--- title: UJET Reviews meta\_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1130 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### UJET Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [(51 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [(34 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [(20 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [(14 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [(11 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [(7 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UJET ##### 1. Ease of Use Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [ See 51 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 2. Features Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [ See 34 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 3. Efficiency Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [ See 20 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) See Related User Reviews BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p LR Logan R. 5.0/5 "Transformed Technical Support with Seamless Visual Tools" What do you like about UJET? I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are ##### 4. Helpful Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) See Related User Reviews AC Ann Clarizhel C. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support Review" What do you like about UJET? UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 2.0/5 "Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design" What do you like about UJET? After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone ##### 5. Simple Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p ### 5 Cons or Disadvantages of UJET ##### 1. Slow Loading Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [ See 14 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 2. Slow Speed Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [ See 11 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 3. Slow Performance Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) See Related User Reviews JD Josephine D. Mid-Market (51-1000 emp.) 5.0/5 "Seamless, Smartphone-Native Support Makes Customer Interactions Effortless" What do you dislike about UJET? It will lag sometimes when disconnecting the call even when your connectivity is good ![Renalyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renalyn B.") RB Renalyn B. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Navigate Features Make UJET a Breeze" What do you dislike about UJET? There are no major issues, although it does occasionally experience some latency. However, this is still manageable. ##### 4. Technical Issues Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc AB Ashwin B. Mid-Market (51-1000 emp.) 3.5/5 "Great global calling and integration, but startup lag and number-paste errors need work" What do you dislike about UJET? UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. ##### 5. Software Glitches Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [ See 7 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "UJET Review" What do you dislike about UJET? Sometimes ujet stop responding, I cannot change aux and it's takes time to re load the app JT Jacquilyn T. Mid-Market (51-1000 emp.) 5.0/5 "Been using ujet since I enter this company and it's been fantastic" What do you dislike about UJET? It sometimes freezes, but I guess it is because of the software update made to our PC. JS Jessielyn S. Customer Service Representative Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 6/1/2024 "UJET Review" 5/5 What do you like best about UJET? Ujet is easy to access. I can easily transfer a call and chat. I love that there's an auto correction with the chat. Review collected by and hosted on G2.com. What do you dislike about UJET? Sometimes ujet stop responding, I cannot change aux and it's takes time to re load the app Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It benefits me in my work where I can use it easily and productively. Review collected by and hosted on G2.com. Show More 1/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/10/2025 "UJET: A Tool for Best Customer Service" 5/5 What do you like best about UJET? The best thing about UJET is it simple to use. It have a lot of features that sync to other equipment we're using at work. We always use this tool in a daily basis and our operation won't function without it. Review collected by and hosted on G2.com. What do you dislike about UJET? The thing I dislike about UJET is that sometimes it crashing when paired to other tabs. It causes delay and needs to do basic troubleshooting that takes ample time of our work. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It helps us to organize our team performance, it display our KPI's that give us an insight on how our team performs in a certain period. It benefit me also in a way that I always manage my call carefully as it displays our metrics for every interaction it integrate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joah D.") JD Joah D. Customer Support Telecommunications Mid-Market (51-1000 emp.) 9/4/2025 "Ujet Review" 5/5 What do you like best about UJET? I appreciate that UJET focuses on simplifying and improving the customer experience. Features like in-app support, secure authentication, and multimedia sharing make interactions more personal and efficient." Review collected by and hosted on G2.com. What do you dislike about UJET? "Some of UJET’s advanced features can feel overwhelming at first, especially for new users or agents who aren’t familiar with modern CX tools. It takes a little time and training to maximize its full potential." Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET solves the problem of outdated, clunky call center technology. Traditional systems often create frustration for both customers and agents, with long wait times, poor integrations, and lack of personalization. UJET modernizes the process with mobile-first features, secure authentication, and in-app support. For me, this means faster resolutions, smoother interactions, and a more seamless experience overall." Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emircan .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emircan .") E Emircan . Project Executive Enterprise (\> 1000 emp.) 11/10/2022 "Best Web Call Center System Ever" 5/5 What do you like best about UJET? Ujet is great for setting IVR's. Their Virtual Agent is also very cool. Its a must have product when it comes to contact center. Review collected by and hosted on G2.com. What do you dislike about UJET? I like Ujet so there is nothing that is dislike Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Ujet helps us with our Call center its superfast and supports the CRM system we use. Review collected by and hosted on G2.com. Show More 1/12/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite DP Denize P. Customer Service Representative Telecommunications Mid-Market (51-1000 emp.) 12/11/2025 "Effortless Customer Management and Fast Support with UJET" 5/5 What do you like best about UJET? I like that UJET makes it very easy to manage calls, chats, and customer information all in one place. It reduces complexity and helps me assist customers faster. Review collected by and hosted on G2.com. What do you dislike about UJET? I don't have any dislike since UJET is very helpful for me Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET simplifies communication by putting all channels in one place. It saves time and helps me assist customers more efficiently. Review collected by and hosted on G2.com. Show More 12/15/2025 Current UserValidated ReviewerSource: Organic VL Vima Rose L. Customer Service Mid-Market (51-1000 emp.) 10/6/2025 "The platform is reliable and easy to use, and the support team is helpful." 4.5/5 What do you like best about UJET? What I like best about UJET is its intuitive interface and seamless integration with other tools, which makes managing customer interactions smooth and efficient. The real-time support features also help me resolve issues quickly. Review collected by and hosted on G2.com. What do you dislike about UJET? What I dislike about UJET is that sometimes the system can be a bit slow during peak hours, which affects response times. Additionally, a few features could be more customizable to better fit specific workflows. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET is solving communication and customer support challenges by providing a streamlined, easy-to-use platform that integrates multiple channels in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/6/2025 "UJET: Effortless Setup and Comprehensive Usability" 5/5 What do you like best about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find notes and customer's information. The setup and access are easy too. Review collected by and hosted on G2.com. What do you dislike about UJET? none so far Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET makes it easy for me to find customer information and notes and change my aux status effortlessly. Review collected by and hosted on G2.com. Show More 2/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joven M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joven M.") JM Joven M. Trainer Enterprise (\> 1000 emp.) 10/24/2025 "UJET Delivers Unmatched Reliability and Seamless Call Routing" 5/5 What do you like best about UJET? Ujet offers the most reliable and fluid connection experience of any soft phone I've used, excelling at instantly routing callers to the appropriate agents. Review collected by and hosted on G2.com. What do you dislike about UJET? UJET is the ideal solution that flawlessly meets all my requirements, proving to be the most comprehensive and reliable platform without any discernible limitations Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET provides me with a flawless, reliable foundation for communication, allowing my team to be more efficient and focus entirely on customer interactions, which is the core of successful service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AE Adelaida E. Contact Support Enterprise (\> 1000 emp.) 7/26/2024 "Ujet navigation" 5/5 What do you like best about UJET? Easy to use and navigation is user friendly. I'm getting used to it and it really helps a lot in evreything I do. As a contact support, I can handle and help resolve customer's concern. I alwasy check and inspect all it's features evrytime I use it. Review collected by and hosted on G2.com. What do you dislike about UJET? None so far. Everything is doing well and good Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Support agents working without customer history struggle with slow and inefficient resolutions. UJET’s fix: Real-time CRM integration—agents instantly see customer history, metadata (e.g., device context), and conversation data. This reduces friction, enables personalization, and equips agents with smarter tools like Smart Reply, Smart Compose, and Smart Actions Review collected by and hosted on G2.com. Show More 9/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EV Eugenio II V. CSR Mid-Market (51-1000 emp.) 12/6/2025 "Outstanding App Experience" 5/5 What do you like best about UJET? There is delay on the app when being used so every call is smooth. easy to use since it is used everyday Review collected by and hosted on G2.com. What do you dislike about UJET? None, so far. so far so good. Every call is clear and crisp. Very easy to use and works hand in hand with the tool used as well Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Haven't encountered any issues Review collected by and hosted on G2.com. 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