CCS is the most efficient tool for tracking, placing, cancellations, delivery schedules, and more. It is too easy to use. It is the simplest tool for logistics. I love it. Review collected by and hosted on G2.com.

What do you dislike about Wipro Cognitive Customer Service (CCS)?

Well, I have not had an issue using CCS, if I am not able to do something I understand that it is because I am at a level where I can do some things but not all. Review collected by and hosted on G2.com.

What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?

CCS allows me to book orders, place new orders, provide promotions inquiries, assist with price adjustments, delivery reschedules, send swatches as well, replacements, and schedule returns. CCS allows me to refund for damaged items that the client requests instead of receiving a refund, it allows me to track orders as well, I love that it lets me know from what location the item is shipped so I can reach out to the location in case there is an issue with the delivery. All my teammates love that if there is a backordered item we are able to know through CCS and that way we can process a form to request an early date as soon as possible. Another thing that we love is that we are able to review the item through an item that it shows on CCS without going to another website. CCS is the perfect tool for those who offer logistics customer service, such as Crate & Barrel or CB2. I do suggest using it, because it is really simple to use, and fast as well. It is a system that does not get slow. Please use it if you can. Do not think about it. Review collected by and hosted on G2.com.

CA

Carlos A.

L1 Associate

Mid-Market (51-1000 emp.)

Originally submitted 8/12/2022

"This software is very friendly"

5/5

What do you like best about Wipro Cognitive Customer Service (CCS)?

I can do almost everything on the same place Review collected by and hosted on G2.com.

What do you dislike about Wipro Cognitive Customer Service (CCS)?

I would like to have more search parameters Review collected by and hosted on G2.com.

DP

Dominique P.

Customer service Represenative

Enterprise (> 1000 emp.)

2/3/2022

"Easy to use, Beginner Friendly"

4.5/5

What do you like best about Wipro Cognitive Customer Service (CCS)?

What I like the most about CCS is that it does everything in one; depending on what company you work for you can take payments, schedule deliveries and appointments and also add credits and charges to an account. Review collected by and hosted on G2.com.

What do you dislike about Wipro Cognitive Customer Service (CCS)?

With my particular company, I do not like cannot do specific actions without emailing a warehouse or some other department that has to go in and do it from their end like canceling specific orders. Review collected by and hosted on G2.com.

Recommendations to others considering Wipro Cognitive Customer Service (CCS):

I think this is a great service its user friendly and very easy to navigate Review collected by and hosted on G2.com.

What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?

I am solving removing holds from the accounts, Taking payment for the customers, sending out email order statements, scheduling deliveries, and placing orders for the customers Review collected by and hosted on G2.com.

VP

Vikrant P.

Facilities Management Coordinator | Dubai Properties & Asset Management

Mid-Market (51-1000 emp.)

7/7/2022

"Experienced in Customer focus and Experience enhancement."

4.5/5

What do you like best about Wipro Cognitive Customer Service (CCS)?

I like to solve problems for the clients in enhancing their customers' experience. Review collected by and hosted on G2.com.

What do you dislike about Wipro Cognitive Customer Service (CCS)?

And AI can miss the human touch which can't be replaced by humans. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

Originally submitted 7/13/2022

"Cognitive Customer Service"

4.5/5

What do you like best about Wipro Cognitive Customer Service (CCS)?

It's centralized. You can control all customers data Review collected by and hosted on G2.com.

What do you dislike about Wipro Cognitive Customer Service (CCS)?

Interface is just not my type. Might be better if it's lighter. Review collected by and hosted on G2.com.

Questions about Wipro Cognitive Customer Service (CCS)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU

Guest User

What is Wipro Cognitive Customer Service (CCS) used for?

0 Upvotes

0

Join the conversation

View all Discussions

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

View More Pricing Information

Work at Wipro?

Claim this profile to respond to reviews, update product info, and reach in-market buyers.

Claim this profile

Categories on G2

SAP Store

Explore More

Which ethics and compliance learning platforms are most trusted by training managers, based on user reviews?Which lead-to-account matching and routing platforms are most trusted by revenue operations managers based on user reviews?What Java Development Kit distributions have the most reliable long-term support and frequent security patch cycles?

Which Content Analytics Platforms Let You Stitch Brand Performance Together Across Domains Without Separate Tracking Setups?Best contact center software for small business Best Account-based Orchestration Platforms

Show MoreShow Less

Wipro Cognitive Customer Service (CCS) Reviews & Product Details

Top-Rated Alternatives

User Insights

Wipro Cognitive Customer Service (CCS) Reviews (5)

Wipro Cognitive Customer Service (CCS) Reviews (5)

Filter Reviews

Questions about Wipro Cognitive Customer Service (CCS)? Ask real users or explore answers from the community

Pricing

Work at Wipro?

Categories on G2

Explore More