What I like about UJET is, it helps us have seamless conversation with our customers. As a call center agent that has been working in the BPO Industry for quite some time, UJET is the first tool for communication that I found very easy to use. Whenever I am using UJET, it feels like I am using my phone, it helps me easily transfer calls, answer calls, conduct outbound calls and mute or hold the calls if necessary. So far, I haven't encountered any misses nor issues with UJET which is helpful for my productivity at work. UJET also helps me track my productivity at work. And changing auxes has never been this quick. With UJET, it enhanced the way I take calls from my customers and meet their expectations. And I will surely continue enjoying using UJET for my work. Review collected by and hosted on G2.com.

What I don't like about UJET is sometimes when I am using the standalone, I am having a hard time connecting my headset. But this issue is fixable within a minute. So far, I have no issues with UJET but I will be looking forward to its updates. Review collected by and hosted on G2.com.

I like it the most as this is a way for us to communicate with our customers for daily basis, in that way we can help support to our customer. It also easy to use as the customer make implementation and as we use it all the time to interact and it has a great features such us hold button, easy to deal with and access and in that way make a intergation and customer support Review collected by and hosted on G2.com.

Sometimes it gives an error or that won't allow us to communicate it our customers Review collected by and hosted on G2.com.

As a supervisor, it really helps me with my day to day reporting for call handing total hours and very user friendly. Not only easy to navigate but also it works as an indicator for auxes status. Review collected by and hosted on G2.com.

There are some occasions of latency perhaps due to number of users but it does not reduce it's overall function. Review collected by and hosted on G2.com.

I like about the UJET is very easy to use and it gives me happiness when it comes to my work and its very easy to navigate its very amazing and nice. I use th UJET everday in my work Review collected by and hosted on G2.com.

For me UJET is very friendly app and there is no reason for me to dislike this amazing app and if I will rate UJET I will rate it as 10 out of 10 easy to use and easy to navigate. Review collected by and hosted on G2.com.

One notable aspect of UJET that many users appreciate is its omnichannel approach to customer support. UJET seamlessly integrates various communication channels like voice, chat, email, and messaging apps into a unified platform. This consolidation simplifies customer interactions and agent workflows, resulting in a more efficient and cohesive support experience. Additionally, UJET's emphasis on modern features such as AI-powered automation and analytics empowers organizations to deliver personalized, proactive support, ultimately enhancing customer satisfaction and loyalty. Review collected by and hosted on G2.com.

While UJET offers a comprehensive suite of features for customer support, some users have noted certain areas for improvement. Common concerns may include the complexity of the platform's setup and configuration, which can be daunting for users unfamiliar with advanced technology solutions. Additionally, there might be occasional issues with system stability or integration compatibility, impacting the smooth operation of customer support processes. However, it's important to note that experiences can vary, and addressing these challenges through ongoing updates and support can further enhance UJET's usability and effectiveness. Review collected by and hosted on G2.com.

I love how it's easy to use. This gives me a light work. Especially during live chat and call. Amount of features is not overwhelming so it's easy for me to use it and did not give me hard time using it. As customer support it's important to have an easy tools for us to work efficiently. Review collected by and hosted on G2.com.

I don't have anything I dislike about ujet Review collected by and hosted on G2.com.

It gives an easy access everytime chat or email, and call. Ujet are very useful. Review collected by and hosted on G2.com.

It cannot capture the customer satisfaction ratings automatically. Review collected by and hosted on G2.com.

I really like that with UJET, you don't have to worry about getting disconnected while away or on break. Also UJET supports multi communication channels, specially for my team, that is very important as I have teammates who's supporting chat, email, and voice channels. Review collected by and hosted on G2.com.

Only thing that I would like for UJET to improve is the response time when changing status. Sometimes it is slow but sometimes it is fast. Review collected by and hosted on G2.com.

I like how convenient it is when I'm logging in and its new version makes my work more efficient and making it a better tool as a customer support representative. I highly recommend this tool as one of the best tool in communication in Business processing companies. Overall, It is a great experience using the product so far. Review collected by and hosted on G2.com.

None, because it is very convenient for me and very helpful on my work Review collected by and hosted on G2.com.

Using ujet is very convenient to communicate with the guest or host. Review collected by and hosted on G2.com.

Sometimes it loads while on the phone or chat. Review collected by and hosted on G2.com.