--- title: Talkative Reviews meta_title: 'Talkative Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Talkative works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 24 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Talkative Reviews **Vendor:** Talkative **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 5.0/5.0 **Total Reviews:** 24 ## About Talkative Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive. ## Talkative Pros & Cons **What users like:** - Users praise Talkative's **responsive customer support** , highlighting their dedication and effectiveness in resolving queries and setup. (3 reviews) - Users commend the **helpful support** provided by Talkative, enhancing their experience with efficient setup and solutions. (3 reviews) - Users find the **easy setup** of Talkative beneficial, with excellent support ensuring smooth integration and functionality. (2 reviews) - Users love the **AI efficiency** of Talkative, highlighting its quick setup and responsive support for chatbots. (1 reviews) - Users find Talkative's **AI capabilities** helpful and responsive, enhancing the chatbot setup process effectively. (1 reviews) - Chatbots (1 reviews) - Chat Communication (1 reviews) - Users commend Talkative for its **effective communication skills** , highlighting dedication and patience in customer interactions. (1 reviews) - Users value the **exceptional customer engagement** of Talkative, citing clear support and seamless migration as key strengths. (1 reviews) - Users commend Jack for his **exceptional customer service skills** , highlighting his patience and dedication in addressing queries. (1 reviews) **What users dislike:** - Users find the **initial setup daunting** , although Jasmine's portal simplifies the process into manageable modules. (1 reviews) - Users find the **difficult setup** intimidating initially, but appreciate the logical breakdown provided for assistance. (1 reviews) ## Talkative Discussions - [What is Talkative used for?](https://www.g2.com/discussions/what-is-talkative-used-for) - [View Talkative pricing details and edition comparison](https://www.g2.com/products/talkative/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A28%3A35+-0500&secure%5Bsession_id%5D=84c73d7c-a8f2-426a-bab5-b67c651025cc&secure%5Btoken%5D=465136bce5968861fde9554bfb7fef346a58ea584dc8127ef2b3ad5957458619&format=llm_user) ## Talkative Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Security** - Data Security - Data Masking **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Compatibility - AI Voice Assistants** - Cross platform compatibility **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Talkative Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews)