# YakChat Reviews **Vendor:** YakChat **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 19 ## About YakChat YakChat enables two-way SMS, MMS, RCS, and WhatsApp inside Microsoft Teams and Webex. Staff can message from desktop, mobile, or a web browser. It supports personal and shared inboxes and works with your existing Teams number, supported carrier numbers, or a YakChat-hosted number. Features include automatic translation, Microsoft 365 contact integration (Outlook, Entra ID, SharePoint), archiving and opt-in/out compliance tools, and support for receiving MFA/2FA codes—plus additional administration and workflow capabilities. ## YakChat Pros & Cons **What users like:** - Users love the **ease of use** of YakChat, enabling seamless text management within Microsoft Teams for efficient communication. (6 reviews) - Users value the **seamless integration** of YakChat with Microsoft Teams, Outlook, and Webex for real-time messaging. (5 reviews) - Users enjoy the **convenient communication** with YakChat, facilitating seamless texting directly within Microsoft Teams. (4 reviews) - Users find the **setup ease** of YakChat to be quick and convenient, enhancing communication efficiency. (4 reviews) - Users value the **seamless team collaboration** with YakChat, enhancing communication without switching between different applications. (3 reviews) - Convenience (2 reviews) - Users value the **seamless integration** of YakChat for efficient customer support communication without juggling multiple apps. (2 reviews) - Daily Use (2 reviews) - Users value the **easy integrations** with Microsoft Teams, benefiting from seamless real-time communication. (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users experience **connectivity issues** with YakChat, leading to outages and slow message refresh rates. (3 reviews) - Users find YakChat's **missing features** frustrating, especially regarding reporting tools and the lack of video calling options. (3 reviews) - Users find the **interface not intuitive** , feeling it's basic and clunky compared to modern messaging apps. (3 reviews) - Users face **offline limitations** with YakChat, including delays, poor mobile experiences, and insufficient reporting tools. (2 reviews) - Users often face **slow loading** issues with YakChat, affecting message refresh and overall experience. (2 reviews) - Users face **integration issues** due to limited compatibility with third-party partners and software, hindering functionality. (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Login Issues (1 reviews) ## YakChat Reviews ### 1. Streamlined Business Messaging with Reliable Shared Inboxes **Rating:** 4.0/5.0 stars **Reviewed by:** Eric M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about YakChat?** I mainly use YakChat for business-style messaging, especially to send and receive SMS directly from platforms like Microsoft Teams without switching apps. It's super useful for keeping everything in one place. I like that it offers all-in-one messaging, including SMS, MMS, and even WhatsApp integration in one place. One of my favorite features is that it works inside Teams, so there's no need to leave my workflow. The shared inbox is a great help for teams handling customers, preventing confusion over who has replied and fostering faster response times. This makes the team more efficient and helps provide quick, reliable service to customers. The shared knowledge aspect is also fantastic, as everyone can see the full conversation history, learn from responses, and maintain consistency. I appreciate the cross-device syncing for smooth transitions between desktop and mobile, and it's crucial that YakChat is secure and compliant, allowing messages to be archived and audited. Setup was quite easy and reliable, which is great. **What do you dislike about YakChat?** More business-focused: Not really for casual chatting. Requires setup/account: Not plug-and-play like normal messaging apps. Limited availability: Only supported in certain countries. **What problems is YakChat solving and how is that benefiting you?** I use YakChat for business messaging that integrates SMS directly into Microsoft Teams, keeping everything in one place. It combines SMS, shared inboxes, and team workflows, preventing message confusion, enabling faster response times, and ensuring consistent communication. ### 2. Seamless CRM Integration with Solid Compliance Features **Rating:** 3.5/5.0 stars **Reviewed by:** Alman L. | Head of Marketing Automation & CRM Strateg, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about YakChat?** What stands out most to me is how seamlessly YakChat integrates compliant business SMS directly into our existing CRM and marketing automation workflows—without forcing our team to learn a whole new platform. The GDPR and BDSG compliance built into every messaging feature saves us countless hours on manual consent management and data governance, which is critical for our German B2B operations. I also really value its reliable automation capabilities; we trigger personalized follow-ups, meeting reminders, and transactional alerts automatically, keeping leads engaged while reducing repetitive work. The delivery reliability is consistently strong, and having all customer messaging logged centrally in our CRM gives us full visibility and keeps sales and marketing aligned. **What do you dislike about YakChat?** What I find could be improved mainly lies in localization and advanced automation flexibility. First, the platform lacks more granular customization options for GDPR/BDSG compliance workflows specific to German market requirements, such as tailored consent logs and data deletion processes that align fully with local regulatory expectations. Second, its advanced marketing automation builder is less robust compared to dedicated martech tools; creating complex, multi-branch SMS nurture sequences tied to CRM lead scoring requires extra workarounds. Third, reporting and analytics are somewhat basic—we’d benefit from more detailed metrics around SMS engagement in the DACH region and better native reporting exports for compliance audits. And while integrations with core CRM tools work well, support for smaller, regional European martech tools is limited, which creates minor workflow gaps for our team. **What problems is YakChat solving and how is that benefiting you?