WP Engine Reviews (357)

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Reviews

WP Engine Reviews (357)

View 1 Video Reviews
4.6
357 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the exceptional support provided by WP Engine, highlighting the quick response times and knowledgeable staff who effectively resolve issues. The platform is noted for its ease of use and intuitive dashboard, making it accessible for both beginners and experienced users. However, some users mention that the pricing can be on the higher side, which may be a consideration for smaller businesses.

Pros & Cons

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Jeff E.
JE
Jeff E.
Founder
Small-Business (50 or fewer emp.)
"Way Overpriced"
1.5/5
What do you like best about WP Engine?

Customer service in the beginning was strong. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Customer service fell off as they grew. They also prssured me into much higher pricing levels. My new host charges 1/6 of the fee for the exact same hosting. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Hi, Jeff. Thank you for taking the time to share your feedback.

We're very sorry to hear about your negative experience and we sincerely apologize for any frustration this has caused. This does not match the standards we uphold ourselves to, and we have escalated your feedback to our senior leadership team to consider as we evolve our process and systems.

If you ever need anything from us in the future, please don’t hesitate to reach out.

Nicolas P.
NP
Nicolas P.
Small-Business (50 or fewer emp.)
"A good service to scale your business"
3.5/5
What do you like best about WP Engine?

They have a very friendly dashboard to manage all your sites, with a couple of free tools that will help you on your sites.

We use WPengine to deploy several stores and they are running correctly. We can administrate those all sites easily and fast.

Our first stores were deployed very fast in a couple of clicks. It's ideal for startups that want to go online fast. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

If you use the cheapest plans, you share servers with other customers. This can cause your performance to have a negative impact due to the traffic from the other sites. We had to change servers because of that and we will upgrade our plan to have dedicated servers to avoid that problem. Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Small-Business (50 or fewer emp.)
"Most Excellent Space for WordPress sites"
5/5
What do you like best about WP Engine?

WPEngine provides the best 24/7 technical support I have ever seen. Their plugin updating add on saves me at least 8-10 hours of work a month. The DNS settings are easy to use and they integrate with many domain providers. The ease of implenetation with different URLs was such a great experience. I created one site and then easily pointed our different domains to the main site. It was seamless and the one issue I had, the 24/7 support walked me through it. As for frequency of use, I'm on WP Engine at least 4-5 times a week making updates. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Honestly, I don't have anything I've found in over 3 years of use that I dislike. WPEngine takes on your advice as a user and is always finding ways to make the site easier to use. Review collected by and hosted on G2.com.

Chad F.
CF
Chad F.
President
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Longtime Vendor Partner, Highly Recommend!"
5/5
What do you like best about WP Engine?

They have been a trusted vendor partner of ours for years and we have had a great experience with them. Their customer service is top notch and they often come to us proactively with solutions and ideas. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Price/cost. With that said, you get what you pay for and it is worth it in this case. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for your positive review, Chad! We greatly appreciate your advocacy and partnership over the years! If you ever need anything, please don't hesitate to reach out to our team! We're always happy to help.

Tudor S.
TS
Tudor S.
Front end developer
Information Technology and Services
Small-Business (50 or fewer emp.)
"A Stress-Free, User-Friendly Hosting Solution"
5/5
What do you like best about WP Engine?

I like that WPEngine backs up everyting for you every day, that you can back it up manually at any time, the fact that you can restore and feel safe about having it restored to any point. The support is amazing as well, as good as the Apple Support. The research as well. I participated in two research video calls and I was more than happy to give my input and experience. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

There is not much to dislike about it. The design is good but it is not as responsive as you might think. The confusion between Flywheel and WpEngine. I know they merged, but that is still going on. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Top-Notch Hosting Services"
4.5/5
What do you like best about WP Engine?

Exceptional Performance:

WPEngine consistently delivers blazing-fast website performance, ensuring a seamless and enjoyable user experience for visitors.

The platform's comprehensive security measures provide peace of mind, with automatic updates, daily backups, and proactive threat detection keeping your website safe and sound.

WPEngine's support team stands out with their expertise and responsiveness. Whether it's a technical hiccup or a general inquiry, their support is reliable and efficient.

The intuitive dashboard and user interface make managing your WordPress site a breeze. It's perfect for both beginners and seasoned developers, streamlining the process of site maintenance.

WPEngine easily scales to accommodate growing website needs. With reliable hosting infrastructure, your site can handle increased traffic without sacrificing speed or performance. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

While the quality of service justifies the cost, some users may find WPEngine's pricing a bit on the higher side, especially for smaller websites or individuals on a tight budget. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"A little pricey, but generally worth it because of their support"
4/5
What do you like best about WP Engine?

The best support that I have experienced in the industry. Nothing even comes close. Their team is always prompt to respond and usually goes above and beyond in their solutions.

The overall product is what you'd expect - managed WordPress and WooCommerce hosting. The dashboard is easy to navigate and utilizing the Staging and Development environments for each instance is simple enough. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Entry-level pricing is still competitive, but enterprise options can be atrociously expensive. Depending on your situation, the price just may not be worth it, but if you can afford it their services and support are absolutely top-notch. Review collected by and hosted on G2.com.

Lorenzo Z.
LZ
Lorenzo Z.
Small-Business (50 or fewer emp.)
"We use WPE for all of our (non Cpanel required) projects"
5/5
What do you like best about WP Engine?

The support is ideal for a hosting company but having 3 enviornments fresh out the box is awesome. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

We wish it had Cpanel for file mgmt. Its the only reason we dont use it on 100% of all of our client projects. We would use it 100% of the time if it did have that option. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Lorenzo! We're glad to hear that you find our support and multiple environments beneficial for your projects.

We appreciate your file management feedback and will pass that along to our team for consideration for future improvements!

If you ever need anything, please don't hesitate to reach out! We're always happy to help.

KK
Khare K.
Enterprise (> 1000 emp.)
"WP Engine excellent plugin for the popular WordPress blogging platform"
4.5/5
What do you like best about WP Engine?

Our company uses WordPress and WP Engine internally to manage clients' websites and blogs. It is an easy-to-use solution that ensures the security of data related to our websites. It is used for hosting and backups across the board. Our task is to oversee the routine updating of backups of customer websites. The functions that help us create and structure websites, as well as its ability to move data quickly and expeditiously, make it a very effective and robust solution for our company. Their technical support is quite good. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Users of the tool would benefit from receiving an e-mail whenever a major change occurs. With this feature, users would be able to receive information about new features and options. Review collected by and hosted on G2.com.

Justo D.
JD
Justo D.
Web Content Manager
Mid-Market (51-1000 emp.)
"Support is key"
5/5
What do you like best about WP Engine?

The 24 hour support is essential. Support is the number one reason I chose WP Engine. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Any time the inteface changes, it's difficult to find tools. The tools are not always in a logical place. Review collected by and hosted on G2.com.