--- title: ThunderTix Reviews meta\_title: 'ThunderTix Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how ThunderTix works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### ThunderTix Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of ThunderTix, finding it user-friendly and supported by a helpful team. [(3 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503928&qs=pros-and-cons#reviews) Users rave about the **extremely helpful support team** of ThunderTix, providing quick and valuable assistance. [(3 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503617&qs=pros-and-cons#reviews) Users praise the **lightning fast response time** of ThunderTix, ensuring prompt support and a smooth experience. [(3 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503813&qs=pros-and-cons#reviews) Users commend ThunderTix for its **exceptional customer support** , providing prompt assistance and fostering a supportive community. [(2 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503557&qs=pros-and-cons#reviews) Users commend the **efficiency** of ThunderTix, making event organization and ticketing a seamless experience for all. [(2 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504231&qs=pros-and-cons#reviews) Users note that ThunderTix is **expensive** , especially with additional setup charges impacting overall affordability. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2024007&qs=pros-and-cons#reviews) Users note the **high fees** associated with ThunderTix, especially due to extra setup charges. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504148&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , but once mastered, ThunderTix becomes intuitive and user-friendly. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503786&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , but once mastered, the features become intuitive and user-friendly. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503503&qs=pros-and-cons#reviews) Users wish for more **customization options** , particularly the ability to edit seating charts independently. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2430173&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ThunderTix ##### 1. Ease of Use Users love the **ease of use** of ThunderTix, finding it user-friendly and supported by a helpful team. [ See 3 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503928&qs=pros-and-cons#reviews) See Related User Reviews ![Justice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice P.") JP Justice P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Interface and Outstanding Support Team" What do you like about ThunderTix? The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet. LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ##### 2. Helpful Users rave about the **extremely helpful support team** of ThunderTix, providing quick and valuable assistance. [ See 3 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503617&qs=pros-and-cons#reviews) See Related User Reviews ![Justice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice P.") JP Justice P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Interface and Outstanding Support Team" What do you like about ThunderTix? The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet. LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ##### 3. Response Time Users praise the **lightning fast response time** of ThunderTix, ensuring prompt support and a smooth experience. [ See 3 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503813&qs=pros-and-cons#reviews) See Related User Reviews LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you like about ThunderTix? The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup ##### 4. Customer Support Users commend ThunderTix for its **exceptional customer support** , providing prompt assistance and fostering a supportive community. [ See 2 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503557&qs=pros-and-cons#reviews) See Related User Reviews LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you like about ThunderTix? The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup ##### 5. Efficiency Users commend the **efficiency** of ThunderTix, making event organization and ticketing a seamless experience for all. [ See 2 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504231&qs=pros-and-cons#reviews) See Related User Reviews LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you like about ThunderTix? The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup ### 5 Cons or Disadvantages of ThunderTix ##### 1. Expensive Users note that ThunderTix is **expensive** , especially with additional setup charges impacting overall affordability. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2024007&qs=pros-and-cons#reviews) See Related User Reviews ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you dislike about ThunderTix? It's not cheap, but I think it's competitive with other services. There are additional charges for setup. ##### 2. High Fees Users note the **high fees** associated with ThunderTix, especially due to extra setup charges. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504148&qs=pros-and-cons#reviews) See Related User Reviews ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you dislike about ThunderTix? It's not cheap, but I think it's competitive with other services. There are additional charges for setup. ##### 3. Learning Curve Users find the **learning curve challenging** , but once mastered, ThunderTix becomes intuitive and user-friendly. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503786&qs=pros-and-cons#reviews) See Related User Reviews MB Monica B. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is easy to use and will make your life easier" What do you dislike about ThunderTix? It was a little hard to figure out how to use all of the various features, but once you catch on it's really intuitive. ##### 4. Learning Difficulty Users find the **learning curve challenging** , but once mastered, the features become intuitive and user-friendly. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503503&qs=pros-and-cons#reviews) See Related User Reviews MB Monica B. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is easy to use and will make your life easier" What do you dislike about ThunderTix? It was a little hard to figure out how to use all of the various features, but once you catch on it's really intuitive. ##### 5. Limited Customization Users wish for more **customization options** , particularly the ability to edit seating charts independently. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2430173&qs=pros-and-cons#reviews) See Related User Reviews ![Justice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice P.") JP Justice P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Interface and Outstanding Support Team" What do you dislike about ThunderTix? It's hard for me to think of something I dislike about Thundertix. I guess I wish I could edit the Seating charts myself, and make changes. ![Johnson F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnson F.") JF Johnson F. Owner Small-Business (50 or fewer emp.) 2/8/2022 "Very responsive and extremely helpful" 5/5 What do you like best about ThunderTix? I was in a rush to get my event up and running, and I needed a seating chart made. They were fast and efficient, and answered all questions quickly. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? There is very little to dislike. The interface is a bit utilitarian, so it takes some clicking around to find everything. But features are great. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? I needed a reliable site, with the option for multiple seating charts stored under my profile. They have so much customization compared to other more basic options Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Todd D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd D.") TD Todd D. President Small-Business (50 or fewer emp.) 9/23/2021 "Significantly better than the 2 other online ticketing companies we dealt with in the past." 4.5/5 What do you like best about ThunderTix? One is that we pay per ticket used and are not obliged to process tickets thru Thundertix. I like that it is pretty easy to use and set up. I like that we can at a reasonable price and easily market to ticket buyers before and after the event. