Volunteo Reviews & Product Details

Volunteo is volunteer management software for event organisers. Volunteers register themselves and enter their availability, and the schedule builds itself without ever double-booking anyone. Who it is for Volunteo was built for dated events that recruit between 50 and 400 volunteers: music festivals, trail races, marathons, triathlons, cyclosportives, trade shows, charity runs, food banks and village fêtes. It has been in service since 2014 and more than 4 000 events have used it, with more than 80 000 volunteers registered. How it works You split the event into teams and positions, and say how many volunteers each position needs, hour by hour. You publish a registration link, or a QR code on a poster. The form carries your own questions: licences, languages, first-aid training, t-shirt size, whatever you need to know. Applications arrive already sorted by preferred team and by availability, so you never retype a phone number. You accept or decline each one; a volunteer you decline costs nothing. You assign volunteers to positions. Volunteo checks every assignment against what that person said they were available for and against everything else they are already doing, so nobody is ever booked in two places at once. The fill rate shows where you are short while there is still time to recruit. Volunteers can book their own shifts instead, with substitutes and a waiting list, while you keep the final say on confirmation. Everyone gets their personal schedule, by email and on their own page, with a calendar feed that stays current on their phone. What comes with it Teams are delegated to their leaders, who see only their own. Emails go to one team, one position, the unassigned volunteers or everyone, from reusable templates, with each person’s first name and schedule inserted automatically. Convocations, certificates and route sheets are generated from a Word template, one document per volunteer. Badges print as a single PDF with photo, team and QR code, and that QR code opens the volunteer’s perks page, where meals, drinks and t-shirts are debited as they are handed out. A partner association can bring its own volunteers through its own registration link, with its own leaders, without being given the rest of the event. Volunteer lists import from and export to CSV and Excel. The following year’s edition reuses the teams, positions and shifts, shifted to the new dates, and last year’s volunteers are invited back. The volunteer-facing screens are measured against RGAA 4.1, the French implementation of WCAG, and meet 100% of the applicable criteria on self-assessment, with a published statement that also says what the audit does not cover. Pricing 1 € per accepted volunteer, unchanged since 2014. Credits are bought up front and spent when you accept someone; administrators, teams, shifts, emails, documents and storage are all included, and unused paid credits roll over to the next edition with no expiry. The first edition of a new event comes with 11 free volunteers, with no time limit and no credit card, so a small event can run on Volunteo at no cost. Organisations that manage volunteers all year round can take a yearly licence instead: 150 € up to 100 accepted volunteers, 750 € up to 500, 3 000 € up to 2 000. No subscription and no commitment. Where your data lives Servers and backups are in France. A data processing agreement under article 28 GDPR is published and downloadable, retention periods are enforced by the software rather than merely stated, and dormant accounts are purged automatically. Languages The interface is available in French, English and Breton. What Volunteo does not do There is no native mobile app: volunteers use a phone-friendly web interface. There is no shift check-in and no tracking of hours actually worked, only hours scheduled. No SMS. No memberships, donations, fundraising or accounting. No public ticketing or access control. No public API and no third-party integrations.