What I liked most is that it's quite easy to set up a research project with the features you need, even with your user database. Once this work is done, the UI handles invitations and sends all communications. Integration with other communication tools also makes it easier to shorten the time required for these tasks, which are usually more tedious for me, allowing me to focus more on other tasks, such as study preparation or analysis. Review collected by and hosted on G2.com.

Should improve the customization of some email characteristics, as some users find them too different from the ones they usually receive from us, which can cause them to interpret these emails as suspicious. Review collected by and hosted on G2.com.

It helps us with our projects when we are struggling, it had ease of use. Allows probing deeper into unexpected or revealing topics. Review collected by and hosted on G2.com.

I feel sometimes in some projects it has limited sample size. Review collected by and hosted on G2.com.

it has a fixed set-up which i find easy. Wide panel of participants which helps you getting fully recruited quickly. Review collected by and hosted on G2.com.

It takes a bit to load the website whenever i open it. Review collected by and hosted on G2.com.

User Interviews has an amazing curated panel of technical participants that I need in my work. Besides that, their scheduling system is easy to use, there's convenient integrations, and their support is there when I need them. Review collected by and hosted on G2.com.

I wish they had functionality to sync calendars between multiple studies! Review collected by and hosted on G2.com.

It’s pretty easy to set up your research project in UI. It’s also intuitive how to manage participants. Review collected by and hosted on G2.com.

Some simple things like participant filtering feel overly complicated as you can’t filter and sort directly in the table. Also, you can’t remove participants from your project pool once you add them without having to contact UI which is an odd choice. Review collected by and hosted on G2.com.

We can set up a project very quickly. It allows us to reuse some of our previous projects when needed and the candidates we typically interview have been screened and meet our needs. The platform is fairly simple to use and to understand without needing any tutorials or hand holding from a customer development manager Review collected by and hosted on G2.com.

The screener survey needs a little bit of attention. The skip logic and a few other features aren't as robust as what you would get from a company that is focused specifically in survey research. It does the job for recruiting people, but at times does take an extra step or question to make sure we get the right people in. Review collected by and hosted on G2.com.

The ability to recruit quickly. I can fill my recruits within a day or two.

User interviews are easy to onboard for team members. Calendar integration is a helpful feature that reduces scheduling errors. Review collected by and hosted on G2.com.

There are a few areas that could be easier to navigate. Finding billing statements could be a bit easier. Also not having the ability to change the incentive without contacting customer support to get tough recruits filled can be frustrating.

We are a consulting company so subscribing to the hub is a tossup. We are often provided participants from our clients and the hub works perfectly for that. However, we don't tend to need to manage a group of 1000 participants.

I also miss being able to assign different moderators to specific time slots. You can change the moderator but it is after the face. We occasionally conduct a recruit that is filling 2 different segments of a study. The 2 segments have 2 different moderators. I would be great to assign a moderator at the time of adding the time slots for availibility. Review collected by and hosted on G2.com.

Very diverse candidate pool and attentive customer service. I've been using this platform for at least five years and have seen the quality of participants, the services/integrations, and the UI improve. Review collected by and hosted on G2.com.

Sometimes for a niche study it takes time to recruit, which is understandable Review collected by and hosted on G2.com.

The platform is extremely easy to use and having the possibility to create templates makes it really simple and fast to initiate new projects.

Recruitment is quick, premium features allows you to review potential respondents with a bit more scrutiny.

This takes the whole logistics of setting up qual out of the way, leaving you with more time to do the actual qual work.

The customer success team is great, always available, and providing support when needed.

The tool integrate with whatever email and meeting system you are using, so you can symchronize your calendar to get the interviews set up. Review collected by and hosted on G2.com.

Although it takes away the hassle of the setup, it does not cover whatever happens after, namely summarizing the interviews, extracting learnings and insights. That work is still on you. Review collected by and hosted on G2.com.

We needed to fill a recruit that same day, and we were able to do so no sweat! Such a life saver. Review collected by and hosted on G2.com.

The capabilities programming-wise can be a bit limitting, but ultimately for getting respondents quickly, the benefits outweigh the cons! Review collected by and hosted on G2.com.