V2 Cloud Features
Administration (8)
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Usage Information
Offers visibility into employee device activity
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Diagnostics
Provides administrators with performance information to
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Session Transfer
Allows remote access and support sessions to be transferred between users
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Unattended Access
Allows administrators access to devices, regardless of end-user's presence
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File Sharing
Allows remote users to share files with other remote users
Screen Sharing
Digitally share screen view with others
File Transfer
Move files across different systems or networks
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Platform (4)
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Cross-Platform Access
Allows remote usage and access across a range of operating systems and device types
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Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Multiple Monitor Access
Access multiple screens from one centralized location
Security (17)
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Device Management
Unifies endpoint management of employee devices
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
File Management
Create, save, and store files
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Print Management
Helps control, track and monitor printing processes
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
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Two-Factor Authentication
Provides multi-factor security identification while connecting to VDI environments.
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Single Sign-On (SSO)
Lets users access VDI environments with one set of sign-in credentials.
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Encryption
Provides encryption while files are in transit and storage or files are being accessed through unsecured WiFi.
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Access Controls and Permissions
Allows to control user access to applications or any other hosted resource.
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Mobile Access
Access software remotely via mobile devices
Version Control
Track revisions and updates made to files and navigate between different versions
Application Access Control
Define levels of authorization for access to specific applications
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Functionality (6)
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Desktop Virtualization
Deliver virtual desktop experience from a cloud environment.
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Backend Hosting
Host all necessary resources for virtual desktops on the cloud provider's infrastructure.
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Hybrid Desktop Hosting
Extend cloud desktop hosting capabilities beyond cloud to on-premise if needed. (The admin console is still a cloud resource.)
GPU Virtualization
Utilization of GPUs to accelerate the rendering and processing of graphics/applications running on a virtual machine.
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Desktop Virtualization
Enables desktop environment simulations and runs applications on the cloud using virtual desktop images that can be accessed remotely.
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Application Virtualization
Allows saving and running applications on cloud servers and accessing them via virtual desktop images.
Management (4)
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Admin Console
Provide a cloud admin console to manage virtual desktops, access, and security.
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Solution Integration
Integrate with a variety of aaS and non-aaS solutions.
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OS Compatibility
Be compatible with multiple operating systems.
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Cloud Infrastructure Selection
Determine which cloud infrastructure your business would like to cloud host their desktops from.
Desktop Management (13)
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Desktop Provisioning
Allows virtual desktops to be provisioned almost instantaneously as the settings have to be mirrored from a desktop image.
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Image Management
Ensures virtual machine images to include predefined security settings, configurations settings and applications.
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Load Balancing
Ensures optimal resource utilization in the cloud environment.
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Data Storage Management
Manage and store data in a database
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
File Management
Create, save, and store files
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Task Management
Create, manage and track all task activities and progression
Support (1)
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Multi-Device Portability
Enables access to a desktop from various devices like mobile, laptops, tablets or thin clients.
Security - Cloud Application Hosting (3)
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Data Protection
Employs advanced security measures such as data encryption, firewalls, and multi-factor authentication to protect sensitive information.
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Data Backup
Provides regular automatic backups to restore previous versions of data in the event of a system failure or accidental deletion of files.
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Disaster Recovery
Employs disaster recovery infrastructure across multiple data centers to ensure data and applications remain secure during downtime.
Performance - Cloud Application Hosting (3)
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Centralized Workspace
Allows access to a centralized workspace accessible to all employees worldwide, promoting on-the-go resource availability.
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Server Uptime
Minimizes server downtime by proactively identifying risks and implementing measures to mitigate those risks.
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Collaboration
Facilitates seamless collaboration with team members allowing multiple users to work simultaneously on the same files in real-time.
Support - Cloud Application Hosting (3)
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IT Support
Offers 24×7 technical support to ensure the application(s) are up and running all the time.
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Flexible Pricing
Offers flexible pricing model to match the amount of resources used in the event of surge and dip in traffic levels.
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Scalability
Allows users the ability to scale compute, storage, networking and other resources based on requirements.
Application support - Cloud Application Hosting (4)
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Sage Hosting
Offers Sage application hosting capabilities on cloud servers.
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Tax Hosting
Offers tax application hosting capabilities on cloud servers.
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Game Servers
Provides cloud server hosting for gaming applications.
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Quickbooks Hosting
Offers Quickbooks application hosting capabilities on cloud servers.
Additional Functionality (92)
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Chat/Messaging
Communicate using direct chat or messages within the system
Whiteboard
Allows multiple users to simultaneously annotate on a digital whiteboard
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Secure Data Storage
Securely stores data to prevent data loss or breaches
Customizable Branding
Add customized logos and colors to align with company branding
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Remote Printing
Print remote documents from multiple devices
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Desktop Virtualization
Creates virtual version of end user's desktop environment or operating system
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Activity Tracking
Track and document all activities across devices, networks, and other systems
Remote Update/Installation
Deploy updates or install new software remotely
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Secure Login
At least a username and password is required to access the system
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Real-Time Data
Receive data and information in real time
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
Live Chat
Ability to chat online in real time
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Authentication
Verify the identity of users/devices to enable secure access
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
Diagnostics Tools
Access system information, including hardware and software configuration, to perform diagnostics
Summary Reports
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Troubleshooting
Take actions to troubleshoot issues for networks, devices, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Cloud Computing
A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server
Multi-Factor Authentication
Request two or more credentials to prove user's identity before granting access to systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Device Management
Maintenance and upkeep of physical and/or virtual devices
Single Sign On
Allow users to access multiple services after entering their login credentials once
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
BYOL Management
Support "Bring Your Own License" model for flexible licensing, whether on-premise or in the cloud
File Management
Create, save, and store files
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
User Provisioning
Create, modify, disable, or delete user accounts and their profiles across IT infrastructures
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Cloud Encryption
Encrypt data to and from the cloud and on cloud storage devices
Policy Management
Create, manage, and track policies and procedures within an organization
DaaS
Desktop-as-a-service provider
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Filtering
Find & retrieve relevant data or documents
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Data Recovery
Ability to restore deleted, hidden, or lost data from an email server/system
Multi-Device Support
Support multiple types of devices
Secure Data Storage
Securely stores data to prevent data loss or breaches
API
Application programming interface that allows for integration with other systems/databases
Single Sign On
Allow users to access multiple services after entering their login credentials once
Automatic Backup
Data is backed up automatically to prevent data loss
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Remote Update/Installation
Deploy updates or install new software remotely
Secure Login
At least a username and password is required to access the system
Real-Time Reporting
Active reporting of data and metrics
File Transfer
Move files across different systems or networks
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Alerts/Escalation
System alerts about the need to escalate an issue or request
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Issue Tracking
Record and follow the progress of every issue
Disaster Recovery
Plan and implement business continuity measures in case of unforeseen events
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Configurable Workflow
Configure existing workflows to meet your organization's needs
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Active Directory Integration
Integrates with Active Directory
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Cloud Computing
A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server
Virtual Machine Migration
Status Tracking
Track the status over time for a request, process, asset, or transaction
Graphical User Interface
A visual way of interacting with an application or operating system using items such as windows, icons, and menus
Virtual Server
Creates a virtual server that replicates all the functionalities of a dedicated physical server
Data Verification
Process of checking different types of data for accuracy to avoid errors or inconsistencies
VDI
Database Support
Supports common databases such as MySQL and Oracle
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Data Replication
Process of copying and storing data in more than one site or node
Virtual Machine Monitoring
Track and manage virtual machines (VMs) running on physical host machines
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