It took some time to input and format my contracts and quotes into 17hats, but once I had them up and running, it made the quote-contract-invoice process automatic, with all of the client details already completed for me based on the information the client gave me during the initial inquiry. A process that took me thirty minutes manually for each client is now done for me. 17hats has automated so many of my processes that it's given me my life back!

Running a small business has so many moving pieces that you may be managing solely on your own and while you're trying to run your business, clients and customers are expecting faster responses than ever. 17hats has been helping us run the backend of our business for over 10 years and I couldn't imagine running our business without them. One of the thing that books us the most business is clients saying, "You got back to us faster than anyone else we've reached out to" and 17hats automation helps us keep up with correspondance QUICKLY and more ACCURATELY than any other service we've tried. Their customer support is bar none and they give back to the small business community in truly unheard of ways for a company their size.

I've been using 17hats since only November 2024 but in these short months, I've implemented and benefited from workflows that automate my day-to-day client communications. It is now possible for a new lead to book our services by reserving their event's a date & time, approve their quote (with add-on options), sign a contact and pay to book. This is not only a time saver for us but we hear from our clients that they prefer the convenience of direct booking. Also, 17hats staff have consistently provided outstanding support; typically responding in seconds and addressing the question on the first contact.