Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you like about Vertex?
Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha
Sandra S.
Enterprise (> 1000 emp.)
5.0/5
"Excellent Robust Tool"
What do you like about Vertex?
Very Robust, lots of Tools, and excellent customer service
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you like about Vertex?
The way all employees go above and beyond to help customers.
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Fleta W.
Mid-Market (51-1000 emp.)
5.0/5
"Reliable Tax Access, But Q Series Lacks User-Friendliness"
What do you like about Vertex?
I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you dislike about Vertex?
Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.
Zachary B.
Enterprise (> 1000 emp.)
4.5/5
"Great Low-Code Features, But SAP Integration Needs Improvement"
What do you dislike about Vertex?
Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you dislike about Vertex?
the level of training required to use the application to it's full potential.
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you dislike about Vertex?
Logging a ticket - not always helpful. Takes too long to get answers.
Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
See Related User Reviews
Cory S.
Enterprise (> 1000 emp.)
4.5/5
"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"
What do you dislike about Vertex?
Can be challenging to troubleshoot issues. Support cases are tough to keep track with
Verified User
Enterprise (> 1000 emp.)
4.0/5
"User-Friendly and Informative, But Lookup Tables Need Improvement"
What do you dislike about Vertex?
Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup
easy to navigate - eg add tax rule, tax certificate, new customer Review collected by and hosted on G2.com.
So far I have not met any situation that I am not satified yet Review collected by and hosted on G2.com.
Accuracy of tax calculation and keeping the content upto date. Review collected by and hosted on G2.com.
Application UI restrictions in allowing custom logic and accessing logs. Reporting is pain. Review collected by and hosted on G2.com.
The ability to customize the product to my organizations needs. Review collected by and hosted on G2.com.
Specifically to Vertex for Marketplace, certain fields (ex tax area ID) is not available which our outsourced compliance provider needs to prepare returns using Vertex software. Review collected by and hosted on G2.com.
easy to use software. support is also very good. ease implementation. frequency of use Review collected by and hosted on G2.com.
Usually pretty good with state update form but the New Orleans Parish has not been update since 2012 when I started Review collected by and hosted on G2.com.
dedicated people
experts on their topics Review collected by and hosted on G2.com.
The invoicing process has been problematic, as the address data on the invoices was incorrect for 12 months. Additionally, it took nine months to resolve issues related to productive outages. It was only after this lengthy period that it was discovered the problem was due to excessive CPU consumption. it is hard to impossible for the support to get the right people from the 3rd or 4th level support. Review collected by and hosted on G2.com.
Innovation and things that are improving Review collected by and hosted on G2.com.
Some screens like Transaction Tester do not always show completely accurate info. The custom report results have to keep selecting options and sorting after looking at each entry. Review collected by and hosted on G2.com.
The ability for it to create the tax returns and EDI for direct transmission. Review collected by and hosted on G2.com.
The penny rounding issues and when certain cities do not round in VITR but round on the city website. Review collected by and hosted on G2.com.
Their products are the most robust on the market, as is their customer service. Review collected by and hosted on G2.com.
Enhancement requests take too long regardless of complexity. Review collected by and hosted on G2.com.
Very helpful in keeping up with rules and making sure we are taking correctly. The transaction tester is very helpful after setting up flex fields Review collected by and hosted on G2.com.
Lots of different locations. In the beginning it is very difficult to figure out where everything goes. Review collected by and hosted on G2.com.
Takes the stress of tax compliance away. Review collected by and hosted on G2.com.
The amount of time it takes to save a new configuration. Review collected by and hosted on G2.com.