The ability to be a ticketing software for multiple venues, styles, capacities, and price points. Review collected by and hosted on G2.com.

The lack of quality in details. Although not earth-shattering type problems, there are many little things that could be improved. Very minor things but things nonetheless. Doesn't seem like there is the time or labor available to take care of the little things, especially when there are so many unique uses of ThunderTix. There is the Request a Feature part of the site, but it's really tough to be heard or seen there. Review collected by and hosted on G2.com.

I like how easy it is to find tickets for any event you are looking for. Other platforms take you through multiple, confusing steps to get to the tickets you want to buy. But ThunderTix makes it extremely easy to find the tickets you want for whichever event you are looking for. They make it easy buy the tickets with relatively easy payment processing. They also make the ticket confirmation easily accessible and printable, which is great for our patrons who are not as proficient with technology. Review collected by and hosted on G2.com.

I dislike that I cannot set different pricing for different seats. For instance: some seats as general admission and some seats as reserved seating. This would be extremely helpful for some of our events. We often have sponsors or donors who help fund events at our venue, and it would be nice to be able to give them certain reserved seats, while also selling general admission seating. Review collected by and hosted on G2.com.

We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone. Review collected by and hosted on G2.com.

There is nothing we dislike about ThunderTix. We have been overwhelmingly pleased from the beginning. Review collected by and hosted on G2.com.

The best thing is that the customer service is highly responsive to us, even on weekends, not that we require them a lot - but when we do, they're there. The next best thing is that the system is easy to use, and they listen to suggestions that might make it better. I get all the information I need from Thundertix (I'm an IT guy for my day job) which is key to understanding the realities of your business. Going with your gut is one thing, but if you do, you have to inform it with numbers first and Thundertix allows that. Another crucial thing is that their pricing model is a tiered flat fee pricing system, so your cost depends on the volume of tickets you sell. Since we're not supported by a corporation or someone with money, cash flow is always an important issue for us and Thundertix helps us control our costs. Review collected by and hosted on G2.com.

Sometimes changes are made to the program that we don't anticipate, so it causes a little disruption, mainly to our ticket-selling partners. Would be good to have some advance notice, but the changes are incremental and not hard to figure out. Review collected by and hosted on G2.com.

I like being able to see how many seats are available for performances, and admin notes are helpful too. Review collected by and hosted on G2.com.

When selling tickets to one customer in different sections, you must do two or more separate transactions. This is especially annoying when a show is close to being sold out, as there are often single tickets spread out among the sections.

Blocked seats are shown as available even though they are not for sale, and this is misleading to customers, creating difficult situations when they are unable to purchase seats that they think are available. Review collected by and hosted on G2.com.

I like the fact that the tickets are printed with the purchaser's name on them. Also it's great to be able to run the charges directly through the program. I wasn't able to do that with the Ticketmaster program I used at the Asheville Symphony. I have found ThunderTix to be very user friendly and I enjoy using it. Review collected by and hosted on G2.com.

Often customers call because they're having trouble ordering online. And of course, the seats they've selected are "on hold" and I can't do anything for them for seven minutes. All I can do at that point is take their number and call them back. Another issue I have is that if someone wants to purchase two seats on the same row that are not side by side, I get an error message. ThunderTix says the seats have been "modified" and I need to make another selection. I've gotten around this by doing separate transactions for each seat. This has happened more than once. Review collected by and hosted on G2.com.

Thundertix is easy to set up, allows me to control any fees that are visible to my guests, and integrates well with my websites. I like my flexibility in avoiding processing fees but also my ability to add service fees as needed. Review collected by and hosted on G2.com.

I wish I was able to customize the landing page a little bit more and make it feel like it was more part of my brand. When my guests use ThunderTix, they are very clearly leaving my organization and being rerouted to a third party, I would like to make this less obvious. Review collected by and hosted on G2.com.

Being able to organize different prices for different tours. Being able to exchange tickets from one day to another with considerable ease. Review collected by and hosted on G2.com.

Not being able to have all months available for purchase at once. There's also been some issues with credit card zip codes not matching up with what customers put into the system and so we're forced to bypass the issue by skipping filling out the credit card address information. Review collected by and hosted on G2.com.

From the very first contact with ThunderTix over the phone, I knew I had found the right ticketing system for our choir. Every question was answered confidently. Details of the system were explained in very understandable laymen terms. Limitations of the ticketing system were offered honestly with explanations of how to overcome them. After deciding on ThunderTix, I was walked through the steps of set-up quickly and easily. The choir's performance ticket system was launched within a few short days! I have not had one issue with any sales to date. I also really appreciate the fact that ThunderTix understands nonprofit organizations and includes an option for donations. Love it! Review collected by and hosted on G2.com.

The only addition I would suggest is a way for a group of individual attendees to purchase blocked seats with a code. That would just be "icing on the cake", though. There's nothing I don't like. Review collected by and hosted on G2.com.

The price has proven to be unbeatable whenever competitors call. We love the monthly cost and the fact that we can keep whatever we choose the online fee to be. Review collected by and hosted on G2.com.

Everything is moving to a mobile platform nowadays, and it seems like ThunderTix hasn't been able to keep up. The mobile view for buying tickets isn't exactly user friendly and we get calls OFTEN of people struggling to purchase their tickets. Review collected by and hosted on G2.com.