** YakChat enables GDPR-compliant SMS and business messaging that integrates with our CRM, improving lead follow-ups, meeting reminders, and client communication. It centralizes messaging, ensures compliance, and streamlines our martech stack, addressing gaps in email outreach and reducing operational friction. ### 3. Handles High Message Volume, Needs Group Chat Feature **Rating:** 3.5/5.0 stars **Reviewed by:** Amr A. | Summer Trainee, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about YakChat?** I use YakChat for messaging business clients and suppliers; it's a professional tool for handling too many business messages at once. I like its variety of apps that it supports. It's particularly helpful as I deal with suppliers for quotations and need to manage a huge network of messages effectively. **What do you dislike about YakChat?** It doesn't support group messages and unfortunately I'm at these groups of work too and sometimes I need that tool also. I want it to support group chats and the complex number setup if you're using windows also the interface needs update. Not too hard but also wasn't easy. **What problems is YakChat solving and how is that benefiting you?** I use YakChat for messaging business clients and suppliers, handling too many important messages and replies at once efficiently. ### 4. Seamless SMS Integration with Microsoft Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua C. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about YakChat?** I like that YakChat integrates perfectly into Microsoft Teams and is very easy to use. It helps me by keeping my work messages and personal messages separate, allowing for more organization and communication. The initial setup of YakChat was very easy and user-friendly. **What do you dislike about YakChat?** I think the lack of video communication is a drawback, and the mobile system is sometimes rough. **What problems is YakChat solving and how is that benefiting you?** I use YakChat to send SMS messages in Microsoft Teams, keeping work and personal messages separate for better organization. ### 5. Effortless Communication and Integration with YakChat **Rating:** 4.0/5.0 stars **Reviewed by:** Gage S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about YakChat?** I like that YakChat improves communication by integrating SMS and MMS. The setup is very easy, and I appreciate the shared inbox feature. The affordability of YakChat is a big plus for me, and it combines ease for everything. **What do you dislike about YakChat?** Maybe it could be cheaper. **What problems is YakChat solving and how is that benefiting you?** YakChat solves my communication issues by integrating SMS and MMS. Its easy setup and shared inboxes streamline communication, while affordability is a bonus. It combines ease for everything. ### 6. Makes SMS Easy Inside Teams Just Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about YakChat?** It’s super convenient. I can send and receive texts right inside Microsoft Teams without switching apps. Setup was quick, and it just works. Great for staying in touch with people who prefer texting over email.It saves time. I don’t have to juggle between my phone and computer to manage SMS. It’s especially useful for team coordination and client updates. **What do you dislike about YakChat?** The reporting tools could be better, I wish I could track message delivery and replies more easily. Also, the mobile experience isn’t as smooth as desktop. It could use more customization options for auto-replies and message templates. **What problems is YakChat solving and how is that benefiting you?** YakChat lets me send texts directly from Microsoft Teams, so I don’t need to switch between apps. It helps me reach people faster especially those who don’t use Teams or email. Everything stays organized in one place, which saves time and reduces confusion. ### 7. Reliable Work Chat with Seamless Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Emily H. | Marketing & Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about YakChat?** I like that YakChat syncs well with our software. It helps ensure we get messages where we need them. The initial setup was easy too. **What do you dislike about YakChat?** nothing **What problems is YakChat solving and how is that benefiting you?** YakChat ensures we get messages where we need them and syncs well with our software. ### 8. Simple and Reliable Messaging Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Prakhar J. | Software Developer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about YakChat?** Honestly, the best thing about YakChat is how effortlessly it lets me text customers from my desktop. It just works smoothly and makes communication much quicker **What do you dislike about YakChat?** The only thing I dislike about YakChat is that the interface can feel a bit basic at times. **What problems is YakChat solving and how is that benefiting you?** Having all my customer messages in one place makes it easier to track conversations, reply on time, and avoid missing important texts ### 9. User-Friendly Design: Designed for immediate **Rating:** 5.0/5.0 stars **Reviewed by:** Sangam M. | Associate, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about YakChat?** Instead of switching apps, users can send and receive text messages directly within their familiar Microsoft Teams, Outlook, or Webex interfaces. **What do you dislike about YakChat?** For users who prefer the Activity Feed, notifications do not currently work on the Teams mobile app. **What problems is YakChat solving and how is that benefiting you?** : Before YakChat, handling work-related text messages required employees to use their personal mobile phones or switch to a separate app. This fragmented approach is time-consuming and inefficient. ### 10. Yakchat **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul k. | Student of B.tech computer science, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about YakChat?** Ease of Use: YakChat is designed for ease of use, allowing users to manage and respond to conversations from a familiar interface within Teams or Webex. Security: Access to YakChat is secure through Microsoft Teams SSO and Entra ID, eliminating the need for separate credentials. Affordability: YakChat is noted for its competitive pricing, often undercutting competitors, making it a budget-friendly option. **What do you dislike about YakChat?** I am using this since 3 month, I never faced any problems that's why I say nothing. **What problems is YakChat solving and how is that benefiting you?** For business purpose I am using. ### 11. One Place for All Our 2FA/OTP Codes Across Accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Earl D. | L3 Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about YakChat?** We used it for all our 2FA/ OTP codes, for all our different accounts. **What do you dislike about YakChat?** Quite a few outages, which affects the abillity for logging into sites. **What problems is YakChat solving and how is that benefiting you?** Central point for 2FA methods for our team, which integrates into MS Teams. ### 12. Convenience inside Teams/Webex **Rating:** 4.0/5.0 stars **Reviewed by:** RAVI S. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about YakChat?** No need to juggle phones or open a separate texting platform. Messages pop up where I already work.If I’m on leave, a teammate can pick up replies without losing track. Very useful for customer support. **What do you dislike about YakChat?** It works, but compared to modern messaging apps, the interface looks clunky and isn’t as smooth and sometimes messages don’t refresh immediately — I had to reload or wait before seeing incoming SMS. **What problems is YakChat solving and how is that benefiting you?** Before YakChat, I had to juggle between my phone, email, and Microsoft Teams to stay on top of SMS. Messages often slipped through the cracks. ### 13. Great option to benefit your business **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan C. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about YakChat?** It was very quick and easy to get set up and implemented on our app. **What do you dislike about YakChat?** Sometimes when we need specific request to the user interface being made it can take some time to action **What problems is YakChat solving and how is that benefiting you?** It is freeing up time from us dealing with customers unless they have more direct queries ### 14. Very Simple and smart messaging tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin Kumar M. | MERN Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about YakChat?** Its integration with Microsoft Teams is excellent. I find it very easy to use and extremely helpful. I use it daily, and I’ve also found the customer support to be very helpful. **What do you dislike about YakChat?** There’s really nothing to dislike here; I found it very useful. **What problems is YakChat solving and how is that benefiting you?** I found it very secure for sending messages to my colleague, and it is also extremely easy to send and receive messages. The notification features are good as well. ### 15. Built for Teams & Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji T. | Sr. Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about YakChat?** YakChat integrates smoothly into team environments. It’s especially useful for project-based teams that want something between Slack and email. **What do you dislike about YakChat?** YakChat seems to focus on text and voice messaging but lacks video calling capabilities, which is a big drawback for teams that prefer having video options. **What problems is YakChat solving and how is that benefiting you?** It’s ideal for businesses and teams that need a space for communication without the formality of email or the overwhelming pace of platforms like Slack. ### 16. testing diferrent chats : Yakchat **Rating:** 3.5/5.0 stars **Reviewed by:** Giorgi M. | Lecturer/QA Engineer, Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about YakChat?** more than one inbox,easy to set up, affordable price **What do you dislike about YakChat?** YakChat only supports one-to-one SMS, poorer than concurents **What problems is YakChat solving and how is that benefiting you?** it integrates sms to microsoft teams ### 17. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Arnold C. | Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about YakChat?** Real time communication, Multi - platform support from time to time and User-friendly interface. **What do you dislike about YakChat?** Learning curves for Admins, limited free versions, features, pricing models, and Support response times that takes ages! **What problems is YakChat solving and how is that benefiting you?** Overcoming limitations across other platforms, ensuring critical messages to be delivered, automation services and much more. ### 18. Loved the innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Anuraag D. | Gen AI Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about YakChat?** Direct integration of sms and mms into microsoft teams **What do you dislike about YakChat?** Data access of personal information, which may be sent to third party apps **What problems is YakChat solving and how is that benefiting you?** It is bringing a Collab of different technologies together. Which helps a lot ### 19. Best Software for messaging in real-time and make work more easy and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about YakChat?** It is easily integrated from Microsoft team and works in real-time **What do you dislike about YakChat?** It is integrated with limited partners and software **What problems is YakChat solving and how is that benefiting you?** It's solving our problem which is fraudulent activity for communication and details sharing through OTP & 2 Way SMS/MMS sharing in real-time without any data breach and works accurately without any delay and glitch. - [View YakChat pricing details and edition comparison](https://www.g2.com/products/yakchat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+06%3A05%3A13+-0500&secure%5Bsession_id%5D=4aa3f33b-c43a-47fd-a1c7-222e0d13d01a&secure%5Btoken%5D=507e2dde4ec4c43fa449165be05bb9ca702d0fac0f3180f4e372565d05d5968d&format=llm_user) ## YakChat Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## YakChat Features **Business Instant Messaging** - File Sharing - Notifications - Search **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top YakChat Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,375 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,377 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,207 reviews)