--- title: Insightly Service Reviews meta\_title: 'Insightly Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how Insightly Service works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Insightly Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Insightly Service but has limited features. Are you part of the Insightly Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success. * * * Seller [Unbounce](https://www.g2.com/sellers/unbounce) Discussions [Insightly Service Community](https://www.g2.com/products/unbounce-insightly-service/discuss) Overview by Adrianna Parra Show More ## Pricing Pricing provided by Insightly Service. ### Plus $29.00 1 seat per agent/ month (All prices USD, billed annually) ### Professional $49.00 1 seat per agent/ month (All prices USD, billed annually) [ View More Pricing Information ](https://www.g2.com/products/unbounce-insightly-service/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/unbounce-insightly-service/competitors/alternatives) ## User Insights Average based on 13 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/14/2023 "Insighly: Seamless Fusion of CRM & Project Management with Some Considerations" 4/5 What do you like best about Insightly Service? CRM & Project Management Combined in One User-Friendly Interface Great Integration Capabilities Review collected by and hosted on G2.com. What do you dislike about Insightly Service? Higher Learning Curve due to extensiveness. Reporting Customizations Pricing Structure can be better Review collected by and hosted on G2.com. What problems is Insightly Service solving and how is that benefiting you? It helps in streamlining project management with better customer information, thanks to its CRM. This helps in enhancing communication. With its integration features, it helps in seamless data transfer between other softwares and tools. It has has good security features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 10/21/2023 "revealing effectiveness and insights." 5/5 What do you like best about Insightly Service? This will be beneficial to our companies that wish to optimize their processes and have a consolidated system for managing customer connections.It frequently orders of modification possibilities allowing organizations to tailor the software to their exact requirements. Review collected by and hosted on G2.com. What do you dislike about Insightly Service? Some customers found Insightly's numerous capabilities and customization possibilities overwhelming while others wished for more advanced functionalities and integrations. Review collected by and hosted on G2.com. What problems is Insightly Service solving and how is that benefiting you? By providing a unified platform for organizing contacts, sales processes, tasks, and projects. Insightly Service aims to address challenges related to efficient customer relationship management and project management, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish K.") AK Ashish K. Software Engineer Mid-Market (51-1000 emp.) 12/15/2023 "Excellent software for automation" 4.5/5 What do you like best about Insightly Service? Dashboard, process workflow and manageging projects. Review collected by and hosted on G2.com. What do you dislike about Insightly Service? Some times API Change causes fatal error Review collected by and hosted on G2.com. What problems is Insightly Service solving and how is that benefiting you? It reduced work force by automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Insightly Service. ### Plus $29.00 1 seat per agent/ month (All prices USD, billed annually) ### Professional $49.00 1 seat per agent/ month (All prices USD, billed annually) ### Enterprise $99.00 1 seat per agent/ month (All prices USD, billed annually) [ View More Pricing Information ](https://www.g2.com/products/unbounce-insightly-service/pricing) ##### ##### Insightly Service Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Workflow Automated Response Service Level Agreement (SLA) Management Communication Channels Customer Portal Email to Case Live Chat Support Generative AI AI Text Generation [ View More Features ](https://www.g2.com/products/unbounce-insightly-service/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [What are the highest rated wide column databases for petabyte-scale analytical workloads in enterprise environments?](https://www.g2.com/discussions/what-are-the-highest-rated-wide-column-databases-for-petabyte-scale-analytical-workloads-in-enterprise-environments)[Best cloud management software for large scale apps](https://www.g2.com/discussions/best-cloud-management-software-for-large-scale-applications)[Which education HR systems have documented ease of setup for institutions completing implementations in under six months?](https://www.g2.com/discussions/which-education-hr-systems-have-documented-ease-of-setup-for-institutions-completing-implementations-in-under-six-months) [Leading customer comms software for SaaS companies](https://www.g2.com/discussions/leading-customer-comms-software-for-saas-companies)[Is a dedicated ETO ERP worth the cost for a 20 to 50 person custom fabrication shop?](https://www.g2.com/discussions/is-a-dedicated-eto-erp-worth-the-cost-for-a-20-to-50-person-custom-fabrication-shop)[Pros and Cons Details](https://www.g2.com/products/unbounce-insightly-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)