Xebo.ai (formerly Survey2connect) Reviews & Product Details

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

Seller

Survey2Connect

Discussions

Xebo.ai (formerly Survey2connect) Community

Languages Supported

Arabic, English, French, Hindi, Spanish

Solution Type

Best-of-Breed

Overview by

Priyank Johari

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Qualtrics Customer Experience

View All Alternatives

User Insights

Average based on 30 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/26/2023

"A complete Omnichannel Survey tool"

5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Can handle all the channels of customer interaction. Can be used internally for employees as well as for customers. Very easy to create and monitor surveys. Comprehensive reporting platform Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

Nothing that I can think of, most of the features are useful. Maybe I can write a review after a year to give a more detailed review since we started it a few quarters back. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/18/2023

"The one number that is making a difference in Patient Experience"

4.5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Survey2connect has been a great eye opener. It has helped us to learn about our patients. To date, we have received over 50,000 responses in our hallmark patient experience survey. The support provided by Kanishka and Purvasha has been really good too! Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

Survey2connect has a number of features that are not active. This has been in the making for a long time. We are still waiting for that to work out. We feel this is a big drawback. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Naima Mwina M.

Founder and Managing Director, Customer Experience Consultant

Small-Business (50 or fewer emp.)

7/31/2023

"Excellency in the survey platform"

5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

It allows for real-time feedback enabling closing the loop. Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

None. It is a great tool to use as it gives the dashboards to be able to monitor and action Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Vineet R.

Mid-Market (51-1000 emp.)

7/25/2023

"Overall satisfied with the product"

4/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Outstanding product with exceptional customer support - highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

Needed capabilities to block duplicate responses from same IP address Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Mohammed Q.

Business Head-Enterprise Business Solutions

Small-Business (50 or fewer emp.)

7/11/2023

"Partner"

5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Easy to use and product is good. We should be to promot Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

Need to intro few new Dashboard. They have to introduce more AI Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/27/2023

"Great Way to get Customer Feedback"

4.5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Survey2Connect has a fantastic user interface - the dashboards are easy to understand and beautiful, allow others to understand our data Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

There are times when the team has questions and the support is not the best at answering everything in a way that is fully actionable Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Telecommunications

Enterprise (> 1000 emp.)

7/18/2023

"Great Experience"

5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Team is supportive and flexible. Team is on top of things while solving the problem Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

Technical aspects like Cross tab at times creates an issue while applying the filters. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

7/25/2023

"Excellent"

5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

The ease of use and wide reach to customers plus the ability to collect targeted information. Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

The export facilities of reports needs some upgrades Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

7/25/2023

"Survey2Connect is simple to use, user-friendly & real-time dashboards make it a robust solution."

5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

User-friendly and robust, and also loved it. Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

Nothing, we loved everything in the SURVEY2CONNECT Solution. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Marta J.

Team Manager

Consumer Services

Small-Business (50 or fewer emp.)

9/20/2019

"Large table of original services."

4.5/5

What do you like best about Xebo.ai (formerly Survey2connect)?

Survey2connect is a very complete and very interesting page, it has a variety table where it offers different services such as: Customer Experience, Employee Experience, Market Research. where, thanks to each one of these, it will help us to optimize the finances and the operation of the company. It also offers clear and objective answers, so that its use is more favorable, with an easy to understand analytics. Finally, I can indicate that the system is useful and very complete and favorable its use in the company. Review collected by and hosted on G2.com.

What do you dislike about Xebo.ai (formerly Survey2connect)?

We have no problems has been very favorable. Review collected by and hosted on G2.com.

Recommendations to others considering Xebo.ai (formerly Survey2connect):

We recommend communicating with support so that you can guide them to use the page, although if it is necessary to have prior knowledge of creating surveys, the page also has a guide and its tools are simple to use and so wonderful to create large schools and distribute them, too It can be associated with another analytics page to receive simple answers, it is only optional, since the page also offers them to you. Review collected by and hosted on G2.com.

What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you?

We were looking for programs that offered us services to create surveys for people, employees and for a new brand and thus receive favorable responses, we are very grateful to this very complete panel, offering each of the services we were looking for, and in addition to having a incredible support. Another problem is the very affordable price for what it offers, in my opinion very cheap. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Questions about Xebo.ai (formerly Survey2connect)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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Last activity about 3 years ago

What is Survey2Connect used for?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

View More Pricing Information

Xebo.ai (formerly Survey2connect) Features

Generative AI

AI Text Generation

AI Text Summarization

Customization

Stakeholder Management

Multilanguage Support

Multiple Branding Support

Analytics

Net Promoter Score (NPS)

Customer Satisfaction (CSAT) Score

Customer Effort Score (CES)

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Categories on G2

Experience Management

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Xebo.ai (formerly Survey2connect) Reviews & Product Details

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Xebo.ai (formerly Survey2connect) Reviews (30)

Xebo.ai (formerly Survey2connect) Reviews (30)

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Questions about Xebo.ai (formerly Survey2connect)? Ask real users or explore answers from the community

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