Vertex Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise. (65 mentions)

Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly. (47 mentions)

Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits. (40 mentions)

Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance. (38 mentions)

Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits. (22 mentions)

Users feel that improvement is needed in finding materials and updating lookup tables efficiently. (72 mentions)

Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience. (48 mentions)

Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives. (30 mentions)

Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality. (25 mentions)

Users find the functionality difficult, citing manual processes and complicated report creation as major frustrations. (22 mentions)

5 Pros or Advantages of Vertex

1. Ease of Use

Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise.

See 65 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you like about Vertex?

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin

Damon L.

Enterprise (> 1000 emp.)

4.0/5

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

What do you like about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires.

2. Customer Support

Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly.

See 47 mentions

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Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you like about Vertex?

Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha

Sandra S.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Robust Tool"

What do you like about Vertex?

Very Robust, lots of Tools, and excellent customer service

3. Tax Automation

Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits.

See 40 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you like about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning

Damon L.

Enterprise (> 1000 emp.)

4.0/5

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

What do you like about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires.

4. Helpful

Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance.

See 38 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you like about Vertex?

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin

Belinda G.

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review"

What do you like about Vertex?

The way all employees go above and beyond to help customers.

5. Accuracy

Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits.

See 22 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you like about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning

Fleta W.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable Tax Access, But Q Series Lacks User-Friendliness"

What do you like about Vertex?

I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w

5 Cons or Disadvantages of Vertex

1. Improvement Needed

Users feel that improvement is needed in finding materials and updating lookup tables efficiently.

See 72 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you dislike about Vertex?

Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.

Zachary B.

Enterprise (> 1000 emp.)

4.5/5

"Great Low-Code Features, But SAP Integration Needs Improvement"

What do you dislike about Vertex?

Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make

2. Complex Interface

Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience.

See 48 mentions

See Related User Reviews

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you dislike about Vertex?

The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat

Belinda G.

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review"

What do you dislike about Vertex?

the level of training required to use the application to it's full potential.

3. Poor Customer Support

Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives.

See 30 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you dislike about Vertex?

Logging a ticket - not always helpful. Takes too long to get answers.

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you dislike about Vertex?

The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat

4. Technical Issues

Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality.

See 25 mentions

See Related User Reviews

Sandra S.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Robust Tool"

What do you dislike about Vertex?

Would be great to have all the instances as one login and you select the instances that you want to access. too easy to lock up if I forget my passwo

Kathleen D.

Enterprise (> 1000 emp.)

5.0/5

"Senior Tax Analyst"

What do you dislike about Vertex?

When I am looking at returns, scrolling down the return is so slow it takes a lot of time.

5. Difficulty

Users find the functionality difficult, citing manual processes and complicated report creation as major frustrations.

See 22 mentions

See Related User Reviews

Cory S.

Enterprise (> 1000 emp.)

4.5/5

"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"

What do you dislike about Vertex?

Can be challenging to troubleshoot issues. Support cases are tough to keep track with

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User-Friendly and Informative, But Lookup Tables Need Improvement"

What do you dislike about Vertex?

Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup

Cory S.

Enterprise (> 1000 emp.)

10/28/2025

"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"

4.5/5

What do you like best about Vertex?

Comfort and confidence knowing that current tax rules and regulations are being followed. One stop shop -- returns, calculations, rate infomariton. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Can be challenging to troubleshoot issues. Support cases are tough to keep track with Review collected by and hosted on G2.com.

sthefany p.

Enterprise (> 1000 emp.)

10/27/2025

"Excellent Customer Service and Comprehensive Documentation"

5/5

What do you like best about Vertex?

Vertex customer support and documentation provided Community are super helpful Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Miss some flexibility when dealing with granularity taxation from brazil Review collected by and hosted on G2.com.

Anna S.

Mid-Market (51-1000 emp.)

10/27/2025

"Robust and User-Friendly,"

5/5

What do you like best about Vertex?

The robustness of categories and ease of use Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Industry specific categories are not as in depth for some industries. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/27/2025

"Helpful Rep. and Engaging Courses"

5/5

What do you like best about Vertex?

I like the courses and online training and certificates that are available. I like that I can contact the help desk and someone to help with any issues. Even the events are fun and the presenter are very interactive. Everyone is super friendly. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Nothing at all. All the courses are very useful. Review collected by and hosted on G2.com.

Joe M.

Enterprise (> 1000 emp.)

10/27/2025

"Friendly Support, But Needs More Tailored Solutions"

5/5

What do you like best about Vertex?

Ease of doing business with. Friendly support Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Support will provide out of the box generic answers, not necessarily answered towards our configuration Review collected by and hosted on G2.com.

AJ H.

Enterprise (> 1000 emp.)

10/27/2025

"Flexible Support, But Needs Multi-Line Rule Capability"

4.5/5

What do you like best about Vertex?

The flexibility and willingness to help with questions. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The lack of the ability for rules to look at multiple line items. Review collected by and hosted on G2.com.

Stephen R.

Enterprise (> 1000 emp.)

10/26/2025

"Welcoming Experience for First-Timers, Great Community"

5/5

What do you like best about Vertex?

I appreciate everyone's accommodations. I am a first timer and it has been great to meet new people and learn about Vertex Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I have nothing bad to say as this is my first time. Review collected by and hosted on G2.com.

Kathleen D.

Enterprise (> 1000 emp.)

10/28/2025

"Senior Tax Analyst"

5/5

What do you like best about Vertex?

I actually love the consultants Vertex provides. They are really knowledgeable and have been able to solve our problems. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

When I am looking at returns, scrolling down the return is so slow it takes a lot of time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/28/2025

"Vertex changes the way we do taxes"

4.5/5

What do you like best about Vertex?

Upgrading opportunities. The ease of use of our current version. The customer support is always top tier. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The manual manipulations in our current series. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

10/27/2025

"Indirect Tax Manager"

5/5

What do you like best about Vertex?

It covers functionality of so many areas that it is a comprehensive a solution as one can find and use. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Not sure it's a Vertex issue so much as an SAP one, but some data fields tend to drop off during batch processing of vendor invoices, losing our data point that our taxability is mapped to, causing incorrect "default" taxation on all transactions in that batch. Review collected by and hosted on G2.com.