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? Sometimes the learning curve can be a little obtuse, and support questions get misinterpreted before we figure it out. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Going all online for most events, charging taxes where needed, and selling products to ticket buyers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Clarke W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarke W.") CW Clarke W. Manager Small-Business (50 or fewer emp.) 2/23/2022 "Ease of use and online support was excellent" 5/5 What do you like best about ThunderTix? Ticketing, Sales, and Customer Support for Events. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? They were converting reservations and how they were billed. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? I do not have any problems with Thunder Tix. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Steve W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve W.") SW Steve W. Business Manager 6/16/2021 "Bull Riding Reserved Seating Success" 5/5 What do you like best about ThunderTix? Customer Support getting setup and getting our venue seats created was excellent. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? It's not free :). Really not much to dislike, very straightforward Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Covid required a reserved seating upgrade due to our inability to hire staff to manage our bull riding events twice a week. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Small-Business (50 or fewer emp.) 4/5/2021 "Very user friendly for ThunderTix Users and Customers!" 5/5 What do you like best about ThunderTix? The navigation is laid out nicely and easy to find things. The ThunderTix Support Team provides A++ customer service! The migration from Vendini to ThunderTix went very well! Review collected by and hosted on G2.com. What do you dislike about ThunderTix? The email marketing feature...it is so basic. We loved the email marketing/campaign feature in Vendini. The process to pull our events in for the weekly newsletter was seamless and easy to use. We hope TT will enhance the marketing feature in the future. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Merging duplicate customer records, import history gets wiped out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YM ysavel m. Executive Pastor 4/18/2021 "Simple and Timely" 5/5 What do you like best about ThunderTix? The app's ease of use for members and administration Review collected by and hosted on G2.com. What do you dislike about ThunderTix? Nothing comes to mind. ThunderTix is great app Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? The ease for our members to reserve seats 24/7 Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ben B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben B.") BB Ben B. Small-Business (50 or fewer emp.) 5/27/2020 "Great experience with ThunderTix, especially the automated social distancing function!" 4.5/5 What do you like best about ThunderTix? Ease of social distancing in our auditorium Review collected by and hosted on G2.com. What do you dislike about ThunderTix? Dashboard could be a little more intuitive or aesthetically pleasing Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Allowing us to open our venue (church) and regulate attendance while automatically adjusting our capacity for social distancing protocols Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MR Melanie R. Small-Business (50 or fewer emp.) 12/23/2019 "User Friendly and Great Support" 5/5 What do you like best about ThunderTix? Thundertix has fantastic support, is very intuitive and is easy for our customers to navigate. I like that some of my colleague in town use the service as well so we are able to talk with one another when we have questions. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? As a Canadian I dislike that my invoices show up in American dollars and so I only see the actual price once payment hits my account. Review collected by and hosted on G2.com. Recommendations to others considering ThunderTix: ThunderTix has an online support team second to none. They have a feature request system that allows you not only to make suggestions for improvements to the software but you are able to read other users' requests and vote on the ones you also want to see happen. In my experience, sometimes you start using a program and it doesn't work how you want it to and you think 'this is a drag' - but with ThunderTix their team will actually take in your feedback and the changes you want to see will happen! ThunderTix has given us an amazing tool to work with and by using the collective knowledge and experience of their users - Thundertix is constantly striving to improve. I have had a few instances where the perimeters of the software did not allow me to get a report in the time frame I needed. I sent a quick support request in and got an answer and a fix within 1 business day. It was awesome. With ThunderTix I feel like I have an additional staff member taking care of all that 'tech' stuff I'm still learning about. You will not be disappointed. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? We used to do internal gift certificates but are now able to do them through Thundertix which makes tracking so much easier. We are also able to add a donation option on check out which has helped us raise thousands of dollars in extra income in the first 2 years of implementation alone. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CK Cailin K. Visitors Services Representative Mid-Market (51-1000 emp.) 11/8/2019 "Quick and simple sales & check-ins!" 4.5/5 What do you like best about ThunderTix? ThunderTix makes our daily tours easy to sell, check in, and keep track of our guests across several computers and locations. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? It is a little convoluted, and I wish the calendar view was more intuitive. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? We have at least four locations that utilize TT and when changes are made at one place, they show immediately at others. It makes updates and additions very easy to track. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jenny H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny H.") JH Jenny H. Small-Business (50 or fewer emp.) 3/24/2016 "I have had a pretty good experience with Thundertix, overall. However some changes should be made." 3/5 What do you like best about ThunderTix? I like that I can constantly change and update my event as needed. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? I don't enjoy the fact that you can't sell tickets in pairs or groups or tables, and then have the tickets sold to correspond with that. We wanted to sell tickets at 1 at full price, 2 at a discounted price (by percentage). And thundertix doesn't allow that at all. We had to work around that by creating a new ticket type that was 2 tickets for a certain price (which was a discounted price off buying 2 tickets at full price). Then because we were selling "1" ticket (even though it admitted 2 people, we had to count by hand our capacity and head count. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? We're trying to sell tickets to our big events that accommodate 400-500 people. We've noticed that thundertix is very efficient at reading between our wordpress website. We haven't had any technology problems with thundertix. But we would like to see some improvements on types of tickets and discounts. Review collected by and hosted on G2.com. Show More Response from Stacy Chapman of ThunderTix [Editedit](https://www.g2.com/survey_responses/thundertix-review-110716/official_response/edit) Thanks so much for your great feedback! We have plans in the coming months to make significant improvements to both reserved seating and coupons. You mentioned the work-around for selling two tickets at a discounted price. You could also try creating a coupon code that is only valid if at least 2 tickets are being purchased. You can then advertise the code for patrons to use when they are buying 2 tickets which would still issue two separate tickets in the software and also manage the event capacity. Similarly, you could create a discount code that is only valid for a table (i.e. 8-10 people). Again, patrons could still reserve 8 or 10 separate tickets and your inventory is seamlessly managed while still offering the tickets at the discount you desire. We'd love to talk to you about this option for future events! 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