Zaidesk Reviews & Product Details

Zaidesk is a customer support platform for SMB support teams that handle customer requests by email and chat. It is used by SaaS, ecommerce, and online-service companies. AI features Every plan includes two AI tools: AI Copilot: drafts replies, adjusts tone, summarizes ticket threads, and corrects grammar. AI Chatbot: answers customer questions using the knowledge base and transfers the conversation to a human agent when needed. Each plan includes a monthly AI Copilot credit allowance per agent and a shared AI Chatbot credit pool. Additional credits can be purchased. Core features Email ticketing with a shared inbox and a unified customer timeline Live chat that can be embedded on a website Knowledge base for help articles and FAQs Customer portal for ticket status and self-service Automation rules and SLA management CSAT surveys and reporting Roles and permissions Custom branding and custom domains Plans Zaidesk offers three plans, Essential, Professional, and Growth, billed per agent per month, starting at $15. Plan details are available at zaidesk.com/pricing. Getting started A 30-day free trial is available without a credit card. Setup involves creating a workspace, connecting a support email address, and inviting agents.