Easy to use. And with a lot of flexibility. Review collected by and hosted on G2.com.

The fact that they turn off Segment.io support and they blame it on server crash. We use Segment.io to track events and they send they to User.com. But without the integration ZERO automations are triggered. Review collected by and hosted on G2.com.

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. Review collected by and hosted on G2.com.

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time) Review collected by and hosted on G2.com.

Customer support & all features we need in one platform Review collected by and hosted on G2.com.

The analytics part could be better to get more info how we succeed. Review collected by and hosted on G2.com.

Sync all our communication of marketing & sale teams in one space and be able to send out different types of campaigns to different groups of customers. Review collected by and hosted on G2.com.

No major issues so far. They are fast with support. Review collected by and hosted on G2.com.

I like that User enables the team to be more organized when it comes either to current leads, deals (sales), live chat (support), and overall marketing activities that we undertake. Communication and conversion have the potential to be optimized with User. This is a major game-changer for every marketer and his/ her team! Review collected by and hosted on G2.com.

I am happy so far with their offer, the team's support, and the features they provide. Review collected by and hosted on G2.com.

- website visitors' tracking options which help to personalize the message in the right channels and at the right time, i.e we can easier communicate with the trial users and notify them before the trial ends or automatically send email campaigns to those whose trials version have already finished (to be in touch with them or ask them for a feedback which helps us to improve our tool to our potential customes' needs).

- options to easier convert our website's visitors to trial users,

- automation solutions,

- integration with other tools and apps we use,

- clear and intuitive to use interface. Review collected by and hosted on G2.com.

It met all our needs and requirements so far. Review collected by and hosted on G2.com.

As the Sales Lead, there is nothing more important to me then developing relationships and rapport with my customers and new prospects.User.com helps me achieve that by allowing me to personalize messages to potential leads visiting our website, so I never sound automated.

Furthermore the chat bot and live chat features definitely help keep my leads engaged and active, so they don't loose interest along the way. I also love the fact that I can access it directly from my gmail, very easy and practical to use. Review collected by and hosted on G2.com.

I wouldn't say much really, its much more simple to use, at least for a company of our size as opposed to Hubspot or Salesforce. Review collected by and hosted on G2.com.

- this app helps in automatization and personalization of your marketing communication;

- I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and create dynamic page content;

- they also have a great CRM system which helps me save precious time thanks to the possibility of the repetitive tasks;

- you can have full control over your teammates' performance thanks to reporting modules;

- and what is great is their support - they help to solve problems immediately. Review collected by and hosted on G2.com.

Nothing to dislike at the moment, if something appears, I will get back to this review. Review collected by and hosted on G2.com.

user.com has all the tools to manage our marketing efforts in one place that helps the team to stay on track

- provide great insights

- Online support chatting and bots

- Prepare and publish our marketing campaigns in addition to automated emails with reporting

- The onboarding is very easy to set up Review collected by and hosted on G2.com.

Ability to easily move our CRM from other solutions as hubspot, however the team are very supportive and do facilitate the process Review collected by and hosted on G2.com.

The user panel works very well and the chat is excellent. Review collected by and hosted on G2.com.

few features in the free version, the competition has more, but it doesn't matter. Review collected by and hosted on G2.com.