--- title: ThunderTix Reviews meta\_title: 'ThunderTix Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how ThunderTix works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### ThunderTix Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of ThunderTix, finding it user-friendly and supported by a helpful team. [(3 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503928&qs=pros-and-cons#reviews) Users rave about the **extremely helpful support team** of ThunderTix, providing quick and valuable assistance. [(3 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503617&qs=pros-and-cons#reviews) Users praise the **lightning fast response time** of ThunderTix, ensuring prompt support and a smooth experience. [(3 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503813&qs=pros-and-cons#reviews) Users commend ThunderTix for its **exceptional customer support** , providing prompt assistance and fostering a supportive community. [(2 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503557&qs=pros-and-cons#reviews) Users commend the **efficiency** of ThunderTix, making event organization and ticketing a seamless experience for all. [(2 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504231&qs=pros-and-cons#reviews) Users note that ThunderTix is **expensive** , especially with additional setup charges impacting overall affordability. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2024007&qs=pros-and-cons#reviews) Users note the **high fees** associated with ThunderTix, especially due to extra setup charges. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504148&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , but once mastered, ThunderTix becomes intuitive and user-friendly. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503786&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , but once mastered, the features become intuitive and user-friendly. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503503&qs=pros-and-cons#reviews) Users wish for more **customization options** , particularly the ability to edit seating charts independently. [(1 mentions)](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2430173&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ThunderTix ##### 1. Ease of Use Users love the **ease of use** of ThunderTix, finding it user-friendly and supported by a helpful team. [ See 3 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503928&qs=pros-and-cons#reviews) See Related User Reviews ![Justice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice P.") JP Justice P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Interface and Outstanding Support Team" What do you like about ThunderTix? The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet. LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ##### 2. Helpful Users rave about the **extremely helpful support team** of ThunderTix, providing quick and valuable assistance. [ See 3 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503617&qs=pros-and-cons#reviews) See Related User Reviews ![Justice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice P.") JP Justice P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Interface and Outstanding Support Team" What do you like about ThunderTix? The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet. LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ##### 3. Response Time Users praise the **lightning fast response time** of ThunderTix, ensuring prompt support and a smooth experience. [ See 3 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503813&qs=pros-and-cons#reviews) See Related User Reviews LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you like about ThunderTix? The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup ##### 4. Customer Support Users commend ThunderTix for its **exceptional customer support** , providing prompt assistance and fostering a supportive community. [ See 2 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503557&qs=pros-and-cons#reviews) See Related User Reviews LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you like about ThunderTix? The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup ##### 5. Efficiency Users commend the **efficiency** of ThunderTix, making event organization and ticketing a seamless experience for all. [ See 2 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504231&qs=pros-and-cons#reviews) See Related User Reviews LW Liora W. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix Makes My Job Easier!" What do you like about ThunderTix? Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notc ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you like about ThunderTix? The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup ### 5 Cons or Disadvantages of ThunderTix ##### 1. Expensive Users note that ThunderTix is **expensive** , especially with additional setup charges impacting overall affordability. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2024007&qs=pros-and-cons#reviews) See Related User Reviews ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you dislike about ThunderTix? It's not cheap, but I think it's competitive with other services. There are additional charges for setup. ##### 2. High Fees Users note the **high fees** associated with ThunderTix, especially due to extra setup charges. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1504148&qs=pros-and-cons#reviews) See Related User Reviews ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is great" What do you dislike about ThunderTix? It's not cheap, but I think it's competitive with other services. There are additional charges for setup. ##### 3. Learning Curve Users find the **learning curve challenging** , but once mastered, ThunderTix becomes intuitive and user-friendly. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503786&qs=pros-and-cons#reviews) See Related User Reviews MB Monica B. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is easy to use and will make your life easier" What do you dislike about ThunderTix? It was a little hard to figure out how to use all of the various features, but once you catch on it's really intuitive. ##### 4. Learning Difficulty Users find the **learning curve challenging** , but once mastered, the features become intuitive and user-friendly. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=1503503&qs=pros-and-cons#reviews) See Related User Reviews MB Monica B. Small-Business (50 or fewer emp.) 5.0/5 "ThunderTix is easy to use and will make your life easier" What do you dislike about ThunderTix? It was a little hard to figure out how to use all of the various features, but once you catch on it's really intuitive. ##### 5. Limited Customization Users wish for more **customization options** , particularly the ability to edit seating charts independently. [ See 1 mentions ](https://www.g2.com/products/thundertix/reviews?filters%5Bsentiment_snippet%5D=2430173&qs=pros-and-cons#reviews) See Related User Reviews ![Justice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice P.") JP Justice P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Interface and Outstanding Support Team" What do you dislike about ThunderTix? It's hard for me to think of something I dislike about Thundertix. I guess I wish I could edit the Seating charts myself, and make changes. ![Celeste B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celeste B.") CB Celeste B. Small-Business (50 or fewer emp.) 2/19/2024 "Thundertix is easy to navigate" 5/5 What do you like best about ThunderTix? Easy to use. Customer response is quick. I liek the daily updates Review collected by and hosted on G2.com. What do you dislike about ThunderTix? Too many meaun option and I need to learn. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Ticketing Management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ron T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron T.") RT Ron T. Sales Manager Small-Business (50 or fewer emp.) 1/23/2024 "Thundertix software performs perfectly for our needs" 5/5 What do you like best about ThunderTix? Ease of use, ample features...platform allows to pick seats and menu items. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? Have not had any issues. We have used for several years. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? No standing in line to make reservation...all done online. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Mason G. Small-Business (50 or fewer emp.) 12/18/2023 "Easy use and helpful customer support made ThunderTix the right pick" 5/5 What do you like best about ThunderTix? Ease of use for the box office and great customer support Review collected by and hosted on G2.com. What do you dislike about ThunderTix? the free public display of ticket sales is not great looking, best to integrate it into your own website Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Scanning and selling tickets at the opening day for events that we host at our clubhouse theater Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BP Brian P. Small-Business (50 or fewer emp.) 4/13/2023 "Great program both for Admin and Customers" 5/5 What do you like best about ThunderTix? It's easy to use for both admins and customers. It's exactly what we need to sell tickets. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? Not really a con, but they're always improving the system and taking input from users like us. I'd love for changes to be instantaneous but I'm just impatient. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? ThunderTix takes input on improvments from users like us and is constantly working on improving the system. It gets better with every iteration and if there's issues, they're fast to respond. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jason R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason R.") JR Jason R. 3D Manager Small-Business (50 or fewer emp.) 4/4/2023 "Flawless change-over. Fantastic service. Great and improving features." 5/5 What do you like best about ThunderTix? The system is reliable and easy to use. Support is quick and friendly. The codebase is recently refactored and robust. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? That I can only give them 10 on a 1-10 scale. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Our previous ticketing system was problematic and forced us to drop them. Change-over took three days without even one flaw. Thousands of patrons. Three days. The system has been 100% reliable. 100% uptime. Other services, donations and products are integrated as well. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 8/25/2023 "User Friendly" 5/5 What do you like best about ThunderTix? Very easy to use, and has alot of features. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? ThunderTix works very well for my current needs. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Event Tickert Purchasing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![John U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John U.") JU John U. Operations Director Small-Business (50 or fewer emp.) 4/15/2021 "Easy to get going and great support team to keep you going." 4.5/5 What do you like best about ThunderTix? We are a bunch of business executives who typically have people who handle the setup of these things for us. As a new organization, it was just us and we were very happy with how quickly we were able to start selling tickets to our event. We made a few mistakes in our thought process, and the support team saved us from any significant problems. Over the past two years, everyone we have dealt with as we came up with new wrinkles or wishes, has been outstanding. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? The only item we've found missing that we'd like to see is the ability to scan tickets while offline - we've come up with a work-around for certain areas, so it really is not much of an issue. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? We are able to quickly and easily sell tickets and other services quickly and easily on the site and with a short deadline until our event this has been very beneficial. Review collected by and hosted on G2.com. Show More 3/29/2022 Current UserValidated ReviewerSource: Organic JR John R. General Manager Small-Business (50 or fewer emp.) 5/1/2022 "As easy as 1-2-3!" 5/5 What do you like best about ThunderTix? Easy to use (intuitive and logical) + awesome customer support (both thorough backup FAQs & tailored emails for specific inquiries) all help turn what could be a "detail beast chore" into a simple 1-2-3 routine. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? no complaints -- anytime i need something I just check the detailed resource section (or email the awesome customer service folks) and there's my answer. No room needed for improvements (and, if there is....sure y'all will work with us) Review collected by and hosted on G2.com. Recommendations to others considering ThunderTix: Don't hesitate to engage with the team....they are great at conversing with customers - even those like me that are total laypersons! Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? Thundertix helps us manage our customer subscriptions AND we're expanding to try it out with also being our main source for donor database management. Makes managing myriad folks a breeze. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Fund-Raising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fund-Raising") AF Verified User in Fund-Raising Small-Business (50 or fewer emp.) 3/22/2022 "A great solution!" 5/5 What do you like best about ThunderTix? The support that was provided. This was a brand new process for us and we are all volunteers at out not for profit community support organization Thundertix provided human support as well as help through their site. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? There are truly no downsides, however, we found a few of our customers did not complete their sale and think it would be helpful to have a reminder when signing of if there are items in the cart. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? After 50 years of conducting an annual fundraiser, selling tickets online and at the door, the pandemic resulted in the need to have time entry tickets. Thundertix was the platform that we chose and we were very pleased with the results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luana W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luana W.") LW Luana W. Executive Director Small-Business (50 or fewer emp.) 2/23/2022 "The Goldilocks of ticketing systems" 5/5 What do you like best about ThunderTix? ThunderTix is working out very well for us. Our previous ticketing system was WAAYYY too big and complicated for a small community theater like us that has volunteers and part-timers helping with Box Office. Review collected by and hosted on G2.com. What do you dislike about ThunderTix? The only downside I can think of is that I wish the areas in the program where you can type in your email receipts/reminders/letters was a little easier to use. I end up having to use html for bold/italic/links. Review collected by and hosted on G2.com. What problems is ThunderTix solving and how is that benefiting you? ThunderTix is much less expensive that our previous ticketing system. That alone is AWESOME! Review collected by and hosted on G2.com. 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