Sprocket Security Reviews & Product Details

I appreciate the ongoing pentesting with Sprocket Security, which has been very good and thorough, providing detailed exploit POCs that are helpful in fixing issues. The Jira integration is also beneficial for obvious reasons. The platform UI is decent and the initial setup was fairly easy. Review collected by and hosted on G2.com.

The communication and response times are very lacking from their support teams after a pentest is complete, which led to drawn-out times getting fixes marked remediated. Additionally, we had a bad experience with a tester in regard to a particular finding they could not offer detailed technical explanation about, which also drew out the length of time it took to mark remediated and has left us with outstanding unresponded-to comments/questions. It often took us over a week to get a retest on a fix once we marked it retest ready. Additionally, the contract renewal process was less than ideal. From a pricing standpoint, they forced a 5% increase on us after our first year and didn't bat an eye when we threatened to RFP. From a legal perspective, they were wholly unwilling to negotiate for a more mutual contract, to the point where our legal team reached out to me to tell me the lack of partnership was alarming (I haven't heard from them before for any other vendor). Review collected by and hosted on G2.com.

Sprocket Security's team, web interface, and responsiveness is top-notch. Having the flexibility to have my environment assessed on a regular basis instead of once a year keeps me and my team constantly on top of vulnerabilities in my environment. The web interface is nice and clean, concise, and allows me to request for re-tests of found vulnerabilities. The interface also has new findings, comments, and allows for easy communication without having to open a complicated ticket. Their team also has allowed me to contact them directly with questions, issues, or requests. They really make it easy for me to use their system in a way that works best for me. Review collected by and hosted on G2.com.

Sprocket Security doesn't have anything specific I dislike, except for the fact that it doesn't integrate with any of my security stack. This isn't a big deal, but it causes false positives with my alerting tools by notifying me that the Sprocket host is malicious. It can make it difficult to add to the Allow list to reduce the noise. Review collected by and hosted on G2.com.

Sprocket Security has proven to be a valuable partner in our ongoing efforts to maintain a secure and resilient IT environment. Their penetration testing services go beyond traditional vulnerability assessments, providing a deeper and more accurate picture of our security posture.

One of the standout aspects of Sprocket Security is their real-world approach to testing. Rather than relying solely on automated scans, their team simulates realistic attack scenarios, using the same tools and techniques that threat actors would employ. This gives us a much clearer understanding of where our defenses are strong—and where they may fall short.

Their reports are not just technically sound but also clear, actionable, and tailored to both technical and executive audiences. Each finding includes detailed remediation guidance, risk ratings, and context that helps prioritize responses based on business impact.

What sets Sprocket apart is their continuous engagement model. Instead of just a once-a-year penetration test, they provide ongoing testing that evolves with our environment. This ensures that as our infrastructure, applications, and attack surfaces change, our security strategy keeps pace.

The team is highly collaborative and responsive, always willing to walk us through findings or offer advice on best practices. Their commitment to transparency and education helps our internal teams grow stronger in their own security awareness and capabilities.

Overall, Sprocket Security's penetration testing has become an essential part of our cybersecurity program. Their thorough, hands-on approach ensures we’re not just checking a box—but genuinely improving our defenses against evolving threats. Review collected by and hosted on G2.com.

I can honestly say there is nothing negative about Sprocket. Review collected by and hosted on G2.com.

Ease of use, implementation, and support. Review collected by and hosted on G2.com.

There is not a single thing I dislike about the Sprocket Security team or platform. Review collected by and hosted on G2.com.

Sprocket Security provides highly detailed and actionable penetration testing reports that are easy for both technical teams and leadership to understand. Their team is responsive, knowledgeable, and consistently goes above and beyond to support our security goals. Review collected by and hosted on G2.com.

Great service and findings, but expanding the frequency of communication during testing phases would help keep all stakeholders better informed. Our SIEM and other tools pickup "malicious" activity, but it ends up being a false positive. Review collected by and hosted on G2.com.

As a customer who has worked closely with Sprocket Security, I can confidently say they are one of the most professional and skilled cybersecurity teams I’ve had the pleasure of working with. Their expertise in penetration testing is top-tier and they have consistently gone above and beyond to ensure our organization’s security posture is robust and resilient! Review collected by and hosted on G2.com.

At this time there are no issues we have had with Sprocket Security Review collected by and hosted on G2.com.

The UI is very easy to use, the thorough pen testing helped us find a lot of security issues in our product, and the advices on how to fix the issues helped us quickly fixed the issues. And the unlimited retesting is very handy. The customer support is very helpful when we have any issues using the product. Review collected by and hosted on G2.com.

There is not much that I dislike. The only thing could be there are too much information in the report to be digested. Review collected by and hosted on G2.com.

Sprocket's continuous pentesting model should be the industry standard. Their portal/dashboard where findings are published is modern and easy to navigate. The details for each finding are complete with proof and an easy-to-understand explanation. Steps for remediation are given, and their team is willing to assist if a particular finding is difficult to fix, which is especially helpful for organizations without the time or manpower to dig into each individual issue. Review collected by and hosted on G2.com.

The main downside to Sprocket's model is that many third party vendors have not adapted to the continuous pentesting model. MDR vendors do not expect a "threat actor" to be persistent inside the network. They would still prefer a limited-term engagement with a static report to which they can compare their performance in detecting network penetration against the results of the penetration tester. Review collected by and hosted on G2.com.

The whole team is great to work with. From the first sales call, to scoping, procurement, implementation, and now in operation. Our technical account manager is super responsive and ensures our needs are prioritized. The testers provide great write-ups to their findings and are quick to hop on a call if clarity is needed. The product team is eager to hear how to improve the user experience of their platform. Over a year into our relationship and by far my best vendor to work with. Review collected by and hosted on G2.com.

The only issue I could state, and it is a very small one, is just the reality of being a young company. Not every single feature is buttoned down. But nothing so consequential that it causes an actual pain point. Review collected by and hosted on G2.com.

Sprocket Security has had a major impact by verifying that we have the correct people, processes and infrastructure in place to protect the data of ourselves and our clients. Review collected by and hosted on G2.com.

Response times from testers can be a bit slow sometimes. Review collected by and hosted on G2.com.