Suptask Reviews & Product Details

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Seller

Suptask

Discussions

Suptask Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Ben Carlsson

Pricing

Pricing provided by Suptask.

Starter

$15.00

1 Agent

Professional

$24.00

1 Agent

View More Pricing Information

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User Insights

Average based on 26 real user reviews.

Typical contract price

$0k - $0k

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E

Erik .

CTO

Mid-Market (51-1000 emp.)

5/3/2021

"Best ticketing for faster resolution"

5/5

What do you like best about Suptask?

Most efficient ticketing system we've tried that works differently compared to any of the traditional players. Teams are collaborating better than ever with a ticketing process aligned exclusively on Slack. Reports are customizable for us in management to track our teams performance. Suptask allows us to integrate closely with our issue tracker on Gitlab which our DevOps and Engineering team appreciates a lot as it saves time. Review collected by and hosted on G2.com.

What do you dislike about Suptask?

It took a week to get used to the process as it is fairly unique compared to other traditional ticketing systems. But once in place it shows its real value. Review collected by and hosted on G2.com.

Recommendations to others considering Suptask:

The benefits on achieving very close collaboration between teams and faster resolution times is something that is of a great value when getting started with Suptask. It is also allows us to work with the complete team on tickets as it does not force us to work with the concept of Agents, all team members can help to remediate tickets which is aligned with Suptask pricing model. Review collected by and hosted on G2.com.

What problems is Suptask solving and how is that benefiting you?

Escalations of customer tickets and internal team-to-team ticket was very in-efficient. The ticketing system we had with ZenDesk worked for our customers to contact us, but proved to be too clunky and slow to use internally. All discussions between teams were already taking place on Slack. With Suptask we added a structured ticketing process directly within our teams conversations. This is helping us a lot as we gain a lot faster resolution times on our issues. Review collected by and hosted on G2.com.

EC

Verified User in Construction

Small-Business (50 or fewer emp.)

7/27/2021

"Great support and a product that gave value from the start"

5/5

What do you like best about Suptask?

It makes it very easy to use as it is an integrated part of Slack. In that way we can keep all our teams in one place all the time, provide support within our company and have very efficient workflows between our teams and customers. Review collected by and hosted on G2.com.

What do you dislike about Suptask?

We have been using Zendesk before and it we had to get used to do all the tasks in Slack directly. Not something bad but it is something to get used to with Suptask. Review collected by and hosted on G2.com.

Recommendations to others considering Suptask:

Suptask seems like a great opportunity when you are using Slack and require a Support system. Review collected by and hosted on G2.com.

What problems is Suptask solving and how is that benefiting you?

Our teams used to coordinate problems using traditional Zendesk ticketing system. By using Suptask we managed to achieve much better communication between teams and decreased the time to resolve cases that came in to our Support. The efficiency to communicate between teams is the biggest win for us. Review collected by and hosted on G2.com.

ÅA

Åse A.

HR Business Partner

Mid-Market (51-1000 emp.)

8/8/2021

"Perfect match for our teams"

4.5/5

What do you like best about Suptask?

From when we first got started to adding in more teams we noticed a much more efficient process and enhanced collaboration between our teams. Review collected by and hosted on G2.com.

What do you dislike about Suptask?

It took some time to get started with our first team in order to learn how it worked in Slack. Review collected by and hosted on G2.com.

IC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/3/2021

"Internal ticketing with Slack"

5/5

What do you like best about Suptask?

No other system is needed to track internal tasks Review collected by and hosted on G2.com.

What do you dislike about Suptask?

Slack bot UI is not 100% custom but this is Slack's limitation

Only Dark theme so far in the admin UI Review collected by and hosted on G2.com.

AP

Verified User in Program Development

Small-Business (50 or fewer emp.)

8/13/2021

"Like this tool! Its small and easy enough to use, and we dont want other complex project tools"

4/5

What do you like best about Suptask?

Free plan with unlimited number of users. Review collected by and hosted on G2.com.

What do you dislike about Suptask?

More integrations might be useful in the future. Review collected by and hosted on G2.com.

UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

7/1/2021

"Finally increasing efficiency on Slack"

4.5/5

What do you like best about Suptask?

User friendly and simplifies things. Improves/reduce the time to action. Integrated from day one. Appreciate the public and private option. Review collected by and hosted on G2.com.

What do you dislike about Suptask?

So far the experience has been satisfying. Need to spend more time testing the application. Review collected by and hosted on G2.com.