# ToolWatch Reviews **Vendor:** AlignOps **Category:** [Tool Tracking Software](https://www.g2.com/categories/tool-tracking) **Average Rating:** 3.7/5.0 **Total Reviews:** 11 ## About ToolWatch AlignOps ToolWatch is a comprehensive construction asset management platform designed to help contractors, field teams, and warehouse managers efficiently track, manage, and optimize their tools, equipment, and materials. Built for the fast-paced demands of the construction and field service industries, ToolWatch delivers a real-time map view into asset location, usage, and availability—reducing loss, increasing productivity, and improving job site efficiency. Real-Time Asset Tracking – Gain complete visibility into your tools, equipment, and materials across multiple job sites, warehouses, and vehicles. Automated Inventory Management – Reduce manual tracking errors with automated stock level monitoring and streamlined material distribution. Equipment Utilization & Maintenance – Schedule routine maintenance, track usage data, and prevent downtime with proactive service alerts. Cloud-Based & Mobile Access – Manage assets from anywhere with easy-to-use mobile and web applications designed for field teams. Seamless Integrations – Connect with leading construction ERP, accounting, and project management systems to keep data synchronized. ## ToolWatch Pros & Cons **What users like:** - Users value the **streamlined inventory management** of ToolWatch, making tracking and charging out items effortless. (1 reviews) **What users dislike:** - Users face significant **assignment issues** with ToolWatch, struggling with bugs and a lack of user-friendly features. (1 reviews) - Users find **difficult navigation** in ToolWatch frustrating, often leading to wasted time and cumbersome manual adjustments. (1 reviews) - Users express frustration with the **high costs** of ToolWatch, feeling it hinders usability and leads to complications. (1 reviews) - Users struggle with a steep **learning curve** and find the software frustrating and overly complicated to navigate. (1 reviews) - Users express frustration over **limited customization** , as essential features require higher-tier payment and hinder productivity. (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Limited Mobile Functionality (1 reviews) - Poor Customer Support (1 reviews) ## ToolWatch Reviews ### 1. Most Frustrating Software I've ever Used **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about ToolWatch?** It brings light to items and where they are, makes charging out consumables pulled from stock easy and seemless. **What do you dislike about ToolWatch?** SO many things!!! For starters, they make this software anti user-friendly unless you are willing to pay an astronomical price!! Secondly the software barely functions half the time, leading to excessive down time, delayed projects, missing tools, inacurate counts due to not being able to enter them in real time because the software has different bugs and glitches. They dont even attempt to make changes to make things more user friendly. Unless you have the highest teir and pay them, you will have alot of troubles navigating their software, limited reports and such. My biggest issue, when and if you make a mistake on a transfer, you cant edit it, you cant delete it. You have to go in and manually adjust your inventory for each individual item and then make an entire new transfer. So now, your reports will look off, and you wasted 4 hours doing something that this company could EASILY change, by making admins able to edit things. Ive mentioned this issue to them multiple times but nothing has changed and they think that method they provided me is easy. I can not WAIT to find a different WMS to assist us. There has got to be better options out there. **What problems is ToolWatch solving and how is that benefiting you?** The only problem this software solves, is tracking of tools and charge out reports. Other than that this software is useless. **Official Response from Meg Zolnierowicz:** > Thank you for taking the time to share your experience. We're glad to hear that our system helps with visibility into items and simplifies charging out consumables. That said, we take your concerns seriously and appreciate the detailed feedback. We understand how important it is for software to be intuitive, reliable, and adaptable to your needs. Our team is continuously working on improvements, and user feedback like yours plays a key role in shaping updates and enhancements. If you're open to it, shoot me a note at Meg.zolnierowicz@alignops.com and I’ll loop in our support team to see how we can help. We want to ensure our product meets your needs and would love the opportunity to address your concerns. Thanks again for your candid feedback—we’re committed to making improvements and delivering the best experience possible. ### 2. Oversold and underdelivered **Rating:** 2.0/5.0 stars **Reviewed by:** Jenna K. | Construction Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about ToolWatch?** I like that it does provide some sort of communication line between the office staff (project managers & estimators) and the warehouse staff. I like that all of the tools, equipment and materials are customizable in terms of name, price, etc. Took a while to build out but it's nice to have our own data in there. **What do you dislike about ToolWatch?** I hate that it takes 4+ hours to sync with our ERP system, Sage300 and that integration is abysmal. In the demo we received, we were told this integration was flawless and would be improved upon. I do not like that in the 2+ years we have had ToolWatch, they have done no improvements (to my knowledge) on the desktop app which is what we primarily use. **What problems is ToolWatch solving and how is that benefiting you?