What sets ZipChat apart is its incredible ability to act as a brilliant, 24/7 sales assistant. Unlike traditional chatbots that rely on rigid, pre-programmed flows, ZipChat truly understands our entire online catalog. It answers complex customer queries about product specifications, availability, and recommendations flawlessly, mimicking a highly trained in-store sales representative.

Additionally, the ease of installation is a total game-changer. We were expecting a tedious onboarding process, but it was incredibly straightforward and intuitive. Within minutes, the AI ​​crawled our catalog and was ready to go, requiring zero technical or coding skills from our team. Review collected by and hosted on G2.com.

I don't know, at the moment it's living up to our expectations perfectly. Review collected by and hosted on G2.com.

I really like how easy Zipchat AI is to use and the results it delivers. It's simple to install, and I appreciate how quickly the chatbot learns the site and how easy it is to train. It effectively engages customers who might stall on a page, which is a big plus for me. The initial setup was very straightforward, just installing the widget and doing some styling and training. Overall, everything works well with Zipchat AI for my needs. Review collected by and hosted on G2.com.

everything works well and meets expectations Review collected by and hosted on G2.com.

I like how Zipchat AI profiles and qualifies leads, and I appreciate its proactivity in responses. During conversations, it knows how to follow up by suggesting solutions and alternatives, which is really useful. Additionally, it is able to convey our work approach and our services, which effectively supports our activities. Review collected by and hosted on G2.com.

The initial training is quite simple but could be improved. Perhaps by combining various sections of the reserved area into a single onboarding. Furthermore, Zipchat AI is primarily designed for e-commerce, while ours is a B2B business, so the initial setup can be more complicated. Review collected by and hosted on G2.com.

I really appreciate the team behind Zipchat AI; they are great and very helpful. Their customer service is amazing. We've had minimal problems from the start, and installation was smooth and easy. Running it and teaching the AI to respond and learn about the website and products is super smooth and super easy. Compared to competitors, the process with Zipchat AI is much smoother and easier, which I very much appreciate. Their customer support is important to us because the couple of times we've had issues in two years, they fixed them immediately. Replies were prompt, and issues were resolved probably in minutes. Installation was very easy, smooth, and free of any issues. And the learning process of the AI was super easy; it quickly learned about our website. With just a few tweaks, it has been running perfectly for two years now. I've worked with competitors before, and I can say Zipchat AI is the easiest setup I've ever done. It's a 10 out of 10, the easiest setup I've ever experienced. Review collected by and hosted on G2.com.

Sometimes I feel like the chatbot is a little bit too persistent. It keeps asking customers if they need more help even after they've already said no or thanked it. It still replies again with something like, 'Okay, but if you need any help, contact me. Can I help you with anything else?' You can tweak that to bring it down a little bit. For everything else, I have not had any issues with them. Review collected by and hosted on G2.com.

I use Zipchat AI for my ecommerce to help customers browse and provide first-line customer support. I appreciate the fast replies compared to traditional support, and it knows product details more in-depth. It maintains a friendly tone and is available 24/7. I really like that I can connect with customers on multiple platforms with one system. The team is very responsive and logical, and they listen to feedback, improving the system by transferring credits, developing new features, and ensuring stability. Tools like doc uploads help prevent the bot from hallucinating, and I can improve the bot's replies, which it remembers. The bot also only focuses on our data, such as the website or knowledge bank uploads, and I recently received extra characters to refine its core behavior, which was essential. We integrated it with our own CMS, Instagram, Messenger, and use it for WhatsApp marketing campaigns. Setting it up was fairly easy, so overall, I'm pretty satisfied. Review collected by and hosted on G2.com.

I'm limited on feeding it customer data. The bot doesn't know if someone is part of a special program, if this is a first-time customer, or what language they speak. Sometimes I have to scroll very far down to check for unread messages without a separate tab for them. Also, the bot can't connect to live documents like Google Sheets, so I have to upload PDFs daily to keep product info updated. Review collected by and hosted on G2.com.

The pricing model, when it was offered for lifetime purchase price. Review collected by and hosted on G2.com.

No option to reply to customer inquiries that require a human, without creating an entirely new ticket. Review collected by and hosted on G2.com.

What I like most is how easy it was to install and integrate with our website. The customer support is excellent, especially outside of office hours. It also gives us insight into the questions our customers are asking, which helps us adjust our business strategy accordingly. Review collected by and hosted on G2.com.

So far, we haven’t had any issues. It does throw errors from time to time, but once they’re corrected, the same mistake doesn’t repeat. Review collected by and hosted on G2.com.

I use Zipchat AI to answer our customers' questions and increase sales. I really like how good it is at relating information. I also value the routing it offers, because we don't always have to go and see what's happening. Zipchat AI is intelligent and goes beyond just being a chat, and the initial setup was simple. Review collected by and hosted on G2.com.

Zipchat AI should update and reindex the pages periodically to avoid providing obsolete information. Additionally, it should also respond in a multichannel manner, such as answering questions via WhatsApp. Review collected by and hosted on G2.com.

Very powerfull app for website. it gives all the answers to our clients Review collected by and hosted on G2.com.

Easy to install and very good support service Review collected by and hosted on G2.com.

Great user dashboard for tracking of KPIs such as conversion and customer satisfaction. Review collected by and hosted on G2.com.

There are no obvious downsides identified so far Review collected by and hosted on G2.com.