UpCloud Reviews (76)

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UpCloud Reviews (76)

View 1 Video Reviews
4.6
76 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its fast support and ease of use, highlighting the responsive customer service and intuitive interface that simplify cloud management. Many appreciate the high performance of the servers, which contribute to a reliable hosting experience. However, some users note that pricing can be higher compared to other providers.

Pros & Cons

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Joshua C.
JC
Joshua C.
Chief Executive Officer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Poor Customer Service & Refusing Refund"
0/5
What do you like best about UpCloud?

Nothing at the moment, there wasn't anything that our hosting company wanted to continue operating with. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

- We are 6 days outside of the initial 30-day window account opening window.

- Contacted support to get the remaining, unused balance refunded to our account as that is our money, not UpCloud.

- Support pushed back saying it's not possible, as it's in the Terms of Service: https://upcloud.com/terms-of-service/

- We continued to discuss back and forth via email, support confirming that when an account is closed, the balance is absorbed by UpCloud, not returned to the customer. (Last time I checked, that's robbery, regardless of written policy.)

- Support's quoted response: "...If I am to offer any advice for your dealings in the future, demanding us to break the agreement because it suits you, will not garner any good will in any forum you seek. The rules are in place for a reason and will not be broken just because you demand it so. Please feel free to report or leave account open so funds can be used later. But if you want the account deleted, the funds will go away..."

- Then to top it off, we had auto-billing enabled for when the balance falls below a set amount, it would auto-debit the company account. The support team, took it upon themselves, to continue trying to cancel the account (which is what we asked for), which resulted in the balance hitting zero. So the balance we had was wiped out and then we were charged again.

- I had to request a manager twice in order to get some kind of acknowledgment of the request. Review collected by and hosted on G2.com.

Iwan R.
IR
Iwan R.
Web Application Developer
Computer Software
Small-Business (50 or fewer emp.)
"Great for learning something about linux server. You can create or destroy server anytime."
5/5
What do you like best about UpCloud?

I like Upcloud on 3 things:

1. Easy to deploy and destroy

2. Their SSD speed is fast.

3. Easy to pay, they accept any card Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

I don't know. May be because i rarely found problem on my server. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"GOOD BUT NOT GREAT"
2/5
What do you like best about UpCloud?

As an early adopter of technology I wanted to try out the Upcloud tech stack as it claimed to be the world's fastest cloud servers

It offers a decent VPS and a good choice of OS images. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

The speed isn't great as its painted out to be.

Cost is more expensive then whats it says on the tin.

Despite next to no usage the average monthly bill is $15 to $20 event on the lowest tier package.

Poor support Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Best Web Hosting I have ever used"
5/5
What do you like best about UpCloud?

UpCloud provides one of the fastest web servers, I have been using UpCloud for about a year now and have never faced a single issue till now. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

They should provide a control panel which will be helpful to install certain softwares. Review collected by and hosted on G2.com.

Christian B.
CB
Christian B.
Co-founder, CEO and Chief Software Architect
Information Technology and Services
Small-Business (50 or fewer emp.)
"Our very positive experiences with UpCloud and their MaxIOPS architecture"
4.5/5
What do you like best about UpCloud?

Well the first thing we love is just how passionate these guys are for performance. Their MaxIOPS technology really rocks (both disk and network). Compared to everything else we've tried the UpCloud instances are super snappy. We switched out from AWS/DigitalOcean after we had run a number of tests to verify the claims. They are a very friendly bunch as well and we love that they aren't a large mega-corp. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

We haven't really found much not to like. The dashboard is very easy to use, the servers are easy to provision, and we can understand the billing (which is more than we can say for many others). If I had to come up with something - I dunno, maybe a better way to create servers in bulk. They are doing good as far as we are concerned. Review collected by and hosted on G2.com.

Rithvik P.
RP
Rithvik P.
Founder
Small-Business (50 or fewer emp.)
"Amazing Service and Best Customer Support"
5/5
What do you like best about UpCloud?

I just migrated my work from Microsoft Azure to upcloud. I never expected it to be better than azure but it was a surprise for me. Excellent services and awesome customer support. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

Nothing its almost perfect, I think you guys can reduce the account approval time Review collected by and hosted on G2.com.

Mika M.
MM
Mika M.
Partner, Co-Founder
Information Technology and Services
Small-Business (50 or fewer emp.)
"Highly recommended "
5/5
What do you like best about UpCloud?

Ease of use, managing existing servers and deploying new ones couldn't be much easier. Excellent performance. User friendly L3 firewall makes managing filtering rules a joy. Customer service is quick and friendly. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

Web console, while rarely needed, could use a makeover, typing special characters doesn't seem to work very well. Billing reports are very detailed but could be easier to read, e.g. per server summaries would be nice. Review collected by and hosted on G2.com.

Natureday_com .
N
Natureday_com .
customer service
Small-Business (50 or fewer emp.)
"Upcloud saved the website."
4.5/5
What do you like best about UpCloud?

We used upcloud when we were getting a lot of strange hits to the Natureday.com site.

We put upcloud in front of the site and it caused all the disturbance to go away. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

It was 20 a month, but not a bad price to pay. Review collected by and hosted on G2.com.

Jakub B.
JB
Jakub B.
CEO / CTO
Information Services
Small-Business (50 or fewer emp.)
"Ultra fast, reliable, superb customer service"
5/5
What do you like best about UpCloud?

It is hard to name one feature. We love UpCloud! This is a kind of service that once you use it, you always compare others to UpCloud. We've tried DO, Vultr, Linode they are all good but UC is simply the best. I love performance that feels like bare metal, fastest backups / restore on the market and superior customer service. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

I don't have dislikes, UpCloud works great :) Review collected by and hosted on G2.com.

CM
Chastity M.
Office Manager
Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"This is perfect for any type of record keeping. "
3/5
What do you like best about UpCloud?

Works best for all types of record keeping that I need for my job. Review collected by and hosted on G2.com.

What do you dislike about UpCloud?

There really isn’t anything that I dislike about this at this time. Review collected by and hosted on G2.com.