---
title: SWEET! Reviews
meta_title: 'SWEET! Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SWEET! works for a business like yours.
date_modified: '2026-03-29'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# SWEET! Reviews
**Vendor:** DATEL Software Solutions  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
## About SWEET!
SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.






- [View SWEET! pricing details and edition comparison](https://www.g2.com/products/sweet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+17%3A43%3A37+-0500&secure%5Bsession_id%5D=a849d57b-ddc5-4ab1-a6a0-df3c59b8e2a6&secure%5Btoken%5D=97c6bdee9ae400bbf4d6a8b2ef9112fbf604a05604f2b288e870eba16e542da6&format=llm_user)

## SWEET! Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

## Top SWEET! Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews)