--- title: UJET Reviews meta\_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1130 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### UJET Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [(51 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [(34 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [(20 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [(14 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [(11 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [(7 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UJET ##### 1. Ease of Use Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [ See 51 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 2. Features Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [ See 34 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 3. Efficiency Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [ See 20 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) See Related User Reviews BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p LR Logan R. 5.0/5 "Transformed Technical Support with Seamless Visual Tools" What do you like about UJET? I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are ##### 4. Helpful Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) See Related User Reviews AC Ann Clarizhel C. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support Review" What do you like about UJET? UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 2.0/5 "Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design" What do you like about UJET? After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone ##### 5. Simple Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p ### 5 Cons or Disadvantages of UJET ##### 1. Slow Loading Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [ See 14 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 2. Slow Speed Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [ See 11 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 3. Slow Performance Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) See Related User Reviews JD Josephine D. Mid-Market (51-1000 emp.) 5.0/5 "Seamless, Smartphone-Native Support Makes Customer Interactions Effortless" What do you dislike about UJET? It will lag sometimes when disconnecting the call even when your connectivity is good ![Renalyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renalyn B.") RB Renalyn B. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Navigate Features Make UJET a Breeze" What do you dislike about UJET? There are no major issues, although it does occasionally experience some latency. However, this is still manageable. ##### 4. Technical Issues Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc AB Ashwin B. Mid-Market (51-1000 emp.) 3.5/5 "Great global calling and integration, but startup lag and number-paste errors need work" What do you dislike about UJET? UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. ##### 5. Software Glitches Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [ See 7 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "UJET Review" What do you dislike about UJET? Sometimes ujet stop responding, I cannot change aux and it's takes time to re load the app JT Jacquilyn T. Mid-Market (51-1000 emp.) 5.0/5 "Been using ujet since I enter this company and it's been fantastic" What do you dislike about UJET? It sometimes freezes, but I guess it is because of the software update made to our PC. CB Charlene B. Customer Service Representative Mid-Market (51-1000 emp.) 5/27/2024 "UJET for seamless communication" 5/5 What do you like best about UJET? What I like about UJET is, it helps us have seamless conversation with our customers. As a call center agent that has been working in the BPO Industry for quite sometime, UJET is the first tool for communication that I found very easy to use. Whenever I am using UJET, it feels like I am using my phone, it helps me easily transfer calls, answer calls, conduct outbound calls and mute or hold the calls if necessarry. So far, I haven't encountered any missess nor issues with UJET which is helpful for my productivity at work. Ujet also helps me track my productivity at work. And changing auxes has never been this quick. With UJET, it enhanced the way I take calls from my customers and meet their expectation. And I will surely continue enjoiying using UJET for my work. Review collected by and hosted on G2.com. What do you dislike about UJET? What I don't like about UJET is sometimes when I am using the standalone, I am having a hard time connecting my headset. But this issue is fixable within a minute. So far, I have no issues with UJET but I will be looking forward for its updates. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET is solving my challenges in taking calls. Based on my experience from other BPO Companies, their tool for taking calls normally just receive calls. But with UJET, it helped me prepare myself to take calls and because it lets you know when a call is about to start, as an individual who sometimes tends to be pre-occupied with other tasks, I tend to miss receiving calls from my customers or sometimes I tend to let them wait on the line. UJET heped me became efficient with taking calls and assisting my customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HO Hanjin Micko O. CSR Mid-Market (51-1000 emp.) 5/31/2024 "How good UJET is" 5/5 What do you like best about UJET? I like it the most as this is a way for us to communicate with our customers for daily basis, in that way we can help support to our customer. It also easy to use as the customer make implementation and as we use it all the time to interact and it has a great features such us hold button, easy to deal with and access and in that way make a intergation and customer support Review collected by and hosted on G2.com. What do you dislike about UJET? Sometimes it gives a error or that won't allow us to communicate it our customers Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? We can communicate using this app and it helps us to solve customers concern easily Review collected by and hosted on G2.com. Show More 6/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John Renan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Renan R.") JR John Renan R. Team Manager Mid-Market (51-1000 emp.) 5/18/2024 "Life Saver!" 5/5 What do you like best about UJET? As a supervisor, it really helps me with my day to day reporting for call handing total hours and very user friendly. Not only easy to navigate but also it works as an indicator for auxes status. Review collected by and hosted on G2.com. What do you dislike about UJET? There are some occasions of latency perhaps due to number of users but it does not reduce it's overall function. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Ujet helps me idetinfy my team's overall average handling time on a daily basis, not only that but for payroll purpose as well. It determines the number of hours the agents are productive. Review collected by and hosted on G2.com. Show More 7/7/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AJ Amado J. Customer Service representative Outsourcing/Offshoring Mid-Market (51-1000 emp.) 5/26/2024 "UJET makes my life better" 5/5 What do you like best about UJET? I like about the UJET is very easy to use and it gives me happiness when it comes to my work and its very easy to navigate its very amazing and nice. I use th UJET everday in my work Review collected by and hosted on G2.com. What do you dislike about UJET? For me UJET is very frienly app ad there is no reason to me to dislike this amazing app and if I will rate UJET i will rate it as 10 out of 10 easy to use and easy to naviagte. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET helps me a lot when it comes to my work and it soived everything that I need when it comes pn my job as a call center agent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel Alejandro R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Alejandro R.") DR Daniel Alejandro R. Enterprise (\> 1000 emp.) 8/22/2023 "UJET Data" 5/5 What do you like best about UJET? One notable aspect of UJET that many users appreciate is its omnichannel approach to customer support. UJET seamlessly integrates various communication channels like voice, chat, email, and messaging apps into a unified platform. This consolidation simplifies customer interactions and agent workflows, resulting in a more efficient and cohesive support experience. Additionally, UJET's emphasis on modern features such as AI-powered automation and analytics empowers organizations to deliver personalized, proactive support, ultimately enhancing customer satisfaction and loyalty. Review collected by and hosted on G2.com. What do you dislike about UJET? While UJET offers a comprehensive suite of features for customer support, some users have noted certain areas for improvement. Common concerns may include the complexity of the platform's setup and configuration, which can be daunting for users unfamiliar with advanced technology solutions. Additionally, there might be occasional issues with system stability or integration compatibility, impacting the smooth operation of customer support processes. However, it's important to note that experiences can vary, and addressing these challenges through ongoing updates and support can further enhance UJET's usability and effectiveness. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET effectively tackles a range of challenges inherent in modern customer support operations, ultimately benefiting users through streamlined processes and improved customer experiences. By providing a unified platform that integrates various communication channels and support tools, UJET simplifies agent workflows, enhances efficiency, and reduces response times. This consolidation enables organizations to deliver more personalized and consistent support across channels, leading to higher customer satisfaction and retention. Additionally, UJET's advanced analytics capabilities empower businesses to gain deeper insights into customer interactions, enabling data-driven decision-making and continuous improvement of support strategies. Overall, UJET's solutions help optimize resource utilization, increase operational efficiency, and ultimately drive business growth through enhanced customer relationships. Review collected by and hosted on G2.com. Show More 2/22/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite SS Shenlee S. Customer Service Representative Outsourcing/Offshoring Mid-Market (51-1000 emp.) 5/26/2024 "Ujet is a game changer for us customer service representatives" 5/5 What do you like best about UJET? I love how it's easy to use. This gives me a light work. Especially during live chat and call. Amount of feautures is not overwhelming so it's easy for me to use it and did not give me hard time using it. As customer support it's important to have an easy tools for us to work efficiently. Review collected by and hosted on G2.com. What do you dislike about UJET? I don't have anything I dislike about ujet Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? As a customer support we have different line of business and also we're on different places and countries so by the help of ujet it's easy to transfer our customer to it's designated departments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Lester Mae S. CSR Enterprise (\> 1000 emp.) 10/3/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Amazing" 5/5 What do you like best about UJET? It gives an easy access everytime chat or email, and call. Ujet are very useful. Review collected by and hosted on G2.com. What do you dislike about UJET? It cannot capture the customer satisfaction ratings automatically. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Ujet is useful for the fast pace transaction chat email and calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Sean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean J.") SJ Sean J. Supervisor Small-Business (50 or fewer emp.) 6/18/2024 "The most reliable communications solutions for contact centers." 5/5 What do you like best about UJET? I really like that with UJET, you don't have to worry about getting disconnected while away or on break. Also UJET supports multi communication channels, specially for my team, that is very important as I have teammates who's supporting chat, email, and voice channels. Review collected by and hosted on G2.com. What do you dislike about UJET? Only thing that I would like for UJET to improve is the response time when changing status. Sometimes it is slow but sometimes it is fast. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It helps us track how many minutes we are already with our contacts (E-mail, Chat, Calls). Review collected by and hosted on G2.com. Show More 6/20/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LL Luke Xavier L. Customer service representative Mid-Market (51-1000 emp.) 11/27/2023 "Better communication using this modernized version of UJET making my work even more efficient." 5/5 What do you like best about UJET? I like how convenient it is when I'm logging in and its new version makes my work more efficient and making it a better tool as a customer support representative. I highly recommend this tool as one of the best tool in communication in Business processing companies. Overall, It is a great experience using the product so far. Review collected by and hosted on G2.com. What do you dislike about UJET? None, because it is very convenient for me and very helpful on my work Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It provides a good experience in terms of the easy to use platform where us, customer service representatives loves how convenient it is. Review collected by and hosted on G2.com. Show More 5/29/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite MD Markanthony D. Customer service representative Mid-Market (51-1000 emp.) 10/3/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "ujet" 5/5 What do you like best about UJET? using ujet is very convinience to communicate the guest or hist Review collected by and hosted on G2.com. What do you dislike about UJET? sometimes loading while on the phone or chat Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Ujet is very convenience to used and resolve dthe issue of your customer Review collected by and hosted on G2.com. 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