Products

Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, respon

Ravine Desk is helpdesk and ticketing software designed for freelancers, consultancies, and small support teams. Each workspace includes a branded client portal on its own subdomain where clients can submit and track support requests. Email replies are automatically converted into ticket updates, and built-in time tracking records billable support hours per ticket. Clients sign in via magic links rather than passwords. The platform includes an AI assistant powered by Claude that summarizes ticke

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

Etiya Digital Interaction Management enables companies to manage and track digital interactions from various channels, including Facebook, X, Instagram, email, and more. The platform uses AI to perform sentiment analysis, text analysis, categorization, and spam detection, allowing businesses to identify and address customer issues instantly. It integrates easily with existing CRM/CSM systems, ensuring consistent and personalized customer service. With multi-language support and real-time analyti

Help On Task is a comprehensive customer service platform designed to enhance client satisfaction and streamline communication. By integrating various support channels, it enables businesses to manage customer interactions efficiently, ensuring timely responses and improved service quality. Key Features and Functionality: - Multi-Channel Support: Consolidates customer requests from different support channels into a single interface, allowing for seamless management and quicker response times.

Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.

What is OakMega Social CRM? OakMega—The Social CRM, empowering your business to acquire, engage, retain & grow VIP customers through different media & social platforms, and build trusted relationships with VIP customers with real-time 1st-party data.

Contact Us' page is an integral part of any website. This page usually has a form with basic fields like name, email, and message. This form allows customers to send their queries, feedback, and recommendations to the website owner. Other visitors can use the contact us page to reach out to the admin for partnerships, collaborations, etc. So store owners can’t ignore this page in any case. 'Contact Us' page is even more important for an ecommerce store. Customers may have different queries or

Sales Desk Solutions is a total inbound lead answering service and sales assistant as a service provider.

ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

Help Desk & Customer Service Software

Etiya’s CSM solution leverages AI and machine learning to provide a comprehensive, multi-channel service experience. It integrates natural language processing (NLP) to categorize and route customer requests, offering real-time ticket generation and intelligent ticket routing to the most skilled agents. The system also provides a 360-degree view of each customer, allowing customer service representatives (CSRs) to quickly access all necessary information, improving service efficiency. With automa