Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you like about Vertex?
Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha
Sandra S.
Enterprise (> 1000 emp.)
5.0/5
"Excellent Robust Tool"
What do you like about Vertex?
Very Robust, lots of Tools, and excellent customer service
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you like about Vertex?
The way all employees go above and beyond to help customers.
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Fleta W.
Mid-Market (51-1000 emp.)
5.0/5
"Reliable Tax Access, But Q Series Lacks User-Friendliness"
What do you like about Vertex?
I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you dislike about Vertex?
Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.
Zachary B.
Enterprise (> 1000 emp.)
4.5/5
"Great Low-Code Features, But SAP Integration Needs Improvement"
What do you dislike about Vertex?
Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you dislike about Vertex?
the level of training required to use the application to it's full potential.
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you dislike about Vertex?
Logging a ticket - not always helpful. Takes too long to get answers.
Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
See Related User Reviews
Cory S.
Enterprise (> 1000 emp.)
4.5/5
"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"
What do you dislike about Vertex?
Can be challenging to troubleshoot issues. Support cases are tough to keep track with
Verified User
Enterprise (> 1000 emp.)
4.0/5
"User-Friendly and Informative, But Lookup Tables Need Improvement"
What do you dislike about Vertex?
Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup
The way all employees go above and beyond to help customers. Review collected by and hosted on G2.com.
the level of training required to use the application to it's full potential. Review collected by and hosted on G2.com.
The professionals and the tax expertise as well as bringing forth new technologies and being the leader in industry Review collected by and hosted on G2.com.
Response time from customer support for open tickets Review collected by and hosted on G2.com.
MDU and service release summaries are provided, and the content updates are shared quite frequently. Review collected by and hosted on G2.com.
Vertex support taking so many time to understand the Review collected by and hosted on G2.com.
Vertex is easy to navigate and update as needed. Review collected by and hosted on G2.com.
The current returns package is a little outdated. Review collected by and hosted on G2.com.
I like the visual interface. user friendly and it makes sense. Review collected by and hosted on G2.com.
that I do not know all the capabilities that I have and how to apply them. Review collected by and hosted on G2.com.
Best products in the industry. Vertex is a family of customers and employees Review collected by and hosted on G2.com.
Vertex Support Phone line quality fell a couple of years ago, but is improving. Review collected by and hosted on G2.com.
efficient and easy to use for sales\use tax Review collected by and hosted on G2.com.
Some features are a little slow and returns we have to manually enter the information. Review collected by and hosted on G2.com.
Its flexibility; precise tax rate updates; partnership Review collected by and hosted on G2.com.
Their Vertex O tax assist / is a bit confusing and not user friendly. need more help 'advice' on mapping. Review collected by and hosted on G2.com.
Consulting Services, experts are very knowledgeable and customer focused Review collected by and hosted on G2.com.
Portal is sometimes slow and through random error when downloading reports Review collected by and hosted on G2.com.
if you need to open a case it is quickly opened and worked on Review collected by and hosted on G2.com.
searching through changes on the monthly update Review collected by and hosted on G2.com.