TrackWise Reviews & Product Details

TrackWise Overview

What is TrackWise?

TrackWise software by Sparta Systems is an enterprise quality management solution (EQMS) that optimizes quality, ensures compliance, reduces risk, and lowers costs for world-class clients across a range of industries. Commonly known as QMS software, TrackWise software is the only enterprise quality management solution that offers the flexibility and configurability to adapt to company-specific requirements and business processes, enabling our clients to define, track, manage, and report on the core activities vital to their success.

TrackWise Details
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Product Description

TrackWise software by Sparta Systems is an enterprise quality management solution (EQMS) that optimizes quality, ensures compliance, reduces risk, and lowers costs for world-class clients across a range of industries. Commonly known as QMS software, TrackWise software is the only enterprise quality management solution that offers the flexibility and configurability to adapt to company-specific requirements and business processes, enabling our clients to define, track, manage, and report on the core activities vital to their success.


Seller Details
Seller
Sparta Systems
Company Website
Year Founded
1994
HQ Location
Hamilton, NJ
Twitter
@SpartaSystems
1,023 Twitter followers
LinkedIn® Page
www.linkedin.com
325 employees on LinkedIn®
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TrackWise Reviews

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Segregation of various tabs with multiple fields, Its shows most understandable products level. Very impressive in user friendly tracking history and using query with export the data. Review collected by and hosted on G2.com.

What do you dislike?

Idle time can be need to increase. Due to this reason some times the data cannot be saved on that time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best support for QMS process Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avoiding the duplicate data and easily store and share the information. I can get the individual information based on their complaints for my QMS process.

It is reduced my unwanted time save my cost. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like trackwise because it arrange all my requirements in one place

Best tool for change control and deviations. Review collected by and hosted on G2.com.

What do you dislike?

Speed is little slow needs to be improved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes I will recommend this to every company who want tot reduce paper work and wants to go for regulatory audits in pharmaceuticals or foods product's. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Change controls deviation risk management

All these things are we manage now easily without wasting paper and it is regulatory accepted Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that you can set it up to fit your organizational needs. I’ve used it at a couple different companies and it’s easy to set up as needed. The queries and reports take training (like everything) but are really helpful once you learn to use them. Review collected by and hosted on G2.com.

What do you dislike?

It does take experience to learn how to progress through the software. I’d recommend having an experienced user to train and ensure your sites are streamlining (if applicable). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So far - no issues! Just make sure you are updating the fields as necessary. Review collected by and hosted on G2.com.

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Senior Production Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

By using trackwise we have automated our quality system reporting, Complaints, Internal & External communication got much better. Review collected by and hosted on G2.com.

What do you dislike?

Due to change in some management personell u have to train new employee on the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended, one stop solution for your QMS needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Centralized reporting, effective communications, complaint handling, centralized document and data control Review collected by and hosted on G2.com.

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Associate Director- Sterile Injectable Manufacturing
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Best tools for QMS to easy to handle and operate Review collected by and hosted on G2.com.

What do you dislike?

Repeat information to be avoided in the track wise tools Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have realized that al information are quickly displayed on request Review collected by and hosted on G2.com.

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Senior Validation Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Keeps my data better organized for my projects Review collected by and hosted on G2.com.

What do you dislike?

I do not believe there is a downside to track wise Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to share data with others and keep track of approvals Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The workflow is portrayed in a visually appealing manner. Review collected by and hosted on G2.com.

What do you dislike?

Most of the features are already in market. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a good QMS system to start with. Manufacturing and device quality control can be effectively managed with this tool. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Straightforward, simple interface. Ease of use Review collected by and hosted on G2.com.

What do you dislike?

Some privacy issues. Lots of separate records generated for a case make its cumbersome to review if you don’t know what to look for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Product quality complaints Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Semplicity and availability of allnecessary information Review collected by and hosted on G2.com.

What do you dislike?

I think that Grafic interface could be enanched Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The simplicity of interacting White other plants worldwide Review collected by and hosted on G2.com.

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IM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The efficiency of TW in complaint closing Review collected by and hosted on G2.com.

What do you dislike?

I would love if TW had some reminders with timeline Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complaint management of medical devices. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Review past complaints and route them for detailed reviews Review collected by and hosted on G2.com.

What do you dislike?

Occasional lag while handling large data Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Regulatory reviews are at ease.

Handled customer complaints. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Not very complicated and well organized. Review collected by and hosted on G2.com.

What do you dislike?

In some cases need initial well structured back up information Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Less paper and fast GMP audit preparation Review collected by and hosted on G2.com.

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CC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It has lot of compatibility and flexibility to provide to pharma and health care customer as per usfda guidelines.

Also it is updating regularly to cope up with their customers need. Review collected by and hosted on G2.com.

What do you dislike?

Some more flexibility in terms of architecture and database required.

Database is bit complex and we can not make any changes in database which sometimes feels unfeasible for small tasks at least like flag or column changes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are providing services to our pharma and health care clients in terms of tracking their process and reporting solutions with help of this tool. Review collected by and hosted on G2.com.

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Senior QA Associate
Biotechnology
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and navigate. Easy to setup quarries. Easy to transfer ownership of action item from one person to another Review collected by and hosted on G2.com.

What do you dislike?

No particular dislike: one thing I would suggest to change is to allow quick login by allowing to save password rather than logging in every time. Also it saves only the last searched PR#. If it can save multiple of those that would make things more easy Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Powerful tool to perform quality investigations. Requires intensive training. Can be used for documenting change controls. Assign actions to team members and also for routing quality documents. It can store a lot of investigations and has a good search process to find old CAPA and PR#s Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Used as a quality investigating tool. Used to document change controls and getting them approved to multiple departments. Also used to route documents. Assign CAPAs corrective actions and preventative actions Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

We use TrackWise complaint handling module only, and Use a combination of ETQ and MasterControl for document control. It's a great way to go paperless for investigations, quality events, and trend analysis. Eases maintaining compliance Review collected by and hosted on G2.com.

