Webtrends Optimize Reviews (227)

Reviews

Webtrends Optimize Reviews (227)

4.8
227 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the intuitive interface and responsive customer support of Webtrends Optimize, highlighting how these features facilitate easy A/B testing and experimentation. Many appreciate the platform's ability to deliver clear insights and streamline the optimization process, making it accessible for both technical and non-technical users. However, some users note that the documentation could be improved to better support new users.

Pros & Cons

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Dani B.
DB
Dani B.
CRO Lead
Small-Business (50 or fewer emp.)
"Excellent Support and Intuitive Platform"
5/5
What do you like best about Webtrends Optimize?

The team are very responsive and helpful if you have any questions or need assitance with any features. I really like how all the features are included and there isnt an endless number of bolt ons.

I run multiple tests a month through the platform which handles it really well. The visual editor is easy to use and its simple to switch between accounts if you work on multiple sites. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

The implementation is a little more involved than other services but does provide much more confidence. Review collected by and hosted on G2.com.

LS
Leon S.
UK Market Manager
Enterprise (> 1000 emp.)
"Good product and service, has made our life a lot easier"
5/5
What do you like best about Webtrends Optimize?

The new UI and reporting is spot on, makes it a lot easier to understand the test results and lots clearer Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

no, they have been supoer helpful over the years Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"great tool for personalizing site experience for users"
4.5/5
What do you like best about Webtrends Optimize?

easy to use templates and good connectivity with external sources. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

i have not yet come across anything that i dislike Review collected by and hosted on G2.com.

Jamie B.
JB
Jamie B.
Digital Communications Consultant
Mid-Market (51-1000 emp.)
"Fantastic support, from a team that makes optimization eays to digest and delivers fantastic results"
5/5
What do you like best about Webtrends Optimize?

From the minute we began working with them, our account manager took us along the journey with them, explaining every part of the journey in easy to understand language.

Our weekly meetings are extremely efficient and productive. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Nothing, they delivered on what they said they would! Review collected by and hosted on G2.com.

Stefan D.
SD
Stefan D.
Senior UX Designer
Mid-Market (51-1000 emp.)
"Webtrends optimise helps me perfect my landing pages"
5/5
What do you like best about Webtrends Optimize?

I’ve been using Webtrends Optimise to improve my landing pages, and it’s been brilliant. The bespoke reports and easy-to-read analytics make it simple to see what’s working and what needs tweaking. A must-have for anyone focused on optimisation. I use it every day. The customer support team are super helpful with any queries. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

sometimes the UI isn't as intutive as I would like but once you've learned it it's okay Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great CRO platform with some nice added extras"
5/5
What do you like best about Webtrends Optimize?

As a developer I use the advanced editor the most - the UI is really intuitive and there is enough freedom but with some nice features in there to cover any ‘gotchas’ or allow you to sense check what you are building. The UI also looks pretty good in the visual editor too and having had a play around can see the appeal of that to the marketing guys etc.

NB the new UI update is very easy to use and looks great. The integration is smooth and they have great customer support. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Nothing major but there were a couple of things I flagged up which I thought could be improved and they have already been implemented

NB the new UI update has resolved any issues Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great developer experience"
4.5/5
What do you like best about Webtrends Optimize?

As a developer of CRO test's i really appricate the effort that's gone into make the system really flexible. They have thought of lots of little edge cases and built in ways to aid development like different points to exceuce code etc

Also, there support as has been fantastic with their develops supporting on techincal issues when needed. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Developer documenation isn't perfect with some bits clacking clarity. Review collected by and hosted on G2.com.

Yi Sheng T.
YT
Yi Sheng T.
Senior Digital Merchandiser
Small-Business (50 or fewer emp.)
"User-friendly platform for testing with excellent support team"
5/5
What do you like best about Webtrends Optimize?

The platform is really easy to use and required little time to set up our first test on our own. The onboarding process was smooth, and I can't praise the customer service team enough. They have gone above and beyond for us; whenever we encountered issues, they swiftly addressed them. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

As a smaller firm, we’ve faced challenges in reaching conclusions on some tests due to limited traffic on our side. However, their customer service team has stepped in, provided guidance, and helped us move forward. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Webtrends Experience as Developer"
4.5/5
What do you like best about Webtrends Optimize?

The API is well-documented and intuitive, making it easy to integrate experiments into our codebase without unnecessary headaches. The JavaScript snippets are lightweight and don’t bloat the site, which is a huge plus for performance. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

One thing I find limiting about Webtrends Optimize is the lack of flexibility when it comes to targeting different pages with unique code snippets for each. It’s not as straightforward to implement page-specific variations without some workarounds, which can get messy and time-consuming. Review collected by and hosted on G2.com.

Steven G.
SG
Steven G.
Product Owner Web
Enterprise (> 1000 emp.)
"Brilliant service and support"
3.5/5
What do you like best about Webtrends Optimize?

The support we receive from Raquel and the Devs is absolutely brilliant. They work in such an agile way to support our constant requests and often urgent deadlines. We often get last minute urgent tests that need to be run and Optimize help out in any way they can and it's much appreciated. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

I really like the tool and can't fault it as it's very easy to use. Review collected by and hosted on G2.com.