Userflow Reviews (124)

Reviews

Userflow Reviews (124)

4.8
124 reviews

What do users say?

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Users consistently praise the ease of use and intuitive design of Userflow, highlighting how it allows non-technical team members to create onboarding flows quickly and effectively. The platform's robust support and frequent updates enhance user satisfaction, although some users note a desire for improved analytics capabilities.

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Kent M.
KM
Kent M.
President
Small-Business (50 or fewer emp.)
"We Love Userflow"
5/5
What do you like best about Userflow?

Userflow is intuitive even to nontechnical roles, constantly improving and offers quick and friendly support. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I can't think of anything that I would change. Review collected by and hosted on G2.com.

Frank G.
FG
Frank G.
Mid-Market (51-1000 emp.)
"I wish every product I used was made and maintained like Userflow."
5/5
What do you like best about Userflow?

Userflow lets product and ux teams get a lot done without needing to involve developers.

It's not just tours and tips, it also gives you the analytics behind everything and integrates with hubspot. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

It is missing "static" blocks that can appear on a page. But with this small feature I would consider it perfect. Review collected by and hosted on G2.com.

Matous V.
MV
Matous V.
Growth Specialist
Mid-Market (51-1000 emp.)
"The ultimate in-app onboarding and engagement tool - so easy to use but also super powerful!"
5/5
What do you like best about Userflow?

Userflow is my work tool but also my favorite game! The way you build experiences is super intuitive. It can do the essentials (welcome message, onboarding checklist, help widget, tooltips) really quickly and easily, but you can then dive into more advanced stuff and do highly contextual experiences later on in the user journey. You can detect elements present on screen or the URL to define very specific conditions. You can also use user attributes (sent from your database) and user-generated events, so there is a lot to work with, if that is what you want.

The Userflow team is always responsive and helpful and they keep adding features all the time - I am honestly impressed. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Nothing really; when I lack some features, they magically appear a few weeks later. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great functionality and support for a relatively low cost"
5/5
What do you like best about Userflow?

The functionality is great and very easy to use for non-software developers. This means that our product managers can manage the content. The functionality itself is very robust, and there are lots of cool features. Additionally, the support is top-notch, and questions are directly answered in a very quick time. So far we have a lot of positive feedback internally about the userflows we have been able to create. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

It would be great if there was also a knowledge base system included too, that way you could manage all content in one SaaS product. Review collected by and hosted on G2.com.

Joe M.
JM
Joe M.
Small-Business (50 or fewer emp.)
"They practice what they preach"
5/5
What do you like best about Userflow?

It is so easy to use for a non technical person. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I asked for a guided onboarding session and they sent me to some pretty arbitrary helpdesk stuff. Obviously they are all about that self serve. Review collected by and hosted on G2.com.

Krista C.
KC
Krista C.
Mid-Market (51-1000 emp.)
"Never knew I could LOVE a notifications product"
4.5/5
What do you like best about Userflow?

Userflow is extremely intuitive and easy to use. Userflow is set up as a low code alternative, making it SUPER quick to launch new notifications, surveys, product tours, etc. I mainly love UI (very user-friendly) with a lot of customizations available if you need them. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

This might be a tricky tool if you anticipate your product UI to change constantly. Due to low code tracking visualization, the product tour/flow might not work if your UI changes. This is a trade-off for any low-code visualizer (not just Userflow!) Review collected by and hosted on G2.com.

Grace R.
GR
Grace R.
Mid-Market (51-1000 emp.)
"Userflow has revolutionized our customer learning experience."
5/5
What do you like best about Userflow?

Userflow is simple to use and easy to learn how to implement. The product is constantly improving and providing more beneficial features to create the best experience for our users. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

The in-app analytics data could use some additional filtering/sorting options to help simplify the process of analyzing performance. Although the option to export is helpful, it isn't always the most time efficient. Review collected by and hosted on G2.com.

Scott M.
SM
Scott M.
Partner
Small-Business (50 or fewer emp.)
"An awesome program - no-code onboarding flows at a reasonable cost."
5/5
What do you like best about Userflow?

As a non-technical founder, I can create complex onboarding flows without diverting developers to create them. The program is very intuitive, easy to use and the support from Esben and the team has been great. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I don't think there's anything I don't like. It does what I need it to do. Review collected by and hosted on G2.com.

Will B.
WB
Will B.
Growth marketer
Mid-Market (51-1000 emp.)
"Easy to use, meets our needs for in-app guides"
5/5
What do you like best about Userflow?

We like that we can leverage Userflow to build in-app guides without involving a developer. Our marketing team is lean, so moving quickly is critical, and Userflow makes this possible. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I have nothing bad to say about Userflow. Review collected by and hosted on G2.com.

KT
Keith T.
CEO
Small-Business (50 or fewer emp.)
"Experience unrivaled by any other similar platform"
5/5
What do you like best about Userflow?

It does what it says quickly, efficiently, and flawlessly and is fanatically supported. This review is long overdue, but in a way, I feel its of more value because I have some decent time under my belt with this platform and still feel as strongly about our subscription today as we did when we signed up. This platform is best-in-class, hands-down and I have tried many of them. No better way to provide a superior experience to your end-users than using a platform that gives them answers on the spot while underway. The days of users sitting and studying manuals and attending lengthly classes from the onset are coming to an end. This is the next iteration of how it gets done. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Candidly, nothing we dislike. The functionality of the platform is exactly as advertised. Pricing is the most reasonable in the market. Support is fanatical, and while every so often we come across something and think "we got em", we have yet to actually find a bug. Review collected by and hosted on G2.com.