What do you dislike?

Search functionality is limited. It can be difficult to train all users to enter information in the same way so that it can be referenced in search results later on. High training barrier to ensure all are using it the same way within the organization. Needs a better "fuzzy" search to ensure all results are found when trying to track occurrence of an incident. We're not integrated with only TrackWise so we manage multiple software programs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at all your necessary QMS needs and assess the capability to manage those needs between ETQ, MasterControl, and Trackwise. Find 1 solution that best fits all your needs to avoid multiple QMS systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great audit-ready compliance system. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Trackwise Enterprise Quality Management software provided us a convenient way to perform tasks that would require paperwork on the server. We utilize them for the change control process mostly here and it helps with traceability as well as ease to review, look at previous edited version of the document. The system allows approvers to independently approve a certain document or in a sequence as needed. Review collected by and hosted on G2.com.

What do you dislike?

Trackwise has a pretty friendly interface but the functionality is very broad and not very intuitive for first time users. We've encountered a few glitches in the system before where it doesn't allow us to upload documents or not notifying the right personnels for review and approval. If I may suggest something I would simplify the system first and allow customers to build "customized extensions" depending on the needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Solid piece of software already. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The system has saved us so much paperwork that could happen due to misprints. Also since approvers can review and approve online, electronic approval has helped the flow to proceed in a much more efficient way, rather than having to wait for someone to be physically at work. On the compliance side, Trackwise provides great record keeping for traceability and ease to review online, which is definitely helpful when it comes to searching for historical records. Review collected by and hosted on G2.com.

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Quality Assurance Scientist
Biotechnology
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Where to start! First the ability to have access to all data and reports has helped stream line the operational efficiency and has made our monthly audits easier and more convent. On the regulatory side it is nice to be able to see the "paper trail" if you will with submissions with health dept. All in all it has helped make things easier for us to keep track and find what we need easily. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the self service dashboard because you can not customize the dashboard to your liking but other than that this software is good, no problem. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Change the dashboard options to be customized by whoever it using it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work on the application and validation team. With this system it has solved the major problem of integrating the QMS with our validation studies because our quality dept is not on the same site and the TrackWise software has made the integrating the quality processes much easier especially with temps or work to hire employees.Custom and out-of-the-box workflows

Integrated quality processes

Simpler & faster validation methodology

Easy to scale and integrate with other systems

Modern, easy-to-use interface

Self-service dashboards and reporting Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Dashboards are the best. Has a very powerful query tool too. Review collected by and hosted on G2.com.

What do you dislike?

Kinda hangs a lot when a lot of people are working on at the same time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complaints handling, investigations, MDR Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

Track all the deviation, CAPA's realted to one site under one place and interfaced to SAP Review collected by and hosted on G2.com.

What do you dislike?

Searching is complex and it includes multiple layer which is difficult for a new user. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a great tool for big organization Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It really helps management to track the batches on hold. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that it is easy to find data. You can adjust the search query which helps to sort and filter data entries. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the use of the “Family” function. It makes it difficult to find related objects and sometimes the link to family items does not work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Trackwise to organize product complaint data and corrective action plans. It is beneficial as it clearly explains the plans and shows dates, approvals and pending actions. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

The different tasks you can create and assign. You can also populate due dates to keep personnel on track. It provides a logical step by step history of the problem. Review collected by and hosted on G2.com.

What do you dislike?

I disliked that you were locked into the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend using Trackwise. At my current company we do not use Trackwise due to the cost, but I looked into it at the time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was used for tracking and completing investigations. Review collected by and hosted on G2.com.

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IP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like best is that you can customize it to your needs. Review collected by and hosted on G2.com.

What do you dislike?

What I dislike is that queries and reports are not that easy and you have to try several ways to find the records you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the business benefits it provides is guiding and standardization of CAPA, Deviations, Change Controls and Lab Investigations as well as queries and reports. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it gives you he ability to record why you changed or added any information, sometimes this isn't required but when something has changed or a deadline has been pushed, its helpful to record why some of those things happened. Review collected by and hosted on G2.com.

What do you dislike?

There are a number of different records that are created as you move through the process of closing a non-conformance, it can be difficult at times to track back to the beginning. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helped close a number of CAPA's and had emailed reminders when things were close to being due to keep every on track. Review collected by and hosted on G2.com.

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Scientist II
Pharmaceuticals
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

1. A modern interface that makes navigation easy for any basic user.

2. Queries that are simple to execute and that can be used to find any documents in TrackWise under a multitude of different search criteria.

3. Adding electronic signatures to documents using the system is pretty painless.

4. Good way to effortlessly pull up an audit trail of controlled documents that go through TrackWise; i.e. what were the changes between the current revision of a document and the original 6 months ago? Review collected by and hosted on G2.com.

What do you dislike?

1. Sometimes pulling up a document from TrackWise's database is not as fast as it should be.

2. Does not always flow well with the other database management software that we use in conjunction; have to adjust and accommodate changes in format and spacing that automatically occurs when transitioning documents between TrackWise and other software.

3. Wish there was a better way to track the life-cycle of documents while in certain stages in TrackWise. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The regulation of controlled documents in the pharmaceutical industry operating under cGMP. Review collected by and hosted on G2.com.

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