** The main problem is that we wanted to eliminate paper tool requests. This has been solved, for the most part, but as most companies will report, communication can always be improved upon. **Official Response from Audrey Copeland:** > Hi Jenna, we appreciate your feedback about your experience with ToolWatch. Understanding your issues helps our team make the improvements we know you're asking for. Our team reached out to you to resolve the details you're having. Please let us know if you need additional assistance by emailing your customer success manager at customersuccess@toolwatch.com. We appreciate you as our customer. ### 3. TW! **Rating:** 4.5/5.0 stars **Reviewed by:** William W. | 88m, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about ToolWatch?** TW is easy to learn and thrive, even if coming in as a beginner. **What do you dislike about ToolWatch?** Not much to dislike but possibly could be more Mobile friendly for field employees. **What problems is ToolWatch solving and how is that benefiting you?** keeps tools/equipment organized by job and personnel, so a true number is known when it comes to inventory. **Official Response from Audrey Copeland:** > Hi William, thank you so much for taking the time to give your feedback. It makes our team happy when we know ToolWatch positively impacts your work life. We are actively working on improving our cloud platform for all customers and recently announced new features launched. You may read more about it on our blog at https://www.toolwatch.com/blog/go-beyond-your-current-capabilities-toolwatch-cloud. Feel free to reach out to your customer success manager anytime by emailing customersuccess@toolwatch.com. Keep the feedback coming. We appreciate you. ### 4. It's usefully but with some changes could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos V. | Yard warehouse supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about ToolWatch?** well probably one of the best things are you can use this system at your phone, ipad, computer. **What do you dislike about ToolWatch?** the app in phones and iPad loses so many options like in the computer system you have access. On the phone, I can't have access to the transaction history for the tools. on computer system, when I do purchase orders, when I finished the order I don't save the order because then I can't modify anything like prices and need to keep it as a draft order. will be good if when I update the prices that update for all (work orders, Material models, material browser). **What problems is ToolWatch solving and how is that benefiting you?** well is good to keep all together in one system. **Official Response from Troy Suttle:** > Thank you for the review Carlos! We're glad ToolWatch is working well for you overall, and we appreciate your input on how can make the platform even better. We've recently released some product improvements that might address some of the specific items you listed. I'll pass your feedback along to customer success team and product teams. ### 5. TWREVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** MARSHALL R. | \WAREHOUSE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about ToolWatch?** MUCH BETTER THAN WHAT WE WERE USING TO TRACK TOOLS **What do you dislike about ToolWatch?** SEARCH FUNCTION SHOULD BE IN THE HEADER **What problems is ToolWatch solving and how is that benefiting you?** REALTIME TRACKNG **Official Response from Audrey Copeland:** > Hello Marshall, Thank you for taking the time to share your review with others on G2. We recently updated our search functionality to make it easier for you to find what you're looking for. If you have additional questions regarding that feature, don't hesitate to contact your customer success manager at customersuccess@toolwatch.com, and they will be happy to assist you. We also have weekly demonstrations for new features available in ToolWatch's Cloud platform. Feel free to register for one of those to learn more: https://learn.toolwatch.com/courses/toolwatch-cloud-overview-qa-master. ### 6. Level MB **Rating:** 5.0/5.0 stars **Reviewed by:** Bill T. | Facilities Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about ToolWatch?** TW is easy to get started and can grow as the company grows **What do you dislike about ToolWatch?** Not much to dislike. There is a lot of capability and just have to figure out what works for your company **Recommendations to others considering ToolWatch:** TW is feature rich but also easy to implement and training/Support is top notch. **What problems is ToolWatch solving and how is that benefiting you?** We had no idea what tools and assets we had and at what job site. We were buying tools we did not need. We now know where things are and are saving money and time searching for tools and buying tools we don't need. ### 7. Best in checking efficiency of machine and manage tools in civil project. **Rating:** 5.0/5.0 stars **Reviewed by:** Tonny W. | Civil Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about ToolWatch?** It has help me check on the efficiency of the tool before engaging it for work.it has also help me manage the materials and therefore all materials are used effectively. It has helped control the misuse of materials. **What do you dislike about ToolWatch?** So far there is no dislike since I started using it. **Recommendations to others considering ToolWatch:** Since it is easy to manage, track and ensure proper utilization of material it is the best for project work. **What problems is ToolWatch solving and how is that benefiting you?** It has enhanced proper material utilization hence less wastage and little loss,it has made it easy to manage and check on the efficiency of machines before exposing to work. ### 8. ToolWatch Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about ToolWatch?