--- title: UJET Reviews meta\_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1130 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### UJET Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [(51 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [(34 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [(20 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [(14 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [(11 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [(7 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UJET ##### 1. Ease of Use Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [ See 51 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 2. Features Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [ See 34 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 3. Efficiency Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [ See 20 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) See Related User Reviews BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p LR Logan R. 5.0/5 "Transformed Technical Support with Seamless Visual Tools" What do you like about UJET? I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are ##### 4. Helpful Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) See Related User Reviews AC Ann Clarizhel C. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support Review" What do you like about UJET? UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 2.0/5 "Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design" What do you like about UJET? After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone ##### 5. Simple Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p ### 5 Cons or Disadvantages of UJET ##### 1. Slow Loading Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [ See 14 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 2. Slow Speed Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [ See 11 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 3. Slow Performance Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) See Related User Reviews JD Josephine D. Mid-Market (51-1000 emp.) 5.0/5 "Seamless, Smartphone-Native Support Makes Customer Interactions Effortless" What do you dislike about UJET? It will lag sometimes when disconnecting the call even when your connectivity is good ![Renalyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renalyn B.") RB Renalyn B. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Navigate Features Make UJET a Breeze" What do you dislike about UJET? There are no major issues, although it does occasionally experience some latency. However, this is still manageable. ##### 4. Technical Issues Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc AB Ashwin B. Mid-Market (51-1000 emp.) 3.5/5 "Great global calling and integration, but startup lag and number-paste errors need work" What do you dislike about UJET? UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. ##### 5. Software Glitches Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [ See 7 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "UJET Review" What do you dislike about UJET? Sometimes ujet stop responding, I cannot change aux and it's takes time to re load the app JT Jacquilyn T. Mid-Market (51-1000 emp.) 5.0/5 "Been using ujet since I enter this company and it's been fantastic" What do you dislike about UJET? It sometimes freezes, but I guess it is because of the software update made to our PC. DS Deseree S. Customer Service Representatvive Enterprise (\> 1000 emp.) 1/17/2024 "Ujet: A first hand user's point of view" 5/5 What do you like best about UJET? I like the new feature where in we can easily choose the geo for transfer call. For me it's better that way Review collected by and hosted on G2.com. What do you dislike about UJET? None that I can think of. I am liking my overall experience with Ujet. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Communications. It is very easy to have a conference call for upto three parties on the line. Call transfers made eay as well. Also, when trying to make a phone call you will be ask fisrt if the new call is assosciated with the existing ticket or not. Review collected by and hosted on G2.com. Show More 9/29/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite NG nedilyn g. Customer representative Enterprise (\> 1000 emp.) 10/20/2025 "Effortless to Use, Minor Loading Delays" 5/5 What do you like best about UJET? Ujet is very easy to use, you can use it without any guidance from anyone. Review collected by and hosted on G2.com. What do you dislike about UJET? Sometimes it takes time for to load but all in all it good. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? I use it every day for my work, this really helpful this is the one I need for my work, I can be able to get the customer information through ujet as it will generate the customer information using the phone number they're using. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ML Michelle L. Customer Service Representative Small-Business (50 or fewer emp.) 10/9/2025 "Honest UJET review!" 5/5 What do you like best about UJET? UJET has made my work much easier, and I would recommend it to my colleagues and friends who work at other companies. I used UJET a lot to me. Review collected by and hosted on G2.com. What do you dislike about UJET? I really appreciate all the features that UJET offers. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET has resolved all the problems I was facing, and I no longer deal with delays since this tool is significantly faster and more efficient. Review collected by and hosted on G2.com. Show More 11/5/2025 Current UserValidated ReviewerSource: Organic Review from Pop Up AM adrian m. customer service Enterprise (\> 1000 emp.) 6/11/2024 "Effortless Urban Travel with Ujet" 5/5 What do you like best about UJET? What i really like with ujety is how it gathred all communication channel in one place it make super easy for us to contact the customer using calls chat and messages. Review collected by and hosted on G2.com. What do you dislike about UJET? sometime ujet is to complex for a certain features sometimes it need more effort to rune it smoothly Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET solves the challenge of missed communication tools in our call center by providing a platform for calls, chats, and messages. this help our operations, allowing agents to handle inquiries more efficiently and improving overall customer experience. Review collected by and hosted on G2.com. Show More 9/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Justin Kyle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin Kyle B.") JB Justin Kyle B. Training Facilitator Mid-Market (51-1000 emp.) 10/6/2025 "Best soft phone for Customer Service" 5/5 What do you like best about UJET? In today's fast-paced environment, having reliable and highly functional communication tools is non-negotiable. The UJET excels in meeting this demand, offering a remarkably smooth and efficient experience that sets a new standard for business telephony. Review collected by and hosted on G2.com. What do you dislike about UJET? Performance is a key strength of UJET. The application is smooth and fast, loading quickly and transitioning between functions without lag or delay—a significant productivity boost for agents handling high volumes of contacts. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Assisting a customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JP Jemalyn P. Customer Service Representative Enterprise (\> 1000 emp.) 5/25/2024 "Great experience with Ujet" 5/5 What do you like best about UJET? Using Ujet frequently has been a great experience. The platform is easy to use, offers a wide range of helpful features, and provides excellent customer support. Review collected by and hosted on G2.com. What do you dislike about UJET? I have no complaints about Ujet. The platform is very user-friendly and convenient to navigate. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Ujet makes it easy to communicate with customers and efficiently resolve their issues and concerns. Review collected by and hosted on G2.com. Show More 11/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Angel Clarise B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel Clarise B.") AB Angel Clarise B. Customer Service Representative Enterprise (\> 1000 emp.) 10/17/2025 "Modernizes Customer Support with Seamless, User-Friendly Experience" 5/5 What do you like best about UJET? What I like best about UJET is how it modernizes customer support by combining a seamless, user-friendly mobile experience with powerful cloud contact center technology. Review collected by and hosted on G2.com. What do you dislike about UJET? None because UJET is one of our major tool for us to process calls, emails, and chats. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? We used UJET for taking calls, emails, and chats in which it benefits us for having a quality of customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Josephine D. customer support representative Mid-Market (51-1000 emp.) 10/29/2025 "Seamless, Smartphone-Native Support Makes Customer Interactions Effortless" 5/5 What do you like best about UJET? It has easy-to-use interface. Features like integrated chat, photo/video sharing, and context fed into the CRM help reduce the number of tool-switches for me. Review collected by and hosted on G2.com. What do you dislike about UJET? It will lag sometimes when disconnecting the call even when your connectivity is good Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It solves Remote/hybrid workforce and connectivity challenges. That makes less tool-switching, more focus on customer and better remote/hybrid experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shelsa Nayeli T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelsa Nayeli T.") ST Shelsa Nayeli T. Customer Service Representative Tier 1 Mid-Market (51-1000 emp.) 10/17/2025 "Sleek, Mobile-Friendly Support Platform with Powerful AI and Seamless Integration" 5/5 What do you like best about UJET? What I appreciate most about UJET is its sleek, mobile-friendly interface, which really streamlines the customer support experience and makes it both quick and convenient. The platform brings together voice, chat, and in-app assistance in a single location, and includes helpful features like photo and video sharing to speed up resolving issues. Additionally, UJET leverages AI and automation to route calls efficiently, manage straightforward inquiries, and help minimize wait times. Review collected by and hosted on G2.com. What do you dislike about UJET? None, UJET works perfectly fine every single day Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET addresses typical contact center challenges such as lengthy wait times, lack of integration between systems, and inadequate support for mobile users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RM Rachelle M. Customer Service Representative Mid-Market (51-1000 emp.) 9/18/2025 "Easy to use and helpful" 5/5 What do you like best about UJET? What I like best about UJET is that the survey appears immediately, it’s easy to use, and it’s very helpful in assisting customers efficiently while ensuring their satisfaction. Review collected by and hosted on G2.com. What do you dislike about UJET? Nothing, I am very satisfied using UJET when it comes assisting customer. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET helps streamline customer interactions by making the process faster and more organized. It reduces handling time, improves efficiency, and provides real-time insights, which allows me to assist customers more effectively and deliver a smoother experience. Review collected by and hosted on G2.com. 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