Voicelens Reviews & Product Details

• Actionable Insights: Use VoiceLens AI Powered Voice Analytics solutions to really " to your customers and drive actionable insights • Plug & Play Solution: Plug & Play AI Solution, that is asset light to run and maintain Review up to 100% of voice interactions to unlock the real value of this dataset • Replicate best practices and ensure compliance: Replicate what your best agents do best • Improve Customer Experience, First Call resolutions, Improve Upsell/ Cross Sell, promote customer loyalty, Enhance compliance, identify risks. Need for VoiceLens • Enterprise Voice Data (for e.g. Customer care Voice call recordings) are key data sets for customer centric enterprises to get key insights about their business and customer. • Traditionally Voice data has been difficult to get any insights from as voice data has been difficult to process and scale. • Requirement to Deep mine your voice data for sentiment, reasons for calls, day/ dates, organization names, phone numbers, registration numbers, key phrases, and other entities for actionable insights. • Multiple languages supported at customer interface that needs to analyzed.