What I like best about Webex Calling is that it has become part of my daily work routine. At Infosys, I use it regularly for team discussions, client calls, and quick conversations throughout the day.

One thing I particularly like is that our Webex setup is integrated with Microsoft Teams, which makes things much easier. I can join meetings, connect with colleagues, and manage calls without switching between different tools or finding how to connect any meetings. It feels seamless and helps me stay focused on work rather than figuring out where a call or meeting is happening.

The call quality has also been good in my experience, and I can move between my laptop and mobile device when needed. For everyday communication, it has been a dependable tool that I use throughout the workday. Review collected by and hosted on G2.com.

At the moment I don’t have anything like bad experience with Webex but yeah sometimes due to network issue I get delayed response or audio which make me hard to sync with others. Review collected by and hosted on G2.com.

Multiple benefits i am getting while using webex call:

>> i can dial anyone to call

>> The special feature is i can jump to one call to another call easily

>> Even if i am in a call and i got another urgent call i can join another call without dropping current call and i can resume my last call without dropping. For other apps this is an irritating thing which webex have resolved. Review collected by and hosted on G2.com.

2 things i don't like -

1) We face some glitch and call drops some time.

2) Although we can take control to work on system in group call but we can't do it in personal video call. Review collected by and hosted on G2.com.

I love the simplicity of the setup for Webex Calling, it was fantastic to get it up super quick and serve as the core of our customer service channel. The feature-rich offerings like Call Recordings, AI Summary, and Transcriptions not only help us get detailed transcripts easily with just two clicks but also protect us well. The ability to direct each caller to the right department and keep calls secure, recorded, and transcribed is valuable. We integrate it with Akixi, and I appreciate how straightforward it was compared to our previous solution, Microsoft Teams Voice, which was clunky and expensive. The simplicity of the admin console, helps us to support our customers with it effectively too. Review collected by and hosted on G2.com.

The only thing that seems to be missing is when you have multiple devices on the same account, it occasionally doesnt offer the handover functionality. Review collected by and hosted on G2.com.

What I like most about Webex Calling is how consistent and dependable it feels for daily calls. I don’t have to worry about call drops or poor audio, and the overall experience is smooth. It also makes handling work calls easy with useful features like transferring calls and checking voicemails without any hassle. Review collected by and hosted on G2.com.

One thing I don’t like about Webex Calling is that the interface can feel a bit confusing at times, especially when trying to find certain settings. Also, there can be slight delays or lag occasionally, which affects the call experience a bit. Review collected by and hosted on G2.com.

I like that Webex Calling delivers clear call quality and stays reliable for my day-to-day work. It’s straightforward to use and helps me communicate smoothly with my team and clients, with very few issues, disruptions, or interruptions. Review collected by and hosted on G2.com.

One thing I don’t like about Webex Calling is that when the network is unstable, calls can sometimes lag or even drop. I also find the interface a bit confusing for new users, so there’s a learning curve before it starts to feel intuitive and becomes easy to navigate and use comfortably. Review collected by and hosted on G2.com.

I like that Webex Calling allows a lot of people to join, which is perfect for my large online classes of about 150 people. I also appreciate getting summaries from our discussions, especially if I join late or miss parts of a session. The call recording feature is super useful as it lets me revisit the class if I miss the live call. I also find the live chat beneficial for real-time communication. Additionally, the initial setup was very easy, just by following the on-screen instructions. Review collected by and hosted on G2.com.

Sometimes people complain of sound issues, saying it's low. But I don't know if it's the software or hardware problem. Review collected by and hosted on G2.com.

We have 80 agents across two contact hubs and before Webex Calling our visibility into call performance was a weekly spreadsheet which someone put together by hand. Webex Calling Analyzer changed that. Real time call queue stats, hunt group utilization and average handle time by location etc all in one place. I personally built a custom dashboard specifically for peak trading windows to monitor queue depth and abandon rates live. Review collected by and hosted on G2.com.

Historical reporting lag in Analyzer is a problem me. Data can take up to 30 minutes to appear in some reports. For a CX operation this moves fast that gap is genuinely frustrating. Review collected by and hosted on G2.com.

Managing four offices from one place is something I didn't think would actually work this smooth. We left our old PBX last year and the local gateway setup was simpler than expected. Hunt group config was the best part. Our support team needed sequential ringing during core hours and overflow to shared voicemail after hours and we set it all up without opening a single ticket. The voicemail to email transcription became useful too especially for Amsterdam where half the team is hybrid. They just check inbox, no need to dial in. Review collected by and hosted on G2.com.

The reporting felt limited for hunt groups. Basic call volume and quality metrics are there but if you want overflow rates by time of day or average ring time per agent you need extra steps or third party tools. For teams that need detailed queue visibility it can feel not enough. Review collected by and hosted on G2.com.

Client was manually logging every outbound sales call into Salesforce. After implementing Webex Calling with Salesforce CTI integration that whole process disappeared. Click to dial from Salesforce record, automatic call logging, screen pop on inbound calls are some of my favourite features. Sales reps picked it up quickly, no long training needed. As consultant the CTI connector documentation was solid and setup was predictable. Review collected by and hosted on G2.com.

Screen pop stopped firing correctly after a Salesforce sandbox refresh mid project. Turned out OAuth token had to be re authorised on each rep machine manually. There is no bulk re auth option in connector admin. Review collected by and hosted on G2.com.

Our warehouse team constantly needs to reach dispatch coordinators working from home near Amsterdam. Previously our calls would drop or echo like crazy. What really saved us is Analytics Hub I can pull per user MOS scores and see exactly where latency creeps in. Once 3 warehouse agents reported choppy audio. Instead of guessing I filtered by device type and saw it was all on older desk phones and we swapped them out within a day. This level of visibility makes my job feel less like firefighting and more like actual IT planning. It's weirdly satisfying. Review collected by and hosted on G2.com.

We moved 40 DIDs from our old provider and the process took almost three weeks, partly on the old carrier but Webex's portal kept showing vague statuses like in progress with no ETA. I had to open three support tickets just to confirm a single submission went through. Review collected by and hosted on G2.com.