ThunderTix Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use with ThunderTix, enjoying seamless organization and responsive customer support. (3 mentions)

Users commend the extremely helpful customer support of ThunderTix, making the experience enjoyable and community-driven. (3 mentions)

Users praise ThunderTix for their lightning fast response time, ensuring seamless support and community engagement. (3 mentions)

Users rave about ThunderTix's exceptional customer support, citing quick responses and personalized assistance throughout their experience. (2 mentions)

Users praise ThunderTix for its efficiency, making event organization seamless and user-friendly for both organizers and buyers. (2 mentions)

Users mention that ThunderTix is expensive, with additional setup charges making it less affordable overall. (1 mentions)

Users find the high fees including setup charges to be a drawback compared to other services. (1 mentions)

Users find the learning curve challenging, but the system becomes intuitive once understood. (1 mentions)

Users find the learning difficulty a bit challenging initially, but it becomes intuitive over time. (1 mentions)

Users desire more customization options for seating charts in ThunderTix to enhance their event management experience. (1 mentions)

5 Pros or Advantages of ThunderTix

1. Ease of Use

Users love the ease of use with ThunderTix, enjoying seamless organization and responsive customer support.

See 3 mentions

See Related User Reviews

Justice P.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Interface and Outstanding Support Team"

What do you like about ThunderTix?

The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet.

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

2. Helpful

Users commend the extremely helpful customer support of ThunderTix, making the experience enjoyable and community-driven.

See 3 mentions

See Related User Reviews

Justice P.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Interface and Outstanding Support Team"

What do you like about ThunderTix?

The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet.

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

3. Response Time

Users praise ThunderTix for their lightning fast response time, ensuring seamless support and community engagement.

See 3 mentions

See Related User Reviews

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

John S.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix is great"

What do you like about ThunderTix?

The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup

4. Customer Support

Users rave about ThunderTix's exceptional customer support, citing quick responses and personalized assistance throughout their experience.

See 2 mentions

See Related User Reviews

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

John S.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix is great"

What do you like about ThunderTix?

The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup

5. Efficiency

Users praise ThunderTix for its efficiency, making event organization seamless and user-friendly for both organizers and buyers.

See 2 mentions

See Related User Reviews

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

Users desire more customization options for seating charts in ThunderTix to enhance their event management experience.

See 1 mentions

See Related User Reviews

Justice P.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Interface and Outstanding Support Team"

What do you dislike about ThunderTix?

It's hard for me to think of something I dislike about Thundertix. I guess I wish I could edit the Seating charts myself, and make changes.

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Alan E.

Director of Sponsorships and Events

Sports

Small-Business (50 or fewer emp.)

12/4/2015

"ThunderTix - The Most Versatile, User-Friendly, and Data Accessible On-Line Ticket System Around"

4.5/5

What do you like best about ThunderTix?

In researching and using on-line ticketing systems, ThunderTix stands out above the crowd because of its ease of use, flexibility in venue adaptability, data reporting, and remarkable tech support. ThunderTix is one of the few on-line ticketing resources who listens to the advice of its users, and responds with new tools and solutions to common hurdles that come with major event planning.

Their stellar tech services staff is always around to supply personalized solutions that make the face of our venue a simple and painless process. ThunderTix has allowed us to increase our on-line sales from 12% to 70% in three years with the ability to adjust to our guest's needs.

Thank you! Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

At first, ThunderTix was a one-size-fits-all solution that was like every other General Admission On-Line ticketing solution...but because of their personalized tech support system, ThunderTix has grown into a standout solution that is consumer turn-key, and a business adaptable tool. Review collected by and hosted on G2.com.

Recommendations to others considering ThunderTix:

Research what your guests need to make their interface as simple as possible, and be honest with the ThunderTix Team of what solutions are possible, and they will come up with ideas for activation that are time tested and rigorous. Review collected by and hosted on G2.com.

What problems is ThunderTix solving and how is that benefiting you?

In a venue that is 9-1/2 times the size of a football field, the seating opportunities are 9-1/2 times the size of a normal sporting event with reserved seating and guest services centered businesses. ThunderTix has listened to our challenges, and helped us come to solutions that allows our attraction the opportunity to grow to fill its size while giving turn key access with a vibrant system for data collection. Review collected by and hosted on G2.com.

Chris L.

Financial Analyst

Automotive

Mid-Market (51-1000 emp.)

3/25/2016

"Using Thundertix as a small business has been a great experience"

4/5

What do you like best about ThunderTix?

Lower price than all the competition. Easy to use webpage. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

Some minor quirks which our primary users have run into, but overall it's a very usable website and our staff has been happy with the services provided. Review collected by and hosted on G2.com.

Response from Stacy Chapman of ThunderTix

edit

Hi Chris, we'd love to learn more about some of the "minor quirks" you mentioned in your review. Even if they seem minor to you, I'm sure that other organizations similar to yours would feel similarly about items you feel could use improvement. Often it's those small nuisances that don't get reported and those may just be the easiest for our programming team to fix.

We pride ourselves on developing a software as a tool that truly helps small businesses become more efficient while saving money at the same time. If you have an opportunity, please email our support team this week to help us better understand what aspects of the system you feel could most benefit your organization. Alternatively, you can call me directly any time. Thank you for your help and guidance to make ThunderTix even better as an affordable ticketing software for small businesses!

Verified User in Entertainment

Small-Business (50 or fewer emp.)

3/28/2016

"Great Customer Service"

4.5/5

What do you like best about ThunderTix?

They listen and respond to any issues. They are constantly trying to improve their program. I find it fairly user friendly and intuitive. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

There are definitely some features missing. You can't split payment between cash and credit card in one transaction, and the public can't buy tickets within an hour before show time. Review collected by and hosted on G2.com.

Recommendations to others considering ThunderTix:

I recommend this product. We have thousands of customers a year and this does the job. If you are a very large organization I do not recommend this as you can't export large data quantities without calling headquarters. Review collected by and hosted on G2.com.

What problems is ThunderTix solving and how is that benefiting you?

This is how we process all of our ticket sales. It has replaced our box office register which is a huge help. It has really streamlined things. Review collected by and hosted on G2.com.

Verified User in Fine Art

Small-Business (50 or fewer emp.)

3/25/2016

"ThunderTix"

4/5

What do you like best about ThunderTix?

It is an easy program to use and has many useful features Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

When selling tickets to the same customer but in different sections, it is necessary to do separate transactions for each section.

Blocked seats show as available even though they are not for sale. When a show is getting close to sold out this is very misleading for customers, and for admin as well. Review collected by and hosted on G2.com.

Recommendations to others considering ThunderTix:

I don't have much experience with ThunderTix customer service but am pleased with my experience. Review collected by and hosted on G2.com.

What problems is ThunderTix solving and how is that benefiting you?

I appreciate being able to see how many seats are available for each performance. We are able to sell packages and raffle tickets through Thundertix as well. Review collected by and hosted on G2.com.

Response from Stacy Chapman of ThunderTix

edit

We absolutely agree that blocking seating is much more complicated than it should be. Our team is planning on making significant improvements to the reserved seating experience in the coming months to both simply the process and make it less confusing at the same time. From blocking seats, to pricing seats/sections and reducing clicks for everything.

We appreciate your honest feedback and hope that you'll agree that our plans for improvement to those processes save time and effort when they are launched.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

3/24/2016

"ThunderTix for Restaurants"

4/5

What do you like best about ThunderTix?

ThunderTix lets me sell tickets to wine dinners at my restaurants. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

Some guests do not like buying tickets instead of making reservations. It also is a third party that links from my site, which is not the best. Review collected by and hosted on G2.com.

Verified User in Performing Arts

Small-Business (50 or fewer emp.)

3/29/2016

"Great DIY platform"

3.5/5

What do you like best about ThunderTix?

Their rates are affordable and the platform is pretty flexible for various show needs. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

It would be fantastic if tickets could be scanned via camera on an iPhone/ipad/other smartphone. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

2/3/2016

"Sticking with Thunder Tix"

4/5

What do you like best about ThunderTix?

They have adapted the program to our unique needs. You get a live person when calling in for help. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

Somewhat cumbersome click throughs to exchange tickets. We have so many events on one day that the view can be challenging. Review collected by and hosted on G2.com.