Sprocket Security

By Sprocket Security

4.7 out of 5 stars
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How would you rate your experience with Sprocket Security?

Sprocket Security Pricing Overview

Sprocket Security has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Sprocket Security to obtain current pricing.

Sprocket Security Pricing Reviews

(2)
Sean L.
SL
Senior Cybersecurity Analyst
Mid-Market (51-1000 emp.)
"Top Tier Team"
What do you like best about Sprocket Security?

Ease of use, implementation, and support. Review collected by and hosted on G2.com.

What do you dislike about Sprocket Security?

There is not a single thing I dislike about the Sprocket Security team or platform. Review collected by and hosted on G2.com.

"Decent UI but Lacks Strong Support and Flexibility"
What do you like best about Sprocket Security?

I appreciate the ongoing pentesting with Sprocket Security, which has been very good and thorough, providing detailed exploit POCs that are helpful in fixing issues. The Jira integration is also beneficial for obvious reasons. The platform UI is decent and the initial setup was fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Sprocket Security?

The communication and response times are very lacking from their support teams after a pentest is complete, which led to drawn-out times getting fixes marked remediated. Additionally, we had a bad experience with a tester in regard to a particular finding they could not offer detailed technical explanation about, which also drew out the length of time it took to mark remediated and has left us with outstanding unresponded-to comments/questions. It often took us over a week to get a retest on a fix once we marked it retest ready. Additionally, the contract renewal process was less than ideal. From a pricing standpoint, they forced a 5% increase on us after our first year and didn't bat an eye when we threatened to RFP. From a legal perspective, they were wholly unwilling to negotiate for a more mutual contract, to the point where our legal team reached out to me to tell me the lack of partnership was alarming (I haven't heard from them before for any other vendor). Review collected by and hosted on G2.com.

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Sprocket Security