Webtrends Optimize Reviews (227)

Reviews

Webtrends Optimize Reviews (227)

4.8
227 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the intuitive interface and responsive customer support of Webtrends Optimize, highlighting how these features facilitate easy A/B testing and experimentation. Many appreciate the platform's ability to deliver clear insights and streamline the optimization process, making it accessible for both technical and non-technical users. However, some users note that the documentation could be improved to better support new users.

Pros & Cons

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Neil O.
NO
Neil O.
Delivery Manager
Mid-Market (51-1000 emp.)
"Webtrends is driving our culture of tests and learn"
4.5/5
What do you like best about Webtrends Optimize?

The Webtrends dashboard provides stong reporting which clearly identifies when a variant has won Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Using the Advanced editor as we do has required a larger amount of technical resources to get going Review collected by and hosted on G2.com.

Charles R.
CR
Charles R.
Jr Data Analyst
Mid-Market (51-1000 emp.)
"User Friendly CRO experience that causes no issues!"
4/5
What do you like best about Webtrends Optimize?

The process of implementing the software and each test is easy and user friendly. If you ever have issues the team have always been prompt in replying to my queries and helpful when doing so. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

The data export for test data does not line up exactly with what is seen in the dashboard. This is annoying as it makes reporting harder and slower and less in depth. Review collected by and hosted on G2.com.

Magnolia C.
MC
Magnolia C.
Senior Conversion Specialist
Mid-Market (51-1000 emp.)
"Easy to use!"
4.5/5
What do you like best about Webtrends Optimize?

The results of experiments is very useful, you can track certain elements too which come up in the results section - we use this often to show our clients the results of experiments. It is really easy for our clients to implement on their websites and the level of customer support is amazing. We use it on a daily basis to check on experiments running and our devs build experiments within the tools. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

The flicker can sometimes be a downside to using WTO. Review collected by and hosted on G2.com.

SL
Sebastian L.
Senior Conversion Strategist
Mid-Market (51-1000 emp.)
"One of the best mid-priced CRO tools on the market today"
4/5
What do you like best about Webtrends Optimize?

- All features are included in one very reasonable price. No need to upgrade to access personalisation, survey tools, social proof or product recommendations.

- The recently upgraded interface is great and has solved a lot of the issues that I used to have with the tool.

- Responsive customer service

- The upgraded reporting dashboard is best in class. Easy segmentation and customisation makes it easy to monitor and report on test results.

- Good for entry level companies but also very powerful options for those with more advanced needs.

- If you can think of something you'd like to use the tool for it's very likely that they can work with you to set it up and create something custom that fills your needs.

- Easy and quick implementation and WTO will work with you to validate event setup and make sure that everything is working as expected. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

- Setting up custom goals for each test is still a bit complicated. It's possible but using the advanced editor for it isn't very intuitive and can be confusing at the start

- The documentation needs some work, it's not always easy to find answers if you're stuck but the customer service makes up for some of this issue.

- There are still some confusing parts of setting up a test using the advanced editor but I assume that this might come next after the upgrade to the dashboard and reporting interfaces. Review collected by and hosted on G2.com.

Barry T.
BT
Barry T.
CRO Developer
Mid-Market (51-1000 emp.)
"A Platform That Excels in Clarity and Performance"
5/5
What do you like best about Webtrends Optimize?

I have been using Webtrends as part of an agency for the past three years, and among the various tools I have encountered, this platform stands out as my preferred choice. I rely on Webtrends on a nearly daily basis, and its user-friendly interface, along with its seamless A/B testing capabilities, has significantly simplified the process of setting up experiments, eliminating unnecessary complexities.

The suite of built-in tools provided by Webtrends allows us to efficiently work with diverse website structures, including single-page applications, without encountering any major challenges. I have complete confidence in this product’s ability to support me as a developer in delivering high-quality testing for our websites. Webtrends has consistently proven its value by driving meaningful results in the past, reinforcing my trust in its capabilities. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

There's nothing much I can dislike about webtrends. Review collected by and hosted on G2.com.

LH
Lucy H.
SEO Manager
Mid-Market (51-1000 emp.)
"Brilliant platform to use all round!"
5/5
What do you like best about Webtrends Optimize?

The best thing about Webtrends is the service we get from them. Everything is dealt with promptly and thoroughly, no hold up in the process is ever from their end. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Honestly there is nothing I actually dislike about the product or the service. As a company we haven't utilised the self-service tests as yet but we will be very soon. Review collected by and hosted on G2.com.

Verified User in Consumer Services
IC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Very good tool, even better support"
5/5
What do you like best about Webtrends Optimize?

The new tool is great and was definitely needed! It looks and feels so much better with added features. The updated visual editor is a lot more user friendly like other products out there. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

QA teams sometimes missed easy-to-spot errors Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great partnership, well-rounded testing software"
4.5/5
What do you like best about Webtrends Optimize?

Good customer support and robust reporting Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Force Experiment tool can be a little tricky on initial use, some of the help documentation is very tech heavy Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Fastest Support and Service Team"
5/5
What do you like best about Webtrends Optimize?

They're extremely responsive and quick on the mark to help fix any errors/issues you might be having. Always engaging with your suggestions/requests which is extremely helpful in stressful situations. A lot of our tests can come in very last minute but Sandeep and the team are always on the ball to help out when we need it. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

Sometimes we can run into errors whilst saving tests which can be frustrating at times but this would still fall back on what I also like about the company with them being very quick to respond should these errors come about. We could put this down to the amount of tests we have running though throughout the months/year. Review collected by and hosted on G2.com.

Richard C.
RC
Richard C.
Head of Experimentation
Mid-Market (51-1000 emp.)
"Great SaaS product for experimentation and conversion rate optimisation"
5/5
What do you like best about Webtrends Optimize?

Daily user of WebTrends across multiple accounts.

WebTrends is a great product for conversion rate optisation and experimentation. With some of its additional features (social proofing), it is now beyong a standard testing tool. You get EVERYTHING at one price point which makes life less complicated compared to competitors so you dont feel like you're being sold to constantly to upgrade and spend more.

Onboarding and install is made very easy with their tech support team on hand to help with everything.

The team are exceptional to deal with from tech support, account managers and commercial team. They make your life much easier. Review collected by and hosted on G2.com.

What do you dislike about Webtrends Optimize?

The current UI is not great but this is being worked on and should be updated soon. Review collected by and hosted on G2.com.