Verint Copilot Bots Reviews & Product Details

I find Verint Copilot Bots valuable for saving time, specifically helping agents save 10-20 seconds per call, which adds up significantly. The feature that assists in directing calls to the right destinations is also beneficial. Additionally, I appreciate the ease of the initial setup, which didn't pose any complexities. Review collected by and hosted on G2.com.

I find Verint Copilot Bots too complex, especially when trying to figure it out with our complex IVR and product. Review collected by and hosted on G2.com.

I love how it just summarises my customer interaction in real time. When there is some information that I forget or process I can always refer to the IKB articles for assistance same time.🥰🥰 Review collected by and hosted on G2.com.

The only problem well I would say problem but I have to proof read most of the summaries I need assistance with. Review collected by and hosted on G2.com.

I like Verint Copilot Bots for its ability to offer help in the moment, specifically for those who need it, without involving all teams. The context cues provided by the bots are really helpful in making the agents feel confident in their answers. We also use it as a floating window, which is convenient. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like that Verint Copilot Bots provide real time assistance, helping me find information quickly and work more efficiently while supporting customers. Review collected by and hosted on G2.com.

Sometimes it takes a little too long to find the information I need, and the suggestions aren't always as relevant as I'd like. Review collected by and hosted on G2.com.

Bots automate repetitive tasks such as call summaries, wrap-up notes, knowledge searches, and transfers, allowing agents to focus on customers instead of administration. Review collected by and hosted on G2.com.

Accuracy isn't always perfect. Poor source content can lead to less helpful answer Review collected by and hosted on G2.com.

I use Verint Copilot Bots for knowledge retrieval and question answering. It solves relevant questions quickly, helping me move through processes efficiently. I like that it's quick, accurate, and easy to use. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like that Verint Copilot Bots provides quick and relevant results to the agents, which is really helpful for agent automation. Review collected by and hosted on G2.com.

I wish I could do more modifications in the app myself. Review collected by and hosted on G2.com.

I like that it gives instant coaching during calls, which helps agents fix mistakes right away. The wrap-up summaries are also useful because they save time and give a quick view of what happened in the call. Review collected by and hosted on G2.com.

Sometimes the prompts can pop up too often and distract the agent. Also, the summaries could be a bit shorter and more direct. Review collected by and hosted on G2.com.

THis help the agent real-time in providing accurate Feedback to Agents between calls, also help improve AHT and customer satisfaction Review collected by and hosted on G2.com.

Price of deployment for Latin American company, they have to create a different tier in prices Review collected by and hosted on G2.com.

The Verint Real-Time Agent Assist technology is cutting edge and makes the lives of our internal and external customers easier. RTAA provides a clean application that provides in the moment needed information to our internal staff and way that is easily digestable. The feedback from our users is that they really enjoy the seamlessness of how the tool interacts with their existing user interface. Review collected by and hosted on G2.com.

The only piece of feedback I would have around RTAA is the lack of out of the box reporting. There needs to be a way to determine not only utilization of the tool but also if the information being provided by the tool is being edited by the user and how often they are editing it. Review collected by and hosted on G2.com.