Customer service and professionalism, the level of care is amazing

What I like best about 17hats is that it brings every part of my client experience into one organized system. From inquiries and questionnaires to quotes, contracts, invoices, scheduling, and automated workflows, I can manage the entire process without constantly switching between different platforms. As a family-owned photography and videography business, staying organized is essential, but maintaining a personal connection with our clients is equally important. 17hats helps us automate the repetitive administrative tasks while still allowing our communication to feel warm, customized, and personal. It gives me more time to focus on serving our clients, planning their experience, and creating meaningful work rather than chasing paperwork or trying to remember every follow-up. I especially appreciate the workflows because they help us remain consistent and make sure no important step is overlooked. Overall, 17hats has helped us create a more professional, efficient, and thoughtful experience from the first inquiry through the final delivery.

It can automate many aspects of the client journey as well as behind-the-scenes tasks. The support within the platform is very helpful.