--- title: UJET Reviews meta\_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1130 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### UJET Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [(51 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [(34 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [(20 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [(17 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [(14 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [(11 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [(8 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [(7 mentions)](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UJET ##### 1. Ease of Use Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. [ See 51 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053064&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 2. Features Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. [ See 34 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you like about UJET? I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find not ##### 3. Efficiency Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. [ See 20 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons#reviews) See Related User Reviews BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p LR Logan R. 5.0/5 "Transformed Technical Support with Seamless Visual Tools" What do you like about UJET? I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are ##### 4. Helpful Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1055538&qs=pros-and-cons#reviews) See Related User Reviews AC Ann Clarizhel C. Enterprise (\> 1000 emp.) 5.0/5 "Customer Support Review" What do you like about UJET? UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. ![Steven R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven R.") SR Steven R. Mid-Market (51-1000 emp.) 2.0/5 "Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design" What do you like about UJET? After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone ##### 5. Simple Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. [ See 17 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you like about UJET? The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use BN Bea N. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service Representative" What do you like about UJET? What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based p ### 5 Cons or Disadvantages of UJET ##### 1. Slow Loading Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. [ See 14 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053438&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 2. Slow Speed Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. [ See 11 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056136&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "UJET: Effortless Setup and Comprehensive Usability" What do you dislike about UJET? none so far ##### 3. Slow Performance Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266348&qs=pros-and-cons#reviews) See Related User Reviews JD Josephine D. Mid-Market (51-1000 emp.) 5.0/5 "Seamless, Smartphone-Native Support Makes Customer Interactions Effortless" What do you dislike about UJET? It will lag sometimes when disconnecting the call even when your connectivity is good ![Renalyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renalyn B.") RB Renalyn B. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Navigate Features Make UJET a Breeze" What do you dislike about UJET? There are no major issues, although it does occasionally experience some latency. However, this is still manageable. ##### 4. Technical Issues Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. [ See 8 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1056209&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy To Use Tool" What do you dislike about UJET? One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forc AB Ashwin B. Mid-Market (51-1000 emp.) 3.5/5 "Great global calling and integration, but startup lag and number-paste errors need work" What do you dislike about UJET? UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. ##### 5. Software Glitches Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. [ See 7 mentions ](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=2266647&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "UJET Review" What do you dislike about UJET? Sometimes ujet stop responding, I cannot change aux and it's takes time to re load the app JT Jacquilyn T. Mid-Market (51-1000 emp.) 5.0/5 "Been using ujet since I enter this company and it's been fantastic" What do you dislike about UJET? It sometimes freezes, but I guess it is because of the software update made to our PC. EC Eduardo C. Customer Support agent Enterprise (\> 1000 emp.) 9/24/2025 "Steep pricing" 5/5 What do you like best about UJET? I really like how UJET brings all our customer interactions—calls, chats, and messages—into one easy-to-use platform. It’s super intuitive for our agents, which makes their jobs easier and helps us deliver better support. The real-time reporting and smart call routing have made a big difference in how quickly we can help customers. Review collected by and hosted on G2.com. What do you dislike about UJET? The pricing feels a bit steep, especially for smaller teams like ours. Some features need extra setup or customization, which can slow things down initially. Also, while support is helpful overall, sometimes getting quick answers during busy times can be a challenge. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET helps us streamline all our customer support channels into one platform, so we don’t have to juggle multiple tools. This means our agents can respond faster and more efficiently, which leads to happier customers and less frustration for the team. It’s also helped us get better insights into how we’re doing, so we can continuously improve the experience we deliver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AC Ann Clarizhel C. Customer service agent Enterprise (\> 1000 emp.) 10/16/2025 "Customer Support Review" 5/5 What do you like best about UJET? UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle. Review collected by and hosted on G2.com. What do you dislike about UJET? I don't have any thing that I don't like because it works faster and excellent most of the time. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? Easy to reach and assisting the customer remotely. Even we are on the other side of the world Ujet is very helpful. UJET can be tools that can connect to people. Review collected by and hosted on G2.com. Show More 2/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/4/2025 "Advantage and Disadvantage of using UJET" 5/5 What do you like best about UJET? I like UJET because it offers a variety of assistance in customer service. Its interface also is easy to navigate that let me finish my work at ease. Those tools associated with tool are responsive and function well. Review collected by and hosted on G2.com. What do you dislike about UJET? The thing I dislike about UJET is that sometimes it crashed when multiple tabs have been opened. I know that computers are having difficulty to process this tool function but they should have address before launching. This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET offers everything I need to function at work. UJET was able to solve disorganization at my workspace. When you launch this tool, it already prepares everything that you need to work efficiently. This tool benefits me in a way that it makes my task easier and work efficiently with no supervision needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Ana Marie R. Customer Support Representative Telecommunications Enterprise (\> 1000 emp.) 9/18/2025 "Using UJET is very helpful" 5/5 What do you like best about UJET? The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs. Review collected by and hosted on G2.com. What do you dislike about UJET? I think I don't have any dislike about UJET since I don't have any issues using it. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET integrates voice, chat, SMS, and in-app support into a single platform, eliminating the need for customers to switch between different channels. This unified approach reduces frustration and streamlines the support process. Review collected by and hosted on G2.com. Show More 12/4/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 6/25/2026 "Easy Overseas Calling with Clear Country Options" 5/5 What do you like best about UJET? I love that you can make overseas calls and it shows each country that you can choose from. My top fave Review collected by and hosted on G2.com. What do you dislike about UJET? Sometimes Ujet tends to freeze or randomly drop calls Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It is apart of our entire call center process. Without it callers wouldnt be able to contact us and we wouldnt have a seamless view on the amount of call center specialists is available Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 6/25/2026 "Easy Visibility Into Other Agents" 5/5 What do you like best about UJET? I like that you’re able to see all the other agents as well. Review collected by and hosted on G2.com. What do you dislike about UJET? I don’t like that when I try to add another person to the call, like in a conference call, it gets stuck on a previously used area code and won’t let me dial internationally. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET improves call management and visibility, helping me work more efficiently and provide better service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KS kim michelle s. CSR Outsourcing/Offshoring Enterprise (\> 1000 emp.) 8/26/2025 "UJET IS GREAT" 5/5 What do you like best about UJET? Interesting things about UJET that I like, based on their recent developments, UJET is not just adding AI features here and there — it’s pushing toward orchestrating the entire CX using generative AI + real‑time data. Review collected by and hosted on G2.com. What do you dislike about UJET? Anything that UJET can improve is Platform Stability / Technical Glitches and Customization Limitations Occasional lag or latency during high volume periods or when handling many interactions. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? UJET addresses several key challenges faced by modern contact centers, delivering tangible benefits to both businesses and customers. UJET offers a unified platform that integrates voice, chat, SMS, and in-app support, ensuring a seamless omnichannel experience. Review collected by and hosted on G2.com. Show More 11/5/2025 Current UserValidated ReviewerSource: Organic JT Jacquilyn T. Customer Support Mid-Market (51-1000 emp.) 9/18/2025 "Been using ujet since I enter this company and it's been fantastic" 5/5 What do you like best about UJET? It has all the information of the caller and can easily find it. Review collected by and hosted on G2.com. What do you dislike about UJET? It sometimes freezes, but I guess it is because of the software update made to our PC. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? It is easy to use, when transferring to oter dept, we don't need to type in manually the phone number, we can easily choose the option we have in ujet and transfer it to the correct dept. Review collected by and hosted on G2.com. Show More 1/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RN Renato N. call center representatives Mid-Market (51-1000 emp.) 5/24/2024 "Feature-Rich, Easy Setup, But Needs Stability Improvements" 4.5/5 What do you like best about UJET? I like UJET because it gives me features where I can select the next status to transfer the call to the designated department. It's also easy and understandable to set up, which helps in managing my work schedule effectively. Review collected by and hosted on G2.com. What do you dislike about UJET? Sometimes it gets automatic log out for no reason. In making outbound calls, sometimes I receive an error message saying the number is invalid even if it is the usual number of the customer. It gives us confusion on both parties. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? I use UJET to manage my work schedule and easily transfer calls to the designated department. Review collected by and hosted on G2.com. Show More 1/19/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GR Genesis R. Call Center Representative Enterprise (\> 1000 emp.) 9/30/2025 "great experience" 5/5 What do you like best about UJET? UJET best for its user-friendly interface, seamless integrations with CRMs, robust omnichannel communication, and intelligent call routing capabilities Review collected by and hosted on G2.com. What do you dislike about UJET? Its cloud-based platform provides scalability, and the platform's focus on simplified agent workflows and actionable insights through powerful analytics helps enhance customer service efficiency and effectiveness. Review collected by and hosted on G2.com. What problems is UJET solving and how is that benefiting you? easy to access information Review collected by and hosted on G2.com. 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