The Tracker RMS platform is extremely user friendly and customizable. Most anything can be altered to fit your particular needs. Our company migrated from another ATS/CRM system (Bullhorn) and they made the transition seamless and guided us every step of the way. There is so much capability within their system to have the best data possible. Specifically, their reporting tool is incredibly robust and ideal for any admin. Along with having SO many incredible features, their support team is absolutely unparalleled. Especially coming from a big name CRM/ATS platform, the difference in personalized and genuine care is astounding. By far one of the best business decisions we have made. I could not recommend Tracker more. Review collected by and hosted on G2.com.

There are particular standard features that come with the Tracker system that are non-removable even if you do not use them, however this is a minor inconvenience. Even if there are issues or missing functionalities, the team is incredibly open to hearing about them and submitting them as suggestions for changes/additions to the platform. In fact, when we signed on in late 2019, they had just rolled out a new version with a ton of new features. Review collected by and hosted on G2.com.

User friendly and intuitive platform. Tracks everything automatically through email tracking. I like the shortlist feature and ability to drag a candidate through the process. Customer service is superior. Morgan and Courtney are exceptional both in regard to training and responsiveness to questions. Review collected by and hosted on G2.com.

It is cumbersome to send multiple attachments in one email. Review collected by and hosted on G2.com.

Quick response from my contact at Tracker. She is very helpful and knowledgeable. Review collected by and hosted on G2.com.

Currently all aspect of what we use are good. Review collected by and hosted on G2.com.

TrackerRMS is very easy to use, is customizable, and comes with a lot of tools out of the box (e.g. video interviewing, CRM functionality) that costs extra with other vendors. It does an excellent job of tracking activities and interactions with clients and candidates. Review collected by and hosted on G2.com.

While their customer support is friendly and responsive, technical issues can take longer than I would like to be resolved. At the same time, there are parts of the UI and the internal processes which are better suited to staffing firms than contingency/retainer companies. Review collected by and hosted on G2.com.

How easy it is to use and navigate from both a recruiting and a business development standpoint. By far the best service I have used. The support team is also very quick to answer any questions or fix any issues. Our HR also uses the product to track all communication with our current consultants and employees. Review collected by and hosted on G2.com.

There is nothing that I dislike to date. Review collected by and hosted on G2.com.

I have been using Tracker in my recruitment role for over ten years and have recently moved to the new platform, Evolution. The transition was faultless thanks to the support received from our Account Manager and the various online tutorials available. Evolution is extremely intuitive and has made my working day even easier thanks to the enhancements made. Very few clicks required from adding a Client to placing the Candidate and I love the fact that I can now create an 'agency CV' from within the job record in a matter of seconds! Review collected by and hosted on G2.com.

I honestly have no negatives, I can't rate TrackerRMS highly enough :) Review collected by and hosted on G2.com.

We were very happy with Tracker before the upgrade to Evolution, but the new platform has improved productivity no end. Lightening speeds and endless features have transformed the way in which we work. Our Account Manager goes above and beyond to ensure we are using the product to its fullest and the UK support team are very quick to respond if we ever need assistance. Review collected by and hosted on G2.com.

Nothing to dislike really. Any negatives I had with the system have all been addresses in Evolution. Review collected by and hosted on G2.com.

One of the best things about tracker is the integration. Specifically, the outlook add-in is a real time saver and encourages everyone to document. Another example is the chrome linked extender. This gives you the ability to create new candidates and client contacts with ease and then start tracking them....how many calls will it take to get this person on the phone....? Review collected by and hosted on G2.com.

I would like to see more automation around their campaign marketing features. Review collected by and hosted on G2.com.

What I like best about Tracker is the ability to add custom fields, which in turn can also be used in the report building function. Review collected by and hosted on G2.com.

A downside to Tracker is that custom fields that are located in both the candidate record and on the candidate's placement card are not able to be connected so that when either is updated the other automatically updates as well. Review collected by and hosted on G2.com.