ThunderTix Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use with ThunderTix, enjoying seamless organization and responsive customer support. (3 mentions)

Users commend the extremely helpful customer support of ThunderTix, making the experience enjoyable and community-driven. (3 mentions)

Users praise ThunderTix for their lightning fast response time, ensuring seamless support and community engagement. (3 mentions)

Users rave about ThunderTix's exceptional customer support, citing quick responses and personalized assistance throughout their experience. (2 mentions)

Users praise ThunderTix for its efficiency, making event organization seamless and user-friendly for both organizers and buyers. (2 mentions)

Users mention that ThunderTix is expensive, with additional setup charges making it less affordable overall. (1 mentions)

Users find the high fees including setup charges to be a drawback compared to other services. (1 mentions)

Users find the learning curve challenging, but the system becomes intuitive once understood. (1 mentions)

Users find the learning difficulty a bit challenging initially, but it becomes intuitive over time. (1 mentions)

Users desire more customization options for seating charts in ThunderTix to enhance their event management experience. (1 mentions)

5 Pros or Advantages of ThunderTix

1. Ease of Use

Users love the ease of use with ThunderTix, enjoying seamless organization and responsive customer support.

See 3 mentions

See Related User Reviews

Justice P.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Interface and Outstanding Support Team"

What do you like about ThunderTix?

The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet.

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

2. Helpful

Users commend the extremely helpful customer support of ThunderTix, making the experience enjoyable and community-driven.

See 3 mentions

See Related User Reviews

Justice P.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Interface and Outstanding Support Team"

What do you like about ThunderTix?

The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet.

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

3. Response Time

Users praise ThunderTix for their lightning fast response time, ensuring seamless support and community engagement.

See 3 mentions

See Related User Reviews

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

John S.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix is great"

What do you like about ThunderTix?

The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup

4. Customer Support

Users rave about ThunderTix's exceptional customer support, citing quick responses and personalized assistance throughout their experience.

See 2 mentions

See Related User Reviews

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

What do you like about ThunderTix?

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch

John S.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix is great"

What do you like about ThunderTix?

The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup

5. Efficiency

Users praise ThunderTix for its efficiency, making event organization seamless and user-friendly for both organizers and buyers.

See 2 mentions

See Related User Reviews

Liora W.

Small-Business (50 or fewer emp.)

5.0/5

"ThunderTix Makes My Job Easier!"

Users desire more customization options for seating charts in ThunderTix to enhance their event management experience.

See 1 mentions

See Related User Reviews

Justice P.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Interface and Outstanding Support Team"

What do you dislike about ThunderTix?

It's hard for me to think of something I dislike about Thundertix. I guess I wish I could edit the Seating charts myself, and make changes.

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Johnson F.

Owner

Small-Business (50 or fewer emp.)

2/8/2022

"Very responsive and extremely helpful"

5/5

What do you like best about ThunderTix?

I was in a rush to get my event up and running, and I needed a seating chart made. They were fast and efficient, and answered all questions quickly. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

There is very little to dislike. The interface is a bit utilitarian, so it takes some clicking around to find everything. But features are great. Review collected by and hosted on G2.com.

Todd D.

President

Small-Business (50 or fewer emp.)

9/23/2021

"Significantly better than the 2 other online ticketing companies we dealt with in the past."

4.5/5

What do you like best about ThunderTix?

One is that we pay per ticket used and are not obliged to process tickets thru Thundertix. I like that it is pretty easy to use and set up. I like that we can at a reasonable price and easily market to ticket buyers before and after the event. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

Sometimes the learning curve can be a little obtuse, and support questions get misinterpreted before we figure it out. Review collected by and hosted on G2.com.

Clarke W.

Manager

Small-Business (50 or fewer emp.)

2/23/2022

"Ease of use and online support was excellent"

5/5

What do you like best about ThunderTix?

Ticketing, Sales, and Customer Support for Events. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

They were converting reservations and how they were billed. Review collected by and hosted on G2.com.

Steve W.

Business Manager

6/16/2021

"Bull Riding Reserved Seating Success"

5/5

What do you like best about ThunderTix?

Customer Support getting setup and getting our venue seats created was excellent. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

It's not free :). Really not much to dislike, very straightforward Review collected by and hosted on G2.com.

Verified User in Music

Small-Business (50 or fewer emp.)

4/5/2021

"Very user friendly for ThunderTix Users and Customers!"

5/5

What do you like best about ThunderTix?