** ToolWatch Enterprise improves the management of tools and equipment. All tools in the system are tracked so no need of tracking missing tools. **What do you dislike about ToolWatch?** So far I don't have any issues with the software. It is quite expensive. **Recommendations to others considering ToolWatch:** I highly recommend the use of ToolWatch Enterprise software since it improves management of tools in an organization without compromising on their gains. **What problems is ToolWatch solving and how is that benefiting you?** I use ToolWatch Enterprise for easy management of tools and equipment in our industry. So far our tools have been managed efficiently without compromising our gains. ### 9. Review of ToolWatch **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about ToolWatch?** I like that it is cloud based, which allows me to access my information anywhere I go. the smartphone app has really made it very easy to keep track of all my information. **What do you dislike about ToolWatch?** Like any other platform, things can be tedious and finicky. It is still a somewhat new service, so that is to be expected. Other than that there is not too much to complain about. **Recommendations to others considering ToolWatch:** Use there customer support when setting up. **What problems is ToolWatch solving and how is that benefiting you?** I don't know if any problems have been solved, but rather things have been facilitated. It makes Managing a million times easier. ### 10. ToolWatch newish user review. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Manufacturing Department Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2015 **What do you like best about ToolWatch?** The reporting features are easy to read, and explain everything I need to know. The job audit process using the count inventory allows for immediate feedback and can let the auditor know exactly what is going on while performing his tasks **What do you dislike about ToolWatch?** Our biggest issue is the syncing, but it the scheme of things it is small. It's more an annoyance than anything. **Recommendations to others considering ToolWatch:** Go to Denver and take the course. There's no better way to learn how to use this software. **What problems is ToolWatch solving and how is that benefiting you?** We are keeping better tabs on where our tools are, and how long they are on a site for. It has allowed us to recognize what tools should be a standard on a jobsite, and what tools really only need to be there for a short duration. ### 11. Great program that is easy to learn and has good online training support **Rating:** 4.5/5.0 stars **Reviewed by:** Rawlin L. | Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2015 **What do you like best about ToolWatch?** Access from any location or PC is great. The platform is easy to use and offers many layers of tracking for materials and equipment. Basic set up is easy and straightforward in order to get your inventory tracking up and running. I look forward to growing within the program to the many built in modules like purchasing and billing. I recommend the online training resource for anyone using the program on a regular basis. The training videos are simple and to the point and are easily selected to focus on only what you need to learn as you work within the program. **What do you dislike about ToolWatch?** The syncing to the cloud is a bit inconsistent. There have been times that inventory transactions have been processed but don't show up on reporting until manually syncing with the cloud data source. I would consider this a manageable challenge and if you are working with your inventory regularly you will notice any issues right away and they are easily fixed by the manual syncing feature. **What problems is ToolWatch solving and how is that benefiting you?** Tracking multiple locations has been a challenge for or organization. Tool Watch allows us to keep minute to minute tracking for as many different locations, divisions and employees as we want. Program setup I found is highly flexible and can be designed to a very company specific organization tree. ## ToolWatch Discussions - [What is ToolWatch used for?](https://www.g2.com/discussions/what-is-toolwatch-used-for) - [View ToolWatch pricing details and edition comparison](https://www.g2.com/products/toolwatch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A47%3A39+-0500&secure%5Bsession_id%5D=f990852f-6737-40f0-8a14-ed7a26ffdad9&secure%5Btoken%5D=f71e57438a02d189c53a340b78fce81dde09f475ee3e286895333916d343915f&format=llm_user) ## ToolWatch Integrations - [CMiC Platform](https://www.g2.com/products/cmic-platform/reviews) - [Computer Guidance Corp](https://www.g2.com/products/computer-guidance-corp/reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Sage 100 Contractor](https://www.g2.com/products/sage-100-contractor/reviews) - [Sage 300 Construction and Real Estate](https://www.g2.com/products/sage-300-construction-and-real-estate/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [ViewPoint](https://www.g2.com/products/dxo-viewpoint/reviews) ## ToolWatch Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Check In/Out** - Due Date Assignment - Barcode Check In/Check Out - Tool Reservation Portal - Mobile App with Scanner **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Tool Tracking** - Tool Info Tracking - Maintenance Schedule Tracking - Custom Tool Info Fields **Agentic AI - Asset Tracking** - Natural Language Interaction ## Top ToolWatch Alternatives - [EZO](https://www.g2.com/products/ezo/reviews) - 4.4/5.0 (386 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,850 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (2,948 reviews)