--- title: Xebo.ai (formerly Survey2connect) Reviews meta\_title: 'Xebo.ai (formerly Survey2connect) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Xebo.ai (formerly Survey2connect) works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Xebo.ai (formerly Survey2connect) Reviews & Product Details Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop * * * Seller [Survey2Connect](https://www.g2.com/sellers/survey2connect) Discussions [Xebo.ai (formerly Survey2connect) Community](https://www.g2.com/products/xebo-ai-formerly-survey2connect/discuss) Languages Supported Arabic, English, French, Hindi, Spanish Solution Type Best-of-Breed Overview by Priyank Johari Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/26/2023 "A complete Omnichannel Survey tool" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Can handle all the channels of customer interaction. Can be used internally for employees as well as for cutomers. Very easy to creat and monitor surveys. Comprehensive reporting platform Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Nothing that I can think of, most the feautures are useful. Maybe I can write a review after a year to give a more detailed review since we stared it a few quaters back. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Gives insights to how the customer perceive our brand and how satisfied the employees are. Give us enough information to take actions on the ground. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/18/2023 "The one number that is making a difference in Patient Experience" 4.5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Survey2connect has been a great eye opener. It has helped us to learn about our patients. Todate we have received over 50,000 responses in our hallmark patient experience survey. The support provided by Kanishka and Purvasha has been really good too! Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Survey2connect has a nuymber of features that are not active. This has been on the making for a long time. We are still waiting for that to workout. We feel this is a big drawback Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Helping us with Patient feedback. Employee feedback. And being available whenever we need them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Naima Mwina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naima Mwina M.") NM Naima Mwina M. Founder and Managing Director, Customer Experience Consultant Small-Business (50 or fewer emp.) 7/31/2023 "Excellency in the survey platform" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? It allows for real-time feedback enabling closing the loop. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? None. It is a great tool to use as it gives the dashboards to be able to monitor and action Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Customer experience, employee experience Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vineet R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vineet R.") VR Vineet R. Mid-Market (51-1000 emp.) 7/25/2023 "Overall satisfied with the product" 4/5 What do you like best about Xebo.ai (formerly Survey2connect)? Outstanding product with exceptional customer support - highly recommended! Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Needed capabilities to block duplicate responses from same IP address Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Survey2Connect helps us in showing the effectiveness of the campaign that we run. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MQ Mohammed Q. Small-Business (50 or fewer emp.) 7/11/2023 "Partner" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Easy to use and product is good. We should be to promot Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Need to intro few new Dashboard. They have to introduce more AI Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? PROMPTING SERVICES Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/27/2023 "Great Way to get Customer Feedback" 4.5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Survey2Connect has a fantastic user interface - the dashboards are easy to understand and beautiful, allow others to understand our data Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? There are times when the team has questions and the support is not the best at answering everything in a way that is fully actionable Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Getting feedback from the customers and from employees Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 7/18/2023 "Great Experience" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Team is supportive and flexible. Team is on top of things while solving the problem Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Technical aspects like Cross tab at times creates an issue while applying the filters. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Agile and quick surveys. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 7/25/2023 "Excellent" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? The ease of use and wide reach to customers plus the ability to collect targeted information. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? The export facilities of reports needs some upgrades Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Engagement with customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Mid-Market (51-1000 emp.) 7/25/2023 "Survey2Connect is simple to use ,user friendly & in real time dashboards makes it robust solution." 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? User friendly and Robust , and also loved it. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Nothing , we loved everything in SURVEY2CONNECT Solution. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Customer engagement , experience and also sometimes for employee experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Marta J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marta J.") MJ Marta J. Team Manager Consumer Services Small-Business (50 or fewer emp.) 9/20/2019 "Large table of original services." 4.5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Survey2connect is a very complete and very interesting page, it has a variety table where it offers different services such as: Customer Experience, Employee Experience, Market Research. where, thanks to each one of these, it will help us to optimize the finances and the operation of the company. It also offers clear and objective answers, so that its use is more favorable, with an easy to understand analytics. Finally, I can indicate that the system is useful and very complete and favorable its use in the company. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? We have no problems has been very favorable. Review collected by and hosted on G2.com. Recommendations to others considering Xebo.ai (formerly Survey2connect): We recommend communicating with support so that you can guide them to use the page, although if it is necessary to have prior knowledge of creating surveys, the page also has a guide and its tools are simple to use and so wonderful to create large schools and distribute them, too It can be associated with another analytics page to receive simple answers, it is only optional, since the page also offers them to you. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? We were looking for programs that offered us services to create surveys for people, employees and for a new brand and thus receive favorable responses, we are very grateful to this very complete panel, offering each of the services we were looking for, and in addition to having a incredible support. Another problem is the very affordable price for what it offers, in my opinion very cheap. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Xebo.ai (formerly Survey2connect)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Xebo.ai (formerly Survey2connect) ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/discussions/new) GU Guest User • Last activity almost 3 years ago What is Survey2Connect used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-survey2connect-used-for) [ View all Discussions ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/pricing) ##### ##### Xebo.ai (formerly Survey2connect) Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/features) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Which financial fraud prevention tools have intuitive dashboards for investigating linked accounts and device patterns?](https://www.g2.com/discussions/which-financial-fraud-prevention-tools-have-intuitive-dashboards-for-investigating-linked-accounts-and-device-patterns)[Which business process management platforms connect multiple systems and keep data flowing automatically between departments?](https://www.g2.com/discussions/which-business-process-management-platforms-connect-multiple-systems-and-keep-data-flowing-automatically-between-departments)[What is the top-rated property management solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-property-management-solution-for-enterprises) [Which PHP integrated development environments avoid hidden costs and lengthy implementation timelines for mid-market teams?](https://www.g2.com/discussions/which-php-integrated-development-environments-avoid-hidden-costs-and-lengthy-implementation-timelines-for-mid-market-teams)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable)[Tontine](https://www.g2.com/glossary/tontine-definition) [Show MoreShow Less](javascript:void(0);)