The navigation is laid out nicely and easy to find things. The ThunderTix Support Team provides A++ customer service! The migration from Vendini to ThunderTix went very well! Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

The email marketing feature...it is so basic. We loved the email marketing/campaign feature in Vendini. The process to pull our events in for the weekly newsletter was seamless and easy to use. We hope TT will enhance the marketing feature in the future. Review collected by and hosted on G2.com.

ysavel m.

Executive Pastor

4/18/2021

"Simple and Timely"

5/5

What do you like best about ThunderTix?

The app's ease of use for members and administration Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

Nothing comes to mind. ThunderTix is great app Review collected by and hosted on G2.com.

Ben B.

Small-Business (50 or fewer emp.)

5/27/2020

"Great experience with ThunderTix, especially the automated social distancing function!"

4.5/5

What do you like best about ThunderTix?

Ease of social distancing in our auditorium Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

Dashboard could be a little more intuitive or aesthetically pleasing Review collected by and hosted on G2.com.

Melanie R.

Operations Manager

Small-Business (50 or fewer emp.)

12/23/2019

"User Friendly and Great Support"

5/5

What do you like best about ThunderTix?

Thundertix has fantastic support, is very intuitive and is easy for our customers to navigate. I like that some of my colleague in town use the service as well so we are able to talk with one another when we have questions. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

As a Canadian I dislike that my invoices show up in American dollars and so I only see the actual price once payment hits my account. Review collected by and hosted on G2.com.

Recommendations to others considering ThunderTix:

ThunderTix has an online support team second to none. They have a feature request system that allows you not only to make suggestions for improvements to the software but you are able to read other users' requests and vote on the ones you also want to see happen. In my experience, sometimes you start using a program and it doesn't work how you want it to and you think 'this is a drag' - but with ThunderTix their team will actually take in your feedback and the changes you want to see will happen! ThunderTix has given us an amazing tool to work with and by using the collective knowledge and experience of their users - Thundertix is constantly striving to improve. I have had a few instances where the perimeters of the software did not allow me to get a report in the time frame I needed. I sent a quick support request in and got an answer and a fix within 1 business day. It was awesome. With ThunderTix I feel like I have an additional staff member taking care of all that 'tech' stuff I'm still learning about. You will not be disappointed. Review collected by and hosted on G2.com.

What problems is ThunderTix solving and how is that benefiting you?

We used to do internal gift certificates but are now able to do them through Thundertix which makes tracking so much easier. We are also able to add a donation option on check out which has helped us raise thousands of dollars in extra income in the first 2 years of implementation alone. Review collected by and hosted on G2.com.

Cailin K.

Visitors Services Representative

Mid-Market (51-1000 emp.)

11/8/2019

"Quick and simple sales & check-ins!"

4.5/5

What do you like best about ThunderTix?

ThunderTix makes our daily tours easy to sell, check in, and keep track of our guests across several computers and locations. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

It is a little convoluted, and I wish the calendar view was more intuitive. Review collected by and hosted on G2.com.

Jenny H.

Small-Business (50 or fewer emp.)

3/24/2016

"I have had a pretty good experience with Thundertix, overall. However some changes should be made."

3/5

What do you like best about ThunderTix?

I like that I can constantly change and update my event as needed. Review collected by and hosted on G2.com.

What do you dislike about ThunderTix?

I don't enjoy the fact that you can't sell tickets in pairs or groups or tables, and then have the tickets sold to correspond with that. We wanted to sell tickets at 1 at full price, 2 at a discounted price (by percentage). And thundertix doesn't allow that at all. We had to work around that by creating a new ticket type that was 2 tickets for a certain price (which was a discounted price off buying 2 tickets at full price). Then because we were selling "1" ticket (even though it admitted 2 people, we had to count by hand our capacity and head count. Review collected by and hosted on G2.com.

What problems is ThunderTix solving and how is that benefiting you?

We're trying to sell tickets to our big events that accommodate 400-500 people. We've noticed that thundertix is very efficient at reading between our wordpress website. We haven't had any technology problems with thundertix. But we would like to see some improvements on types of tickets and discounts. Review collected by and hosted on G2.com.

Response from Stacy Chapman of ThunderTix

edit

Thanks so much for your great feedback! We have plans in the coming months to make significant improvements to both reserved seating and coupons.

You mentioned the work-around for selling two tickets at a discounted price. You could also try creating a coupon code that is only valid if at least 2 tickets are being purchased. You can then advertise the code for patrons to use when they are buying 2 tickets which would still issue two separate tickets in the software and also manage the event capacity.

Similarly, you could create a discount code that is only valid for a table (i.e. 8-10 people). Again, patrons could still reserve 8 or 10 separate tickets and your inventory is seamlessly managed while still offering the tickets at the discount you desire.

We'd love to talk to you about this option for future events!